Customer Service Accounting

Elmer J. Breta

Present Address: Jubail Ras Alkhair (Royal Commission)

Kingdom of Saudi Arabia.

Mobile: +63-091*-******* (Roaming)

(+ 966) 050-*******

Email: *********@*****.***

Summary of Qualification:

Supervision, Managing Processes, Experience in Administrative Duties, Standard office procedures and

methods, Oral and Written communication skills, Bank administrative functions, Credit and Collections,

Fraud Analyst, Accounting, Payroll, Billing, Staffing, Customer Service, Computer Literate.

Work Experience:

Faisal Electro – Mechanical Company (Dec. 2013 - Present)

P. O. Box 76164 Al-Khobar 31952 K.S.A.

Telephone: +966 - 13 - 857 11 53 Ext. 115

Fax: +966 - 13 - 367-1085

Accounting Officer

Handles payroll concerns for specific projects

Updates payroll records by entering changes in exemptions, insurance coverage, savings

deductions, and job title and department/division transfers.

Prepares reports by compiling summaries of earnings, taxes, deductions, leave,

disability, and nontaxable wages.

Resolves payroll discrepancies by collecting and analyzing information.

Maintains employee confidence and protects payroll operations by keepi ng information

confidential.

Contributes to team effort by accomplishing related results as needed.

Documents employee actions by verifying and recording daily work reports.

Maintains material and supply control by proofing and comparing documents.

Maintains financial security by following internal accounting procedures.

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Western Union Company (VXI Global Holdings-BPO) (May 2013 to October 2013)

1024 Global Trade Center, North Edsa, Quezon City, Philippines.

Consumer Protection Analyst

Approves and validate money transfer in every transaction to recommends for release

of transfer.

Closely Monitors flagged transactions, reviewed / analyze to be suspended or refund.

Caters all international transactions and provides timely release of money transfers.

Coordinates and provides information to local authorities if requested for proper legal

investigation.

Conducts interview of flagged transactions.

West Corporation-BPO (June 2011 to December 2011)

24th Floor Export Plaza Chino Roces Avenue corner Sen. Gil J. Puyat Avenue

Makati City Philippines. 1200

Insurance Verification Specialist

Provide assistance for clients / policy holder concerning health medications.

Conducts extensive address verification.

Process updates client information and entering to customer information (names,

address, contacts nos. etc.)

Dispatch or cancel medication as advice by the client or by the respective physician.

Al – Osais Contracting Company (December 2008 – February 2011)

4th Floor Finance Department Al – Osais Building Head Office

P.O. Box 1083 Dammam Kingdom of Saudi Arabia 31431.

Finance Administrative Officer

Administrative activities.

Provides financial status information by preparing special reports; completing special projects.

Monthly report for payroll concern.

Monitors Site Secretary monthly report for workers dispatch / re-assignment of Site projects.

Handle all concerns for salary disputes and coordinate with Bank officers in regards to Atm

payroll cards related problems.

Reconcile / Process Service Awards, Vacation Pay and other benefits given by the company.

Payroll related works / Bank Reconciliation.

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Osrp LLC-BPO (PCMALL Co.) (April 2006 – July 2008)

2nd Floor Edsa Central Pavilion Building, Edsa Corner United St. Mandaluyong City,

Metro Manila Philippines 1550.

Collections /Accounts Receivables Officer

Meets accounts receivable operational standards by contributing information to

strategic plans and reviews, implementing production, productivity, quality, and

customer-service standards, resolving problems, identifying system improvements.

Collects accounts by contacting customers referred by clerks, investigating

circumstances of non-payment, negotiating and resolving conflicts, expediting payment.

Supports financial planning by forecasting cash.

Protects organization's value by keeping information confidential.

Meets accounts receivable financial standards by providing monthly accounts receivable

report, information, monitoring expenditures, identifying variances, implementing

corrective actions.

Updates job knowledge by participating in educational opportunities reading

professional publications; maintaining personal networks.

Accomplishes accounting and organization mission by completing related results as

needed.

Educational Background:

University of the East (Philippines)

B.S. Business Administration (Banking and Finance)

Graduated 2002

Elmer Breta

Applicant

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