Registered Nurse Customer Service
Resume:
Evan Cooper
Subject Matter Expert - Clinical Informatics, Air Force Medical Operations Agency
San Antonio, TX
****.**********@*****.*** - 210-***-****
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To continue to strive for enhancement of selfless service for those whom benefit from my
diverse professional experiences whether nursing care or communications experiences in a
caring, supportive, and yet, providing the utmost support for those who need and expect
quality healthcare.
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WORK EXPERIENCE
Subject Matter Expert
Clinical Informatics, Air Force Medical Operations Agency - San Antonio, TX - September 2014 to
Present
Project manager for Tri-Service lead agency in secure health messaging and health promotion,
• Project manager for Tri-Service lead agency for Nurse Advise Line wielding over 300,000 patient nurse
calls per month
• Project lead for Tri-Service certification and accreditation of provider continuing medical education for virtual
collaboration of specialty web-broadcasted lectures
Peri-Anesthesia Nurse, PACU
Post Anesthesia Care Unit - July 2014 to September 2014
32-bed multi-specialty Post Anesthesia Care Unit
(integrated with ambulatory care) - San Antonio Military Medical Center (SAMMC), San Antonio TX
• DoD's largest inpatient/outpatient medical facility
• Plans, implements, evaluates post anesthesia (and ambulatory care) nursing and interventional care for all
types of healthcare consumers at massively busy Level 1 trauma hospital, nearly
50,000 surgical cases annually. Counsels patients and families on health maintenance and disease
prevention and screening for wide range of disease processes (e.g. diabetes, hypertension, obesity, heart
disease, hyper-cholesterol, smoking cessation, repetitive motion disorders, work injury avoidance)
• Performs all aspects of patient interview, diagnostic lab draws and preoperative diagnostics pertinent for
surgery, procurement, ECG, patient load scheduling and follow-up instructions and patient
satisfaction surveys, excellent communication skills with patients, families, peers, superiors, and subordinates
• Proficient in using military scheduling information systems (S3, CHCS, AHLTA), proficient in
Resuscitation from adverse reactions from medications; technically proficient in clinic or inpatient
settings
• Performs assessment of patient risks for undergoing surgery or procedures, management of pain relief,
monitoring of patients during and after surgery/procedures, and resuscitative care of patients with cardiac or
respiratory emergencies (assessment of need for artificial ventilation or cardiac support and
necessary interventions) provide emotional/educational support to complex healthcare consumer and their
families.
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Occupation Health Registered Nurse
Lackland AFB - San Antonio, TX - February 2013 to March 2014
Uses nursing skills to evaluate patient care needs, prioritize treatment, and maintain patient flow
• Conducts a nursing assessment by taking a patient history and physical assessment and by obtaining
vital signs and other medical tests
• Provides treatment within scope of practice as defined by state law
• Collaborates with Physician or other Licensed Independent Practitioner to arrange for further medical
treatment, when needed
• Performs occupational and health screening tests as defined in site contract (EKG, audiometry,
spirometry, vision)
• Performs Phlebotomy and Intravenous therapy and conducts appropriate laboratory tests
• Documents accurately all elements of nursing assessment, treatments, medications administered,
discharge instructions provided, and follow up care arranged in EHR utilizing data entry skills
• Identifies emergency situations and provides care within legal scope of practice
• Administers medications and medical treatments competently as directed by a Physician or Licensed
Independent Practitioner
• Maintains medical records using Electronic-Medical Record software (e.g., AHLTA, ESSENTRIS, CHCS)
• Maintains patient privacy and confidential patient information
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1003 Daffodil Way
San Antonio, Texas 78245
Cell 210-***-****
E-mail: ****.**********@*****.***
• Participates in follow up phone calls and follow up patient visits
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Anesthesia Nurse
Certified Peri - December 2012 to February 2013
PACU, 32-bed multi-specialty Post Anesthesia Care
Unit (integrated with ambulatory care) - San Antonio Military Medical Center (SAMMC), San Antonio TX
• DoD's largest inpatient/outpatient medical facility
• Plans, implements, evaluates post anesthesia (and ambulatory care) nursing and interventional care for all
types of healthcare consumers at massively busy Level 1 trauma hospital, nearly
50,000 surgical cases annually. Counsels patients and families on health maintenance and disease
prevention and screening for wide range of disease processes (e.g. diabetes, hypertension, obesity, heart
disease, hyper-cholesterol, smoking cessation, repetitive motion disorders, work injury avoidance)
• Performs all aspects of patient interview, diagnostic lab draws and preoperative diagnostics pertinent for
surgery, procurement, ECG, patient load scheduling and follow-up instructions and patient
satisfaction surveys, excellent communication skills with patients, families, peers, superiors, and subordinates
• Proficient in using military scheduling information systems (S3, CHCS, AHLTA), proficient in resuscitation
From adverse reactions from medications; technically proficient in clinic or inpatient settings
• Performs assessment of patient risks for undergoing surgery or procedures, management of pain relief,
monitoring of patients during and after surgery/procedures, and resuscitative care of patients with cardiac or
respiratory emergencies (assessment of need for artificial ventilation or cardiac support and
necessary interventions) provide emotional/educational support to complex healthcare consumer and their
families.
