Customer Service Supervisor
Resume:
STEVIE A. PICKETT
**** ******** *** **********, ** 95828
************@*****.***
Objective:
Multilayer of experience in management, quality assurance, safety representation, training, customer service and process designing. Hard working self-starter who enjoys new challenges.
Summary Of Related Qualifications:
Process Design Engineer Supervisor - Results-oriented in proactive leadership and motivating team members. Public speaking, delegating responsibility with accountability, company policies and procedures. Maintain daily progressive devann schedules, set team rotation, insert and/or pull material based on (option penetration, logistics, damaged, missing or wrong labels), modify reports on all (safety, quality, efficiency and cost) issues, daily e-scrap processing.
Overseas travel, new major model change, create standardized work, floor side process layout, setting up operations for the manufacturing process, preview and approval of auto parts using D.A (Digital Assembly), creating detailed operation instructions sheets for assembly processes, working with parts suppliers and designers to problem solve arising issues; preparing reports to summarize new model activities to present progress to top upper level executives.
Professional Accomplishments:
Promoted to NUMMI “Hero” Status (HERE and On Time) with 12 years Platinum Perfect attendance with ZERO accidents or injuries.
OSHA Compliance Safety Training: “Safety first”- proactive & personal, ergonomic & proper lifting techniques, accident investigation- short & long term countermeasures, fire prevention- (extinguisher simulation), lock out tag out- general & facilities maintenance, scissor lift- high reach (5pt belt), hazardous material (MSDS) handling/containment.
Toyota Ethics Training W.C.M(World Class Manufacturing) Lean Pull systems, Kaizen- continuous improvement, Genchi Gimbutsu-visual confirmation (go look), Global Problem Solving- “5 whys”, Just In Time- production control, 5s- sort, straighten, shine, standard & sustain (universal applications), PDCA- plan, do, check, action, Paradigm- new age of industry (culture change).
Work Experience:
Plastics Supervisor, Acuity brands, Sacramento, CA: 2013 - present
Senior Order Processing Clerk, VSP One, Sacramento, CA: 2011 - 2013
Choir Director, Sacramento High, Fern Beacon & PS7 Middle School S.C.U.S.D. Sacramento, CA: 2012 - 2013
Instructional Aide, Sacramento Unified School District S.C.U.S.D. Sacramento, CA: 2011 - 2012
Conveyance Supervisor, N.U.M.M.I. Fremont, CA 2008 – 2010
Teaching English as a Foreign Language (T.E.F.L.) Toyota-Shi, Japan 2005 - 2007
Car Assembly Pilot Supervisor, N.U.M.M.I. Fremont, CA 2000 - 2007
Team Lead and Development Program Trainer, N.U.M.M.I. Fremont, CA 1998 - 2000
Car Assembly Supervisor, N.U.M.M.I. Fremont, CA 1997 – 1999
Computer Skills:
Microsoft Office 2007 and 2010
Professional Training:
Benson’s Ophthalmic Optics Certification VSP One, Sacramento, CA
No Child Left Behind Certification (N.C.L.B.), Sacramento City Unified School District, Sacramento, CA
Regional Occupational Program (R.O.P.), Sacramento, CA (customer service)
Toyota Production System (T.P.S.) Lean Manufacturing Philosophies Goal Post Certification N.U.M.M.I. Fremont, CA
Problem Solving Circle Facilitator (P.S.C.) New United Motor Manufacturing Inc., Fremont, CA
Forklift Certified Trainer new hires (TMH appointed) New United Motor Manufacturing Inc., Fremont, CA
Foreign Languages:
Bi-lingual Fluent in Portuguese
Education:
A.A. Liberal Studies, American River College, Sacramento, CA
1 year Liberal Arts, Consumes River College, Sacramento, CA
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