Manager Customer Service

Amy Allen-Lopez

**** ****** ***** ****** ? Las Vegas, NV, 89123? 805-***-****,

*************@***.***

Experience

Business Manager: Topaz Solar Farms November 2011 -

September 2013

MidAmerican Solar/ MidAmerican Energy Holdings Company

10400 Helios Way, Santa Margarita, CA. 93453

. Responsible for all general office operations activities

. Oversee Accounts Payable and Receivable transactions

. Directly responsible for the development, organization and

implementation of all project related documentation.

. Review reports, preform statistical analysis, cost analysis and budget

analysis of all project related items

. Review of budget and cost elements associated with project and

corresponding cost elements throughout the life of Project ( purposed

25 years, $2.1 Billion budget)

. Review; analyze growth and development at all stages of project,

through development, construction, energization, warranty and

maintenance.

. Experience in review and execution of miscellaneous energy related

contracts, to include Power Purchase Agreement, Large Scale Generating

Agreements and other utility scale contracts.

. Knowledge and experience working with regulatory agencies to include

PG&E, CAISO, NERC and other state related agencies in the production

of large scale solar energy production.

Local Census Office Manager

US Dept. of Commerce/ Bureau of the Census: ELCO Santa Maria

October 2008- October 2010

124 W. Carmen Ln. Ste. B&C, Santa Maria, Ca. 93458 805-***-****

. Responsible for the general supervision of 5 departments within the

office.

o Responsibilities include the planning, development, and

successful implementation of census operations and field

activities within the boundaries of Santa Barbra and San Luis

Obispo Counties

o Supervisory responsibilities included interviewing job

candidates, evaluating employees and disciplinary action when

necessary

. Served as the Census Bureau's representative by developing and

maintaining good public relations with the news media, community

leaders, and local government officials.

. Promoted Census activities by preparing and presenting talks or formal

speeches during public appearances and interacting with the media

including radio and television interviews and events.

. Responsible for continuous review and analysis of cost, quality and

progress reports to make sure census operations were conducted within

prescribed time schedules, budget allocations and quality standards.

. Responsible for managing all administrative aspects of the office

including start-up and office setup, recruiting 2,000-4,000 job

applicants; testing and appointing employees; quality control; payroll

administration; cost control; accountable property control; reporting

progress; terminating personnel; and closing the office.

. Directed the phases of the field activities, including automated data

collection. In conjunction with regional management, develops

strategies and plans to meet all budget, time and quality goals.

. Responsible for continuous review and analysis of cost, quality and

progress reports to make sure census operations are conducted within

prescribed time schedules, budget allocations and quality standards.

Identifies problems through a variety of reports and observations and

makes critical decisions on reassignment and relocations of resources

to meet deadlines and to control spending.

. Responded to public inquiries and works with regional office to

address coverage and census count inquiries. Responsible for applying

the principles of Equal Employment Opportunity (EEO) within the span

of control.

Asst. Manager of Field Operations (promoted to Local Census Office Manager)

US Dept. of Commerce/ Bureau of the Census: ELCO Santa Maria

124 W. Carmen Ln. Ste. B&C, Santa Maria, Ca. 93458 805-***-****

. Plan/Develop/Implement Multiply operations for 5 counties on time with

strict deadlines

. Monitor over 1400 employees spread out over 5 counties

. Monitor and maintain Progress and Performance report for over 58

districts

. Directly responsible for all Field Operation projects for the 2010

Census

. Responsible for the direct supervision of 10-15 Field Operations and

Office Operations supervisors and the indirect supervision of

approximately 200-1400 crew leaders and enumerators, at peak

operation, who work outside the Local Census Office.

. Responsible for accomplishing production and quality goals in field

operations under the span of our control.

. Assisted the LCO Manager in the maintenance of effective public

relations with the community within the ELCO/LCO boundaries, such as

the local news media, community leaders and organizations, and local

government officials.

. Oversaw the training of field and office personnel. Conducted

individual and group training sessions for Personnel as necessary.

. Assisted with the recruiting and promotional activities of the Local

Census Office.

