Quality Assurance Engineer

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Sailaja C

Mobile: 312-***-****; Email: **************@*****.***

Test Engineer in IT Industry

> 7+ years of diversified Quality Assurance experience in web based, ERP

and Client/Server Technologies.

> Strong application knowledge & Industry knowledge which includes Banking,

Insurance, Healthcare and Telecom Industries

> Good exposure in VB script and Automation infrastructure development.

> Good exposure in using of QTP integrated environment (step generator,

synchronization, Actions, Recovery scenarios and methods etc

> Experience in the Healthcare Industry with HIPAA certification. Extensive

experience in claim processing through 837/EDI and paper.

> Handled high responsibility jobs, mentoring team members to get the tasks

achieved and attain high-end results with Automated Testing and Reporting

using tools like Quick Test Pro 10.0, Quality Center 10.0

> Experience in leading the testing effort for Web based application

platform, Web Services, SOAP, XML, HTML, ASP, JSP, ASP.NET, JavaScript,

VB Script, J2EE, C, C++ and AS 400 and Mainframe platform for COBOL, DB2,

and CICS.

> Extensive knowledge on defect tracking tools like Quality Center, JIRA.

> Extensive knowledge of Software Development Life Cycle(SDLC) and Software

Testing Life Cycle (STLC)

> Experienced and strong in various phases of testing lifecycle such as

Black Box, Regression, Functional, Integration, UAT, Database, Smoke and

System Testing. Worked on different types of applications like Client

Server and Web Based Applications.

> Extensive knowledge and working experience on OS400, CL, Query 400, sub

files, databases and system design.

> Proficient in the use of V methodology, Waterfall and Agile/ Scrum

methodologies

> Strong testing Quality Assurance experience within Agile environment

.Good understanding of Agile software development lifecycle (iterative

and incremental).

> Experience in IVR related projects.

> Used SOAP UI to test web services. Worked with XML files.

> Experienced in writing Test Plans, Design Test Cases, Review Test cases,

Test Execution Result Analysis and creating Traceability Matrices.

> Excellent Documentation and Communication skills, willingness to learn

the latest cutting edge technologies.

> Experience in preparation of Test Plan, Test Strategy.

> Provide estimates and feedback to the Software Development Manager for

project scheduling purposes

> Ensure traceability of test cases to requirements.

> Efficiently maintain the entire testing deliverables on assigned

projects.

> Provided project leadership including escalation of client/project issues

and resolution, planning and estimating technical tasks and coordinating

resources.

> Contribute significantly to the development, review and presentation of

requirements documents, scope definition, test plans and test cases.

> Provide input and guidance to junior QA engineers in dealing with

difficult problems related to testing approaches, areas of application

functionality, or specific technical knowledge.

> Knowledge in RDBMS like SQL Server on Windows platform.

Technical Expertise

Software Testing Automation and Manual Testing

Automated Tools QTP 10.0, QC 10.0

Database SQL Server 2008

Operating System/ AS400, Mainframes, Windows 98, 2000, NT, XP, UNIX

Platforms

Professional Experience

1. QA Contractor: Since March 2013 with Blue Cross Blue Shield, Chicago,IL.

2. QA Contractor: From May 2012 to Feb 2013 with Hub Group Inc., OakBook,

IL.

3. Senior Quality Assurance Engineer: From July 2008 to Jan 2012 with

Virtusa India Pvt. Ltd, India.

4. Software Test Engineer: From Sept 2006 to June 2008 with Quinnox Pvt.

Ltd, India.

5. Software Test Engineer: From Oct 2005 to Aug 2006 with Keystone

Technologies, India.

Projects Handled

> Client: Blue Cross Blue Shield, Chicago

Since Mar '13 Quality Analyst Lead

Montana project is about starting health insurance operations in a new

state. Main objective is to provide local solutions that improve access

to affordable, quality healthcare. Existing systems in different states

will be copied to start similar operations in a new state. Various plans

such as Individual and Family health insurance, Business health

insurance, Medicare for Host home are part of this project.

Responsibilities:

. Lead QA initiatives including managing QA teams of 2-3 people and

contributing to the testing effort in a hands-on role.

. Testing process involved daily test activities through Agile Scrum

stand-up meetings.

. Used JIRA tool for bug tracking, issue tracking and project management

functions.

. Work with the QA Manager to evaluate and enhance SQA standards,

technologies and approaches.

. Assist in creating the SQA project toolkit (e.g. templates for

requirements traceability, test plans, cycles, cases, scripts and

standardized reports, such as a root-cause bug report and a test

execution progress report), and training project leadership on toolkit

practices and deliverables;

. Processed electronic claims through 837/EDI and paper claims through

mainframes

. Medical Claim processing through Mainframes (Blue Chip) and through

FTP (Electronic Claims).

. Provide subject matter expert knowledge on Quality Assurance software,

tools, and best practices.

. Development and execution of a regression test harness that replicates

prior projects

. Development and execution of functional & system tests.

. Participate in training and mentoring other members of the QA staff.

