Service Information Technology

SAMANTHA ROSS

SAMANTHARHAE**@GMAI

L.COM

www.linkedin.com/pub/samantha-ross/88/917/b61/ 912-***-****

INFORMATION TECHNOLOGY PROFESSIONAL WITH 4+ YEARS OF EXPERIENCE

SUMMARY OF QUALIFICATIONS

Secret Clearance • Team Network Setup

• •

Development and Maintenance

Customer Support • Progress Firewall Setup

• •

Reporting and Maintenance

Trouble Ticket Systems • System SAMS-e, ULLS-A,

• •

Repairs and FORTRESS,

Imaging PBUSE

MILITARY SERVICE

E-4, UNITED STATES ARMY VETERAN, 6 YEARS SERVICE

PERFORMED A TOTAL OF (2) TOURS OF DUTY (21 MONTHS)

OPERATION ENDURING FREEDOM IN BAGRAM, AFGHANISTAN

OPERATION ENDURING FREEDOM IN KANDAHAR AIRFIELD, AFGHANISTAN

PROFESSIONAL EXPERIENCE

INFORMATION TECHNOLOGY SPECIALIST, U.S. Army NOVEMBER

2011 – MAY 2014

• Provide exceptional OTJ training to (3) staff members in shop

• Perform daily inventories and inspections of VSAT equipment, desktop and laptop

computer systems, CAISI equipment, firewall equipment, trouble tickets and current work

order progress.

• Phone calls made to each unit shop to check in with customers to ensure all networks and

equipment functioning properly.

• Exceptional maintenance and component repair, including computer imaging, screen,

keyboard, hard drive and battery replacement, as well as other physical component

replacement, antivirus installation, firewall installation and computer lockouts in person

or via DameWare. If necessary, equipment was forwarded to higher echelon for repairs,

picked up and returned to customer, fully documented.

SAMANTHA ROSS

• Deliver informative educational instruction to customers.

• Provide superiors with detailed information and stratagem regarding current status of

networks, deployed VSAT’s, CAISI’s, open and closed work orders/trouble tickets,

customers who contacted shop for assistance. Report printed at COB everyday.

Selected Accomplishments:

• Six years of service dedicated to the United States Army FORSCOM, providing

support to brigade-size element of logisticians, aircraft, and vehicle mechanics.

Particularly, on deployment to Kandahar Airfield, Afghanistan, 2013 – 2014, I was the

only lower enlisted service member in the shop on Kandahar supporting all of the 3rd

Combat Aviation Brigade as well as all civilian contractors.

• Specially selected for the Non-Commissioned Officer Academy, JRTC 30 day training

operation at Fort Polk, Louisiana and 15 day Falcon Focus training operation at Fort

Bliss, Texas in 2013.

SPECIALIZED EQUIPMENT KNOWLEDGE

Microsoft Office • Parts Requisition Work

• •

Orders

VSAT Cable and Component PBUSE

• • •

Repair

CAISI Replacement of

• •

Mechanical Components

MILITARY TRAINING

Basic Combat Life Saver Course

Warrior Leader Course

Sexual Harassment Prevention

Equal Opportunity Training

Anti-Terrorism Education

Weapons Safety Course

Avionics Communications Systems Repair Course

Driver’s Training; day and night driving

PBUSE course, SAMS-E Course, CAISI course

SAMANTHA ROSS

FORMAL EDUCATION

Currently enrolled in South University Medical Assisting Program

Working towards Bachelor’s of Science in Nursing

AWARDS/RECOGNITION

Awarded Good Conduct Medal for consistent professional behavior.

Awarded two Army Commendation Medals for both tours in Afghanistan.

Awarded Afghan Campaign Medal with two stars for both tours served

Awarded Army Achievement Medal

Awarded Nato Medal

Awarded National Defense Service Medal

Awarded Global War on Terrorism Service Medal

Awarded Army Service Ribbon

Awarded Overseas Service Ribbon

Awarded Army Certificate of Achievement twice, one for assistance with brigade JLIST turn in,

one for meritorious service to the United States Army

REFERENCES

Solomon Consuegra, Retired United States Army Sergeant First Class

Email -*********@*****.***, Tel: 785-***-****

SAMANTHA ROSS

LeRoy Bartell, United States Army veteran

Email – **********@*****.*** Tel: 912-***-****

REFERENCES CTD.

James Ross, Information Technology Specialist, Jim’s Brain Computer Repair LLC, CEO

Email – *********@*********.*** Tel: 717-***-****

Travis Weeks, United States Army Sergeant

Email – ******.*******@*****.*** Tel: 912-***-****

Katie Cecil, United States Army veteran

Email – **********@*****.*** Tel: 704-***-****

Contact this candidate