Manager Management

RESUME – KENNEDY DOSS

** ********* *****,

E. Brunswick, NJ 08816

732-***-**** (C)

*******.****@*****.***

http://www.linkedin.com/in/kdoss

CAREER SUMMARY

With over twenty five years of experience working as a Systems Integrator and Management Professional in Fortune 500 companies such as IBM, Johnson & Johnson, Hewlett Packard and Bell Communications etc. etc. Recognized for the ability to technically resolve issues speedily, enhance quality, and be customer focused. Supervised different levels of system administrators with responsibilities in installing, configuring and maintaining HP-UX/RedHat Linux/SUN servers, EMC, HP XP-Storage Arrays, VPLEX/SVC Solutions, Mc Data, Brocade & CISCO Switches. Led several projects that involved data center consolidations, disaster recovery, SAN Virtualization, SOX and Security related assignments on or ahead of schedule and on or below budget.

AREAS OF EXPERTISE

* Strong outsourcing / insourcing experience. Contribute to the full SDLC of outsourcing / offshore projects including but not limited to architecture, design, production support, software / tools deployment, client consulting and implementation.

* Perform the Technical Lead role to support Application Hosting Environment spanning across the Americas

* Liaison and coordinate with in-house and offshore teams to run projects efficiently

* Service Delivery Management, Client engagement, SLA

* Risk Assessment / SOX Implementation / SOX Reporting

* Data Integrity / Disaster Recovery

* Mentoring / Team Leading / Project Management

* To set guidelines, review architecture alternatives and perform technical evaluation.

* Research, development and implementation of new technologies.

* Unix Administration – implementing and maintaining High Availability SAP Environments

* SAN Virtualization and Data Migration

* Storage Provisioning and Planning

* Excellent documentation skills

TECHNICAL PROFICIENCIES

Storage Platforms:

EMC CLARiiONs, HP XP Arrays, EMC Symmetrix, VPLEX and VMAX.

Storage Software:

EMC ControlCenter, Navisphere, EMC Connectrix Manager, EMC SPA, EMC SYMCLI/NaviCLI, PowerPath, INQ, CISCO Fabric Manager

SAN Platforms:

Connectrix Manager, Brocade, Cisco MDS9000, McData Legacy

SAN Software:

Brocade CLI, Brocade Web GUI, Cisco CLI, Cisco DM/FM, Cisco Inter-VSAN Routing, McData EFCM, McData SAN Navigator, McData CLI

Server Platforms:

UNIX (HP-UX, RHEL, Solaris, AIX), HP 9000, HP Itanium, HP BL Series, IBM pSeries, Sun, Intel

Tools:

Microsoft Office Suite (Word, Excel, Powerpoint, Outlook), MS Visio, Lotus Notes, Lotus Sametime, VIM, PuTTY/Openssh, BMC Remedy, IBM, Reflection, Mondo, Flasharchive, Ignite-UX, BBSA, BMC Patrol etc.

TECHNICAL EXPERIENCE

* Designed and Architected High Availability Environments and Multi-node Clusters using Products like HP’s MC Service Guard.

* Also successfully implemented ServiceGuard Extensions for SAP ECC and BW Servers with various middleware components. Familiar with NFS Toolkit for Service Guard.

* Worked very closely with the Architecture/Engineering Groups and Vendors to evaluate new products, prepare for proof of concepts and later implement the same. Instrumental in setting up an isolated Network of UNIX Servers for testing open-source software for areas related to Bare Metal Recovery, SAN Virtualization (IBM SVC & VPLEX), Active-Directory to Unix Integration using centrify, System monitoring tools, Enterprise Configuration Management etc.

* Performed installation, configuration and maintenance of a wide range of HP Servers like Integrity Series, Superdomes, Proliant Blade Servers like 890c i2 & i4, 860c etc. Familiar with N-Pars, V-Pars and HP’s Integrity Virtual Machines.

* Maintained high end SAP Servers, data warehouses, Oracle, COGNOS, GxPharma, SAS Servers, SOX Servers.

* Proficient in tuning kernel parameters and capacity planning.

* Performed backups and restoration of critical data and involved in disaster recovery planning and implementation.

* Written shell scripts (C Shell and K Shell) to simplify and automate routines.

* Lead multiple Teams in several SAN Virtualization and Migration projects. Successfully decommissioned multiple Clariion Arrays and migrated the data to VPLEX Arrays.

* Experienced in administration and maintenance of several storage systems that included the HP XP128/HP XP12000/HP EVA 6000/ HP MSA1000/1500 storage arrays. Also worked on tools like EMC Connectrix Manager, ECC, SMC (CLI) to provision LUNS/devices from EMC Clariions, VPLEX, VMAX and DMX Arrays etc. to a variety of hosts in a heterogeneous environment.

* Extensively used tools like HP Command View for LUN Masking and LUSE LUN creation, Navisphere (for EMC CLARiiONs) and assigned the LUNS to hosts running different flavors of Operating System while following the SAN best practices.

* Provisioned and allocated storage from diverse storage arrays to server assets (Windows, VMware and UNIX based), assignment of RAID levels, LUN configurations, and file system creation.

* Implemented and maintained HP’s Data Protector and Business copy integration tools to achieve Zero Downtime Backups (ZDB) for mission critical applications.

* Successfully lead the storage migration effort for moving mission critical applications from the XP128 array to the XP12000 array.