. Work closely with cross-functional organizations, project teams and

clients to develop project schedules, execute test plans and cases and

deliver high quality products

. Act as a strong advocate for quality in the product development

process for software engineering.

. Generated Test scripts using Quick Test Professional (QTP)

. Used Quick Test Professional (QTP) for regression testing and running

the automation suite.

. Optimized Quick Test Professional (QTP) scripts for Regression testing

of the application with various data sources and data types.

. Synthesized and edited all process flow documentation and scripts for

the migration.

. Conducted UAT. Wrote SQL queries.

. HIPAA, Medicare Part D Fraud, Waste, and Abuse Trained and certified.

Environment / Tools: QTP, SQL, Mainframes.

> Client: Hub Group Inc, Oakbrook

May '12 - Feb '13

QA Contractor

One System is about Intermodal transportation application designed to

enable better quality of services with their service provider Comtrak.

One system feature allows transparency of Comtrak operations for Hub.

With two different applications, the Hub and Comtrak have been processing

various freight requests using multiple modes of transportation (Rail,

ship and truck)

Responsibilities:

. Involved in Smoke Testing, Functional Testing.

. Developed Test Plan & Test Strategy documents.

. Attended Review meetings on BRD and SRS documents.

. Worked Closely with BA & Developers to break down the requirements

into user and technical requirements for creating test cases.

. Worked on preparing use cases from Requirements documents to hand

over to the Dev/QA team.

. Defect tracking and reporting in Sharepoint Application.

. Dynamic management of CR (Change Requests).

. Used Sharepoint to store all testing results, metrics, implemented

test plan document, created test cases, defect tracking and

reporting.

. Wrote SQL queries in SQL Server databases to validate data entered

by applications for testing scenarios.

. Estimations and Implementation on CR's.

. Involved in Peer Reviews and logging review comments.

Environment / Tools: AS400, Sharepoint, SQL

> Client: Statefarm, Bloomington

July '08 - Jan '12

QA Lead

Auto Loan Origination Solution is designed specifically for financial

institution users who participate in the consumer loan origination

process. Compliant and custom forms can be supported with the ability to

capture electronic signatures and store electronic forms in a permanent

archive. For loan approval purpose ACAPS (Automated Credit Application

Processing System) is hosted underwriting system, which will fulfill

credit decision and underwriting needs and be utilized by the bank loan

center.

Responsibilities:

. Created VB scripts in QTP for manual test cases.

. Leading and managing a team of three testers onsite and four

testers offshore team in India.

. Performed (UAT) User Acceptance testing exclusively in an Agile

environment.

. Preparation of Test Outlines in excel sheet and Test Case design in

QC.

. Involved in Smoke Testing, Functional Testing.

. Defect tracking and reporting in QC.

. Dynamic management of CR (Change Requests).

. Estimations and Implementation on CR's.

. Involved in Peer Reviews and logging review comments.

. Test execution on QC.

. Prepared and executed tests on SOAP UI tool.

. Requirements mapping using QC.

. Involved in Smoke Testing, Functional Testing.

. Defect tracking and reporting in QC.

. Test execution, Test execution status reporting through QC.

. Regular interaction with offshore to coordinate daily activities.

. Preparation of MOM and assign action items to all team members.

Environment / Tools: QTP, QC, XML, XSLT, WebServices, Custom Framework

(Similar to Struts),

Virclipse 3.2, Harvest, Keystone, Quality Center 10.0.

> Client: HSBC, Hyderabad

Sept '06-June '08

QA Analyst

MasterCard IVR is an automated telephone information system, dedicated

for HSBC MasterCard that speaks to the caller with a combination of fixed

voice menus and data extracted from databases in real- time. IVR

technology does not require human interaction over the telephones as the

user's interaction with the database is predetermined by what the IVR

system will allow the user access to. IVR has benefits such as improved

caller segmentation, Promotion of self-service etc.

Responsibilities:

. Created VB scripts in QTP for manual test cases.

. Study of Functional specifications document, use case documents.

. Preparation of test cases

. Involved in Functional Testing

. Test execution through Aspect Telephones

. Defect management

. Sending status documents to the client

Technologies / Tools: AS400, Aspect Phones, QC

> Client: Cigna Health Care, Hyderabad

Oct '05 - Aug '06

QA Analyst

Cigna Health Care has developed an application for Managing and

processing Claims, Claims Management and Reconciliation (CMR). Patient's

information, history about disease and medication is collected and stored

in the CMR system. Similarly, information about participating hospital

and physicians is also stored in the same system. Whenever any claim

comes to the company they reconcile with their records which, helps them,

manage and process claims faster and efficiently and maintain information

privacy.

Responsibilities:

. Preparation of test cases, test data.

. Test execution through various browsers as per the test cases (IE

and firefox)

. Reporting and tracking defects using Quality Centre

. UI testing

. Regression & Re-testing; Validation of defect fixes

Technologies / Tools: JSP, HTML, SQL Server 2000, Tomcat 5.0

Professional Qualifications

> B.Tech (Information Technology), G. Narayanamma Inst Of Tech, Hyderabad

(2005)

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