. Directly supervised the activities of Field Operations Supervisors.

Determined assignment areas for data collection activities. Managed

material and assignment preparation for all field operations.

Responsible for the activities of the entire field workforce and

several office workers during all field operations.

. Responsible for the completion of field work in a timely and cost

efficient manner. Assures that specific levels of quality and progress

of field operations are being met through analysis of various computer

generated reports and observation. Took necessary corrective action to

achieve goals.

. Principal technical advisor on field operations in the ELCO/LCO,

answering inquiries from the Office Manager, and Field Operations

Supervisors. Worked closely with the Assistant Manager for

Administration and the Assistant Manager for Quality Assurance to

ensure timely function of the payroll process and the meeting of

quality goals.

. Responsible for the successful completion of all assigned field

operations. Supervised enumerators and or crew leaders, in smaller

field operations, when no Crew Leader or Field Operations Supervisor

was authorized.

. Assisted the Local Census Office Manager in resolving community

complaints concerning problems in the field to assure a timely and

efficient census operation. Reviewed and analyzes cost, quality, and

progress reports to assure operations are conducted within prescribed

time/budget allocations and quality standards. Identified problems,

and communicates clearly and persuasively the action associated with

encountered problems. Performs other related duties necessary to

effectively manage field operations. Responsible for applying the

principles of Equal opportunity (EEO within our span of control.

Applied EEO principles in hiring practices, training, employee

development, and utilization of employees' skills.

Asst. Manager of Recruitment (promoted)

US Dept. of Commerce/ Bureau of the Census: ELCO Santa Maria

124 W. Carmen Ln. Ste. B&C, Santa Maria, Ca. 93458 805-***-****

. Responsible for the management and supervision of the recruitment and

testing of applicants to fill 2010 Census positions.

. Prepared a Local Census Office recruiting plan to ensure that

staffing needs were met for all field and office positions.

. Implemented and evaluated the recruiting plan to ensure that adequate

numbers of qualified applicants were available for selection from all

areas of the Local Census Office to ensure a locally representative

workforce of census employees.

. Assisted the Local Census Office Manager to develop and maintain good

public relations with local news media, community leaders and

organizations, and local government officials, to promote community

cooperation and generate support for recruitment efforts.

. Conducted the recruitment activities to assure that applicants were

identified and tested. Liaison with organizations that referred

applicants and other employment sources. Distributed literature to

potential applicants and explained the responsibilities of open

positions as well as the goals of census programs.

. Recruited, and trained recruiting assistants, office operations

supervisors (OOS), and the office clerks responsible for scheduling

and conducting employment tests of applicant indigenous to the Local

Census operations area. Responsible for the supervision of office

staff.

. Monitored the applicant pool to ensure that it contained sufficient

numbers of qualified applicants to fill all field and office positions

in all geographic areas of the Local Census Office.

. Followed EEO guidelines in hiring practices, training, employee

development, and utilization of employee skills.

. Worked under the supervision of the Local Census Office Manager.

. Made decisions affecting day-to-day administrative matters affecting

recruitment, referring complex problems and policy questions to the

Local Census Office Manager.

. Assisted the Local Census Office Census Operations in resolving

community complaints concerning problems in the field to assure a

timely and efficient census operations.

Refractive Coordinator, OMA

Pacific Eye Surgeons May 2007

- March 2008

816 E. Enos, Santa Maria, Ca. 93454 805-***-****

Position summary:

. Monitor and Maintain Patient Relations for 7 Ophthalmologist

. Planning/ Development/Implementation of Optometry based continued

Education

. Promote/Maintain/Increase Optometry based referrals to the Practice

. Motivate and incentivize clinic staff to increase elective options

offered within the clinic

. Create/Develop and Implement Centricy based electronic Medical

Records software

. Visx Laser and Intralase Lasik Procedures

Director of Refractive Services, OMA

Shepard Eye Center

July 2004 - May

2007

1414 E. Main Street, Santa Maria, Ca. 93454 805-***-****

Position summary:

. Monitor and Maintain Internal and Direct Marketing for entire

refractive Department

. Organize, Coordinate and Train Practice Staff on Refractive options

. Marketing/Advertising/Promotion of Refractive surgeries for entire

practice

. Public Relation spokeswoman and experienced Public Speaker

. Director of the Practices branding and advertising of Refractive

Surgeries

. Promotion and Increase of Referral Networking

. Create/Develop and Implement Nex-Gen platform based Electronic Based

Medical Records

. Lasik and Microkeretome trained and certified

. Years of experience in selecting and recruiting patients for elective

surgeries including ICL,LASIK/ Intralase LASIK, PRK and IOL surgery.

. Ability to interpret and analysis of clinical results such as

refraction, wavefront analysis, and corneal thickness, and make

patient treatment calculations for Alcon and Visx excimer lasers.

. Experience with medical research administration including

Institutional Review Board (IRB) requirements, FDA investigational

device exemptions and performing informed consent.

. Advanced skills using Electronic Medical Records software, including

viewing and updating patient demographics, schedules management and

viewing and interpreting laboratory testing.

. Ability to communicate orally and in writing using grammatically

correct English.

. Knowledge of grammar, spelling, capitalization, and punctuation to

process a variety of correspondence accurately.

. Ability to compose technical and non-technical correspondence from

handwritten notes, recordings, etc.

. Knowledge of the priorities, commitments, policies and program goals

of the staff sufficient to perform services such as reviewing

publications, directives, and other materials, which may affect the

Clinic.

. Knowledge of standard office equipment such as computers, copiers, Fax

machines, etc. to perform routine clerical and administrative

functions.

. Knowledge of PCs and software, graphics, spreadsheets, database

management systems and communications; specific familiarity with MS

Word/PP/Excel/Access, and Outlook

. Skilled in computer applications to include ability to input data to

obtain reports, create forms, compose correspondence, create charts,

graphs, messages, letters, etc. in Office, Word, PP, Excel, Access,

Outlook, and other programs.

. Knowledge of Privacy Act and HIPPA regulations pertaining to

confidentiality of health records, medical information contained

therein, and the security requirements of such documents and

information.

. Two letters of recommendation attesting to experience and capability

of skills and work ethic.

Administrative Assistant

February 2004 - June 2004

LeBard's Computer Center

550 W. Betteravia Rd. Santa Maria, Ca 93455 805-***-****

Position summary:

. Monitor and maintain inventory.

. Data entry, Filing, updates to access data base

. Increase in logistic profit by 15%

Technical Support Specialist

December 2000 - February 2004

UPS TELESERVICES

2100 South Blosser Santa Maria, Ca. 93455 805-***-****

Position summary:

. Customer Service, to assist customers with the use of 23 UPS shipping

software and hardware

. (ups.com, campusship.com, quantum view and many other web based

applications)

. Proficient in all windows operating systems 95, 98, NT, 2000, XP,

Vista.

. Knowledgeable in excel, access, Microsoft office and power point

presentations.

. Extensive experience with data entry, time management, multi tacking

ability, and communication. Assisted in daily management duties, as

well as training and mentoring of new employees.

Education

High school Arroyo Grande High, Arroyo

Grande California

495 Valley Road, Arroyo Grande, 93420

College Allan Hancock College

800 S. College Dr. Santa Maria, CA

93454

Specializing in Photography and

Advertising/Marketing

Graduate: Ophthalmic Medical Assistant:

Specializing, Elective Eye Surgery

School of Ophthalmic Medical Technology

864 Terrace Court, St. Paul, MN 55130

Collage: Visx University

Degree:BBA 3400 Central Expressway, Santa Clara, CA. 95051

Specializing in Business

Development/Administration and Marketing

Additional Education Administrative Business, Practice Development,

Advertising, Marketing, Business Analysis

Seminars AAO Conferences, ACRS Conferences,

Amy Allen-Lopez

7570 Cougar Creek Circle, Las Vegas, NV 89123 ? 805-***-****,

*************@***.***

Contact this candidate