* Familiar with Time-finder BCVs, SRDF & Metro LUNs. Worked in many environments using the same for their Disaster Recovery Procedures.

* Represented the team in analyzing root causes of high severity problems and communicating to related parties with appropriate recommendations.

* Communicated, negotiated and provided direction to vendors and subcontractors on an on-going basis in sensitive situations to resolve complex problems.

* Monitored the network and the servers using various tools like Glance, Perfview, etc.

* Prepared and implemented HP Jump-start routines for large-scale HP installations.

* Maintained multiple HP and Sun file-servers consisting of hundreds of application programs and user home directories accessed via NFS. Maintained NIS master/slave servers along with multiple DNS name servers.

* Monitored all patch releases for HP, RHEL, and Solaris while coordinating installations on as needed basis using tools like BMC’s BBSA to deploy them in a controlled fashion.

ADDITIONAL SKILLS

* Functioned as the technical lead for training Junior System Administrators and new recruits to enhance their productivity and participation. Responsible for teams’ end result when acting as project leader. Instrumental in evaluating the performance of the technical off-shore teams.

* Experience in managing virtual off-shore teams. Provided direction and guidance to the off-shore team to maintain the SLAs and perform the risk assessment. Provided 24 X 7 Level 3 Support for critical platforms.

* Played a key role in deploying an environment of around 180 HP-UX SAP Servers involving multiple High-Availability and disaster tolerant Clusters with VPLEX Metro LUNs, with the help of an off-shore team.

* Deployed Centrify’s solution in an environment of over 900 HP-UX and Linux Servers to integrate UNIX and Active Directory with a team of off-shore System Administrators.

* Instrumental in the decommissioning of 5 CLARiiON Arrays and migrating the data to VPLEX Arrays. The project included several off-hour sessions, minimal downtime windows, zero data corruption and involved more than 200 Windows/ESX, HP-UX, AIX, Solaris and Linux Hosts. Effectively made use of tools like Mobility Central for Array based migration and tools like Mirror-UX for host-based migrations.

* During the course of varied responsibilities, demonstrated good understanding of ITIL V3 practices, people, process and customer management.

* Worked on building IT security policies, performing internal IT Audits, building SOX compliance IT General Control sets, hardening Servers running various Unix operating systems (RHEL, AIX, Solaris, HP-UX), patch management strategies, performing vulnerability assessments along with penetration testing, and documenting access control procedures, IT Security procedures documentation and other IT Security related activities. Having dialog with UNIX, Database, SOX Governance and Application Teams about accounting and control issues and provide solutions or provide research guidance for potential solutions. Reviewed deficiencies and formulated solutions for implementation.

* Possess good knowledge of SOX regulations, as they relate to IT General controls and Internal controls. Experienced in performing, testing and documenting the results of various IT general control processes for program development & change, computer operations, access to data & programs, and application controls. Experience in evaluating existing internal controls, risk assessment, identifying the control gaps and suggesting remediation of the control gaps. Extremely familiar in running reports using EMC’s Enterprise Configuration Manager (Formerly Configuresoft’s ECM Product) to maintain the designated SOX Servers in the environment.

* Provided advice to line-of-business personnel and System Administration Teams on core compliance issues. Periodically participated in Compliance Training. Continuously improve internal audit approaches, tools, methodologies and productivity.

* Developed documentation such as installation and operation qualifications (IQ/OQ) required for validation exercises in order to comply with 21 CFR Part 11 regulations. In addition, created installation, maintenance, use of and support documentation for various projects.

* Designed, created and maintained intranet / sharepoint sites that contained self-help documents and other important system administration cookbook type information.

* Created and maintained a Quality Management System (Centralized Database) to maintain all the documentation related to the UNIX Systems and Storage Administration team.

* Thorough knowledge of ITIL best practices, incident, problem and change management, represent in change advisory board (CAB) meetings.

PROFESSIONAL HISTORY

Client

Sanofi, Bridgewater, NJ

Employer

K-Force

Consultant – Server Services / Unix

Oct 2007 to Present

Employer

IBM Global Services, Raritan, NJ.

Consultant - Senior Systems Integration and Management Professional

Sept ‘01 to April 2005

Client

Barr Laboratories, Woodcliff Lake, NJ.

Employer

IT Accel, NY.

Consultant – Storage and Unix Servers

February 2006 to Aug 2007

Client

Johnson & Johnson, NCS Raritan, NJ.

Employer

CTG Inc, NY.

Consultant – Data Center Consolidation

April 2005 to February 2006

Employer

Telcordia Technologies (Bellcore) Piscataway, N.J.

Senior System Administrator (UNIX)

Jun ‘96 to Sept ‘01

AWARDS AND RECOGNITION

* While working at IBM Global Services I was awarded the Bravo Award for exceeding customer expectation awarded from the Deputy Project Executive

* At Sanofi-Aventis Pharmaceuticals was given the Certificate of Recognition for proactively monitoring critical servers.

During my stint at Bellcore /Bell Labs(Later known as Telcordia Technologies) was awarded:

* Certificate of Recognition for Outstanding commitment and Customer Focus awarded by the Chief Information Officer (Information Technology).

* Achievement award for Training Activities by the Director of the group

* Recognition award for contributions during Performance Volume Testing on a Single Box by the Executive Director (Customer Performance Engineering and Assurance).

EDUCATION & CREDENTIALS

Bachelor in Engineering (Electronics) 1988

Bangalore University, Bangalore, India

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