Customer Quality

Clinton L. Perkins

**** ******** **.

Pearland, TX 77584

H: 281-***-**** . C: 937-***-**** . E: *************@****.***

Education

University of Cincinnati; Cincinnati, OH

Bachelor of Arts, Communications, 2008

Certificate, Journalism, 2008

Minor, Public Relations, 2008

Sinclair Community College; Dayton, OH

Associate of Arts, Business Administration, 2004

Experience

Powell Electrical Systems Inc. 10/2013

- Present

Production Supervisor - Electrical Division Houston, TX

. Successfully led, developed and implemented an internal candidate

apprenticeship program

. Recommend improvements to production methods, equipment performance

and quality of product

. Rolled out an inaugural new hire onboarding program

. Plan, schedule and conduct the cross-departmental production, pre-QA

inspection, pre-customer inspection and pre-shipping walk-throughs

. Help to continually exceed customer's expectations, assuring that all

units manufactured meet or exceeds front line quality standards

. Manage production logs, work orders, materials, customer requests and

standard routings

. Act as a liaison with distribution, sales, engineering and customer

service to ensure high levels of customer satisfaction in helping to

address customer inquiries, problems and concerns

. Establish procedural changes that will allow production processes to

become more efficient

. Create and maintain a cohesive plant manufacturing plan with goals and

objectives

. Analyze plant operations to ensure that the facility maintain a

leadership position in the industry, taking advantage of new processes

and technologies that became available

. Hold production meetings that cover and discuss key metrics, KPI's

departmental changes, engineering changes, customer changes, daily hot

jobs, daily hot parts and safety awareness/practices

Toshiba International Corp.

08/2011 - 09/2013

Production Supervisor III - Control Plant Houston, TX

. Responsible for managing vendor relationships, planning and overseeing

the production of multiple projects from initial conception to final

produced materials and tracking KPI's

. Ensure final materials meet quality standards, client budget and

timeline

. Work with the team on production possibilities and appropriate

specifications

. Identify potential problems and seek out solutions in the

manufacturing process utilizing qualified resources

. Communicate lead-time estimates to account team for client approval

. QC's all production jobs prior to releasing product and prior to

routing proofs

. Work with vendors when materials are not delivered on time or do not

meet quality standards.

. Informs account team and assist in damage control with clients

. Act as a knowledgeable production resource for the organization,

providing options when the initial concept does not meet budget or

time constraint

. Maintain appropriate samples of printed materials and videos for the

group's portfolio of work

. Control the scheduling of additional resources including overtime and

staff numbers

. Ensure all work is carried out in compliance with current Health and

Safety regulations

. Manage and monitor continual improvement activities to enhance the

quality system, such as 5S, Kaizen lean methods, etc.

. Assist with and contribute to the setting and control of monthly and

annual budgets on output, expenditure, overtime and salary reviews

. Communicate and train employees on OSHA safety regulations, quality

control, logistics and other general business procedures and policies

. Develop an annual operating and capital budget to include production

hours, forecasts, personnel costs, overhead costs and capital

justifications

. Ensure plant facility and equipment are being operated in a safe,

efficient and compliant manner

. Implement quality, cost reduction, Six Sigma, Lean Manufacturing,

productivity, plant safety and continuous improvement programs

Sears Holding Company

06/2009 - 07/2011

Assistant Store Manager Baytown, TX

. Created the task scheduler list used to coordinate, manage and inform

employees of their day to day duties

. Trained, terminated, employed and maintained adequate and efficient

employees

. Balanced department budget and maintained positive company profits and

margins

. Oversaw store projects and ensured that they were being completed

precisely, efficiently and on time

. Organized and maintained electronic files/written documents

. Maintained good interpersonal relationships between employees' and the

public

. Handled incoming customer calls to address products, services or

issues

. Participated in conference calls discussing important company goals

and endeavors

. Mediated issues that arose between employees and customers

. Coordinated/conducted seminars used to inform the team of new

corporate programs and standards

. Implemented strategies that resulted in increased sales

. Prepared staff for regular store audits

Johnson Controls 04/2001

- 05/2009

Production Manager West Carrolton, OH

. Worked with plant management in the areas of selecting, orienting,

training, assigning, scheduling, coaching, counseling, disciplining,

communicating job expectations, planning, monitoring, appraising job

contributions, recommending compensation actions and adhering to

policies and procedures

. Recommended improvements to production methods, equipment performance

and quality of product

. Maintained written logs of department inventory and supplies,

associated with accuracy, material flow and storage

. Contributed warehouse information to strategic plans and reviews;

implementing production, productivity, quality, and customer-service

standards; resolving problems; identifying warehouse system

improvements

. Helped to continually exceed customer's expectations, assuring that

all units manufactured met or exceeded front line quality standards

. Managed production logs, work orders, materials, customer requests and

standard routings

. Established procedural changes that would allow production processes

to become more efficient

. Developed and maintained a cohesive plant manufacturing plan with

goals and objectives

References

Furnished upon request

Contact this candidate