!
Certified, Peri-Anesthesia Nurse (PACU)
Surgical/Ambulatory Care - San Antonio, TX - December 2012 to February 2013
18. Feb 2013 - Mar 2014, Occupation Health Registered Nurse, 15-bed multi-triage, intervention and treatment
environment - Reid Trainee Health, Lackland AFB, San Antonio TX.
Anesthesia Nurse
Certified Peri - July 2007 to December 2012
PACU, 12-bed multi-specialty Post Anesthesia Care
Unit (integrated with ambulatory care) and gastroenterology clinical nurse - South West General Hospital,
San Antonio TX
• Planned, implemented, evaluated post anesthesia (and ambulatory care) nursing and interventional care for
all types of healthcare consumers at busy community hospital, nearly 5,000 cases
annually with only 3 full time personnel 24/7 coverage. Counseled patients and families on health
maintenance and
disease prevention and screening for wide range of disease processes (e.g. diabetes,
hypertension,
obesity, heart disease, hyper-cholesterol, smoking cessation, repetitive motion disorders,
work injury)
• Performed lifesaving measures and provided emotional/educational support to complex medical and
Surgical/ ambulatory care clients and their families.
• Worked as gastroenterology clinic nurse responsible for scheduling, interview, necessary venous access and
any and all necessary consents, laboratory, ECG procurement and analysis of results for provider
consideration.
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Certified, Peri-Anesthesia Nurse (PACU)
Ambulatory Care - San Antonio, TX - July 2007 to December 2012
Staff Nurse
University Hospital - San Antonio, TX - February 2007 to July 2007
Assistant Director of Operations, 346 TS
AIA - Lackland AFB, TX - October 2005 to February 2007
Clinical Nurse
Medical Critical Care - 2007 to 2007
20-bed Medical Critical Care Unit - University Hospital, San
Antonio TX
• Plans, implements, and evaluates nursing care for all types of healthcare consumers at
Level I trauma hospital, specifically the critically ill.
• Provides specialized care, consultation, and teaching, and conducts research.
Assistant Director of Operations
AIA - Lackland AFB, TX - 2003 to 2007
Provided leadership, motivation, supervision, and technical support for 100-person unit. Led
administrative support and capital planning investment and control program strategies for efficient and
economical use of accurate, timely, and sharable information. Health Maintenance Officer responsible for
up-to-date immunizations, physicals, safe work and environment practices in accordance with AF
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1003 Daffodil Way
San Antonio, Texas 78245
Cell 210-***-****
E-mail: ****.**********@*****.***
Instructions, OSHA, NIOSH, and other governmental health directives.
• Expert knowledge of communications and IT principles as it applies to network, telephone and other
Communication systems topologies, protocols and infrastructures.
• Knowledge of NIPRNET, SIPRNET, JWICS and National Security Agency Network (NSANET) and skillful
• knowledge of safety, security and EEO regulations, practices, and procedures. Top Secret/SCI security
clearance.
Chief
Future Capabilities Solutions - Lackland AFB, TX - December 2003 to September 2005
Mission Systems Flight Commander
Comm Squadron - Lackland AFB, TX - December 2002 to December 2003
Flight Commander
37th Communications Squadron - Lackland AFB, TX - 2001 to 2003
Led 150-person unit responsible for providing secure and non-secure computer and telephone support to over
37,000 personnel. Directed and maintained $1.4M budget. Health Maintenance
Officer
Information Systems Flight Commander
Comm Squadron - Lackland AFB, TX - June 2001 to November 2002
Chief
Comm and Information Directorate - Wpafb, OH - November 1999 to June 2001
Chief, Support Branch, Air Force Institute of Technology, Wright-Patterson AFB
AF Instructions - 2000 to 2001
OSHA, NIOSH, and other governmental health directives. Top Secret
clearance.
