Customer Service Sales

Jenna Harline

***** ******** *****, **** *****, CA 92629 C: 949-***-**** • ************@*****.***

SUMMARY OF QUALIFICATIONS

Excellent leadership, communication and presentation skills

Sharp analytical and problem solving skills

Innovative at establishing procedures and protocol

Readily inspires the trust and con dence of clients and associates

EXPERIENCE & EMPLOYMENT

Secretary, Interfaith Council of South Orange County 2010 - Present

Team Leader, Hands of Grace Ministry

A ssistant Director of Interfaith Relations, e Church of Jesus Christ of La er-day Saints

• Head Coordinator for the following annual charitable, interfaith and community events: Crystal Apple Awards, Helping

Hands, Laguna Niguel Stake Giving Tree, Interfaith Prayer Breakfast

Sales Team Manager

Local Value Magazine – Phoenix, AZ 2005 - 2008

• Managed sales team for 2 large distribution areas

• Generated ad space advertising and marketing sales through targeted sales strategy increasing sales and consumer

traffic for clientele

• Provided key pre-production design on all ad space marketing and advertising pieces

Head Customer Care Coordinator, Water Intrusion and Mold Remediation

John Laing Home – Irvine, CA 2003 - 2004

• Managed a team of service representatives for all home warranty work increasing customer satisfaction

• Developed special protocol for water intrusion and mold remediation

• Liaison between homeowners and legal advisors facilitating amicable resolution where extensive home remediation was required

• Coordinated and managed relocation process for homeowners during remediation of residence

• Created and updated matrix showing the progress of all home warranty repairs, speci cally special water and mold

remediation cases

• Responded to and resolved all customer inquiries and complaints regarding new home warranties

Senior Title Examiner

First American Title Lender’s Advantage – Irvine, CA 2001 - 2003

• Cured title documents: researched liens and judgments, obtained land surveys and recorded information, prepared

and executed necessary legal documents and affidavits

• Compiled all relevant information pursuant to the requirements for title insurance

• Received Certi cate of Achievement for exemplary performance in the work place and quality of customer service

Server

Mario’s by the Sea – Dana Point, CA 1996 - 2001

• Served food and beverages to patrons part-time while a ending the University of California, Irvine

Volunteer Representative, Tour Guide and Humanitarian 1995 - 1996

e Church of Jesus Christ of La er-day Saints, Independence, Missouri

• Directed historical tours in e Church of Jesus Christ of La er Day Saints and National Historic Society’s

Visitors’ Centers in Missouri

• Delivered historical presentations to both intimate and sizeable audiences

• Developed strong communication skills and effective leadership abilities

• Worked with community centers, homeless shelters, soup kitchens, adolescent shelters, and rest homes in

the community

Office Manager

e Dyer Company – San Clemente, CA 1992 - 1995

• Oversaw office operations including: hiring of secretaries, ling, recording for title companies, organizing and ordering

office supplies

• Assisted President and CEO including: taking notes at development meetings and brie ng staff on pertinent information

EDUCATION & HONORS

University of California, Irvine

• Bachelor of Arts with a Major in English

• Graduated Cum Laude with Honors

• Received German Book Award for outstanding scholarship in German language studies

• Received the October 2013 Heart and Soul Award for dedication and contribution to the community

HOBBIES & INTERESTS

I enjoy dinner and movies with my husband and travel when time permits. I love playing volleyball and doing cra s with my eight year

old daughter. I nd relaxation in yoga and reading. I am heavily involved in charity work and love the perspective it gives me. I am a fan of

e Walking Dead Television series.

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