Customer Service Manager

GERALDO MARRERO

**** ******* ****** #*

Palm Bay, Fl. 32905

Cell Phone # 321-***-****

Email: **********@*******.***

OBJECTIVE

I’m a very responsible, reliable and hard working person. I work very well with others, enjoy

dealing and working with customers. I am bi-lingual (English and Spanish), always eager to

learn something new, I'm looking to obtain a long term employment with growth potential in a

company where I can contribute my hardworking ability and positive attitude.

QUALIFICATIONS & ABILITIES

I was currently employed as a Parts Representative counter salesperson offering over twenty

years of progressive experience with wholesale and retail customers, sales, inventory, stock

clerk, driver and more. Ensure the validity of customer care and service. I have a strong

background on personal supervision assistant manager and customer service. I’m able to handle

most computer systems Reynolds & Reynolds, ADP, VOLVO VIDAS, BMW ETK and DCS

system.

WORK EXPERIENCE

Melbourne BMW AKA (Imported Car Store) in Melbourne, FL 2002-2014

Parts Representative Counter Salesperson:

Promptly handle customers, shop techs and took care of all special orders (VOR, Stock

and Tires).

Assist with the phones, handling wholesale and retail customers and keep track of

inventory.

I was in charge of handling and displaying of BMW products in the boutique section.

I handle three different car lines at one point (BMW, VOLVO & VOLKSWAGON) now

just BMW.

I also assist as an assisting manager overlooking the department, organizing and

making decisions.

Life Quality Motors (BMW) Brooklyn, NY 2001-2002

Parts Representative Counter Salesperson:

Handled and assist customers with their needs, techs as well.

Handled the phones with wholesale and retail special orders.

Help to check Stock and VOR orders, also maintained inventory.

I also handled most of the up-dates for Reynolds & Reynolds and ETK system for BMW.

GERALDO MARRERO

1412 Harvard Circle #8

Palm Bay, Fl. 32905

Cell Phone # 321-***-****

Email: **********@*******.***

Milea Truck Sales Corp. Bronx, NY 2000-2001

Parts Representative Counter Salesperson:

Promptly handled wholesale and retail customers.

Attended to most of service needs also techs as well.

Assist with the phones, and kept track of inventory, and stock orders.

I worked with quite a few makes and models (Volvo, GMC, Isuzu, Mitsubishi, UD trucks

and Nissan and more

Luxury Cars of Bayside (BMW) Bayside, NY 1993-2000

Parts Representative Counter Salesperson:

Handled customers and assist twelve techs in the service department.

Checked in Stock and VOR orders, and handled all the deliveries.

Assist with the inventory and learn to work with their new and up-dated systems such as

(ADP, DCS 2000 and EPC) for BMW.

Trans World Maintenance (JFK Airport) Jamaica, NY 1990-1993

Lead Man Custodian and Supervisor:

Managed a staff of twelve employees, supervised, established criteria and appraised

performance.

Handled stock, inventory and floor equipment.

The Queens Borough Public Library (part time) Jamaica, NY 1989-1991

Assistant Librarian and Tutor:

Promptly handled customers at their video department.

Supervised some aspects of the library programs for GED and High School summer

sessions.

EDUCATION

E. O. C. Educational Opportunity Center (GED) Jamaica, NY

Attended a GED course and received my GED.

I also attended a college prep course and a computer course program.

John Adams High School (Queens) Ozone Park, NY

Highest grade attended 12th

REFERENCE FURNISHED UPON REQUEST

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