2000 - 2001- Chief, Support Branch, Air Force Institute of Technology, Wright-Patterson AFB
TX
• Managed 10-person element for operational activities for all computer, network, and audiovisual support for
the educational, research, library, and administrative functions for faculty, staff, and 25,000 students
per year. Blood drive campaign coordinator. Secret security clearance.
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Clinical Nurse, Critical Care
74th Medical Group - 1998 to 2000
Wright-Patterson AFB TX
• Planned, implemented, and evaluated nursing process for critically ill patients in a 12-bed multi- disciplinary
intensive care/observation status unit. Performed lifesaving measures and provided
emotional/educational support to complex medical and surgical clients and their families. Infection Control
Officer. Secret security clearance.
Clinical nurse
Intensive Care Unit - Wright-Patterson AFB, OH - January 1998 to November 1999
Clinical Nurse
Intensive Care Unit - Travis AFB, CA - March 1996 to January 1998
Clinical Nurse, Critical Care
60th Medical Group - Travis AFB, CA - 1994 to 1998
Planned, implemented, and evaluated nursing process for critically ill patients in a 10-bed multi- disciplinary
intensive care unit. Performed lifesaving measures and provided emotional/educational
support to complex medical and surgical clients and their families. Infection Control Officer. Secret
security clearance.
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Clinical Nurse
Medical/Surgical Unit - Travis AFB, CA - March 1994 to February 1996
Technician, 149th Comm Squadron, California ANG
Medical Adm - Sacramento, CA - January 1990 to February 1994
Avionics Control Specialist
OMS - Beale AFB, CA - May 1986 to January 1990
Avionics Maintenance Student
Chanute AFB - February 1986 to May 1986
IL.
Postal Specialist
7025th Air Postal Squadron - February 1984 to February 1986
England.
Electromechanical Missile Maintenance Specialist
OMMS, GFAFB, ND - December 1982 to February 1984
Missile Maintenance Student
Chanute AFB - August 1982 to December 1982
IL.
EDUCATION
Post Graduate Certificate in Health Informatics
University of Phoenix
2013
Masters of Arts in Information Resource Management
Webster University
2004
Squadron Officer School - Maxwell AFB, AL
1998
Bachelor of Science in Nursing
California State University
1993
ADDITIONAL INFORMATION
! I am a healthcare professional with a BS in nursing and an MA in information resource
management with more than 15 years of nursing experience and 8 years of hands-on
project management experience encompassing a broad-range of leadership from over 24
years of military service.
! am professionally competent in occupational health nursing and Post Anesthesia Care.
I
I have a postgraduate certificate in health informatics. I perform ambulatory care and
independent triage nursing to those healthcare consumers in need of positive medical
modalities. I teach and advocate health maintenance/disease prevention, emergency
care, health counseling, non-specific treatment of injuries and illnesses. I Interpret
cardiac monitor patterns, perform lifesaving measures in accordance with established
protocols and perform patient care, execute medical orders, and operate specialized,
highly technical equipment while providing emotional/educational support to complex
medical and surgical patients and their families. I have experiences as clinical nurse in
gastroenterology and I have experiences as Infection Control Officer; Bio-Terrorism
health; Blood Drive campaigns; hospital personal protective equipment; counseling/
teachings of cessation of mal-health habits, basic and advanced life support, including
pediatric advanced life support.
! also have extensive experience in leading the planning, design and implementation of
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multiple, complex secure and non-secure telecommunication and data systems budgeted
in the millions of dollars as well as developing sound technical solutions for meeting
network/infrastructure requirements including advanced secure network security.
! I have a reputation for exceptional performance in streamlining operations, reducing
staffing requirements, identifying waste and inefficiency, completing projects on time and
under budget while enhancing both internal and external customer service; awarded the
U.S. Air Force Meritorious Service Medal (2007).
! am a highly motivated, goal-oriented professional with strong analytical and problem-
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solving abilities, well organized and detail oriented; excellent interpersonal and verbal/
written communication skills and a keen sense of superior public relations. TS/SCI
Clearance as of 2007.
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EVAN E. COOPER, RN, BSN, MA
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1003 Daffodil Way
San Antonio, Texas 78245
Cell 210-***-****
E-mail: ****.**********@*****.***
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