Management Technical Support

Anil Dalia

* ***** ******* ****, *********, NJ **867

****.*****@*****.*** / http://www.linkedin.com/in/anildalia/

Summary

Over 25 years of experience in the IT industry with a focus on CICS and MQ maintenance upgrades and

support. I also have 13+ years of MQ experience on Linux and Solaris platforms.

Highlights

Incident Management, Change management, Operations management, Results-oriented, Client-focused,

Project Management, Disaster Recovery Management, Quick learner, Microsoft Office skills, Training and

development, Root Cause Analysis, Excel in training of non-Mainframe resources to support mainframe

application

Accomplishments

Process Improvement

• Maintained, troubleshoot and upgraded numerous versions of CICS and MQ over the years.

• Worked with CICS/Mainframe operators to ensure as close to 100% availability of production

CICS and MQ services as possible.

• Assisted application programmers with their COBOL debugging requirement using CA/Intertest.

• Streamlined the environment to be able to support over 100 CICS regions with only 3 resources.

• Wrote and edited documents to keep staff informed on policies and procedures.

• Assisted in creating SOP for junior and non-mainframe resources so they can support mainframe

software.

Protective Services

• Participated in Disaster Recovery drills with the MVS folks to ensure that our CICS and MQ

environment comes up without manual intervention.

• Used ITIL framework for our support model, where possible

• Adhere to SOX (Sarbanes-Oxley) standards on financial t ransactions as required by the

I nformation Security group

• Upgraded servers and software version using SDLC protocol, all while maintaining production

data integrity

Experience

Goldman Sachs, Jersey City, NJ

Vice President, Technology Operations December 1986 – June 2014

• Provided 24x7 technical support of approximately about 100 CICS regions and 15 mainframe MQ

queue managers running on IBM z/OS and related software products, such as TMON for CICS,

MQ Explorer, Omegamon/CICS, MERVA, Intertest, CAFC, DADSPLUS, and BMS/TS.

• Built a support organization using off-shore and on-shore personnel to manage and monitor

distributed MQ on Linux platform, CICS on Mainframe, VM containers under hypervisor (ESX),

Tibco EMS, Tibco RV, SWIFT and other in-house developed utilities.

• Managed batch jobs/streams, restarts, completion reports using job scheduler like IBM Tivoli

Workload Scheduler (TWS)

• Worked with the MVS group to make sure our CICS and MQ environment under Z/OS gets

upgraded as necessary using SMP/E software

• Provided UAT environment to flush out any bugs in the software

• Ran sample test scenarios to ensure the smooth transition in to production

• Installed Secure FTP solution provided as part of the WebSphere MQ FT, reducing lost time

during restart of large file transfer jobs

• Installed, customized MQ Explorer and provided training to the Operations

• Automated the process of error-detecting and alerting potential problems such as excessive CPU

usage or I/O counts, MQ connections, queue depth, etc. using TMON and in-house developed

utilities. This led to increase in performance of the software

• Liaise with Information Security group to ensure that we have proper disaster recovery capability

• Provided Incident/Change/Problem management reports to Managing Director. Also I had to

prepare special reports for Severity 1 issues and explain them in person

• Worked with Service Delivery Manager from the outsourcing firm to make sure the expected SLO

is understood and SLAs are met or exceeded.

• Provided and maintained OFAC list for our Treasury Ops to ensure that we are compliant

K-Mart, North Bergen, NJ

CICS Systems Programmer June 1983 – December 1986

• Maintained CICS environment for the firm

• Took steps to alleviate performance issues with CICS based on the report from TMON

Education

Associate in Applied Science, Computer Science

Bergen Community College, Paramus, NJ

Hardware: IBM z10, 3090, AS/400, SPARC, Dell, HP blade server, EMC Storage

Operating System: z/OS, MVS, VM, Solaris, Linux, AIX, Windows

Software: WebSphere MQ v7, MQMON, MQ Explorer, TMON for MQ, CICS Transaction

Server CICS Web Interface, CICS Transaction Gateway, FEPI, BMS, CAFC, Intertest CICS,

OMEGAMON/CICS/DB2/MVS, TMON for CICS, VSAM, SymDump for CICS, ACF2, TWS 8.6,

DB2/UDB

Programming Languages: COBOL, Shell

Management Tools: MS Project, Excel, PowerPoint, Word, Visio

Networking: TCP/IP, VTAM/SNA

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