Customer Service Project Manager

MICHELLE D. SORENSON

Cell 903-***-**** **** Huckleberry Drive, Fort Worth TX 76137

******************@*****.***

SUMMARY OF QUALIFICATION

• Accomplished executive assistant offering 20 years of administrative experience

reporting to a CEO and other top executives.

• Serve as an effective gatekeeper; prepare well-researched and accurate documents;

manage busy calendars; and efficiently handle daily office tasks.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

• Expertise in calendar management, multi-line phone systems, meeting coordination,

expense reporting, travel arrangements, and budget administration.

Area of Expertise:

Administrative Support Travel Arrangements

Expense Reporting Calendar Management

Customer Service Event Coordination

Project Management Writing & Editing

Issue Resolution

Professional Experience:

Veteran’s Administration July 2014 – Present

Administrator (Executive Office & Audiology Clinic)

Fort Worth, TX

• Process and distribute incoming faxes to approximate clinics and doctors

• Perform filing, and data management of veterans records

• Receive and distribute incoming hearing aids to Audiologist

• Authenticate first time veterans to myHealthevet

• Assist Veterans with changing their primary care providers and clinics

• Assist the Patient Advocate with over flow of complaints

• Answer and direct phone system of 8 lines

Ernst & Young September 2010 – December2014

HR Compliance (Contract Administrator)

Dallas, TX

• Evaluate invoices for accuracy and payment

• Facilitate and/or assist in the procurement planning process, which includes but is not

limited to: developing and reviewing requirements for Statements of Work, determining

the appropriate method of procurement, prepare small solicitation packages to other

contracting agencies for procurement offices available IDIQ(s), BPA or other schedules,

contract administration and closeout

• Integrate procurement management processes; to include but not limited to procurement

planning, solicitation planning, solicitation development and release, source selections,

contract administration, and contract closeout.

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MICHELLE D. SORENSON

Cell 903-***-**** 3821 Huckleberry Drive, Fort Worth TX 76137

******************@*****.***

• Recommend and assist in the development of processes to ensure timely, accurate, and

effective collection, formatting, dissemination and storage.

• Facilitate and assist in execution of Request for Information (RFI(s) to meet Bid

deadlines

• Participate in negotiation proceedings between the Government and prospect contractors

• Provided input for Quality Improvement / Risk Management Team regarding contractor

deliverable performance.

Cardinal Health May 2008- September 2010

Senior Payroll Specialist and Health & Safety Coordinator

Roanoke, TX

• Reviews, analyzes and verifies payroll reports and documents for accuracy; makes

necessary adjustments or corrections through journal entries or other established

procedures.

• Analyzes and responds to complex matters requiring comprehensive knowledge of

payroll policies and procedures; authorizes exceptions to the policy within defined limits.

• Researches and interprets a variety of complex technical information in response to

inquiries.

• Advises, interprets and provides direction to management and staff on university rules

and procedures, Federal, state and local laws and regulations involving payroll.

• Authorizes reviews and/or enters payroll transactions and related data; completes

appropriate forms to adjust wage/salary account funds or to correct/balance a special

situation.

• Researches, analyzes and resolves difficult or advanced technical problems or questions

presented by co-workers, faculty, staff, students, and/or outside agency representatives

• Coordinates schedules and conducts training sessions for departmental payroll

representatives to explain and/or update information regarding payroll policies and

procedures, state and federal regulations and laws; tracks progress of specialized work

projects or department functions.

• Responds verbally or in writing to inquiries, complaints or problems and makes necessary

adjustments of a non-routine nature.

• Coordinates and interacts with federal and state agencies on specialized issues pertaining

to employee compensation and deductions.

• Initiates payroll processing quality assurance reviews; identifies training issues and/or

problem prone processes to ensure optimal efficiency and error-free operations.

• Coordinates schedules and conducts training sessions for departmental payroll

representatives to explain and/or update information regarding payroll policies and

procedures, state and federal regulations and laws; tracks progress of specialized work

projects or department functions.

• Responds verbally or in writing to inquiries, complaints or problems and makes necessary

adjustments of a non-routine nature.

• Coordinates and interacts with federal and state agencies on specialized issues pertaining

to employee compensation and deductions.

• Initiates payroll processing quality assurance reviews; identifies training issues and/or

problem prone processes to ensure optimal efficiency and error-free operations.

• Interpreted state and federal regulations and directives.

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MICHELLE D. SORENSON

Cell 903-***-**** 3821 Huckleberry Drive, Fort Worth TX 76137

******************@*****.***

• Implemented company safety and health policies and procedures.

• Provided safety oversight to asset PSM program.

• Coordinated with monthly asset and work group safety meetings.

• Developed, coordinated, and conducted safety and health training.

• Provided support during asset HS and PSM audits.

Cardinal Health January 2007- May 2008

Executive Assistant

San Diego, CA

• Provided executive-level administrative support to the Vice President of the Technical

Call Center and his twelve direct reports

• Plan and coordinated corporate luncheons, and developed presentations for related on-site and

off-site meetings

• Organized and planned special events, travel arrangements, corporate agendas and itineraries

• Managed capital purchases, direct vendor relations, generated and maintained equipment

tracking records

• Perform filing, data management, drafting and editing short office memos

• Trained all new clerical employees on new policies and SOPs

General Dynamics

Logistic Supply Specialist October 2005 – December 2006

Marine Corps Base Camp Pendleton, CA

• Organizes and maintains hard copy and electronic documentation supporting order

fulfillment, distribution means, pricing, and contractual obligations,

• Codes, and prepares proper paperwork for billing and authorization of a variety of

invoices per defined processes,

• Initiates overcharge/undercharge freight bill claims with carriers and tracks reconciliation

of the same per regulatory standards,

• Re-routes freight as needed to meet demands and minimize costs

• Ensures accuracy of physical inventory order sequence by entering inter-company

purchase orders and inter-company transfers into the system following defined processes,

• Verifies accuracy of physical inventory when needed,

• Coordinate with operating department to manage inventory levels at multiple plant

locations

• Support the development, implementation, and execution of the Structured Management

Process for Supply Chain critical process.

• Verifies inventory locations and availability for shipment against requirements specified

in purchase orders;

• Reviews inventory position daily and weekly against outstanding orders

United States Marine Corps

Human Resource Manager March 1995 - October 2005

San Diego, CA

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MICHELLE D. SORENSON

Cell 903-***-**** 3821 Huckleberry Drive, Fort Worth TX 76137

******************@*****.***

Responsible for all HR functions, including: Strategic planning, organizational

•

development, staffing, training, benefits administration, Employee Relations,

Management Development, Promotion, and Performance Management

• Advise leadership team on all HR issues

• Reduced late payroll transactions by 90%

• Lead an HR department of 10 personnel in supporting 1,200 Marines and Sailors

• Maintained an HRIS database: tracking incoming and outgoing Marines and all pertinent

personnel records

• Revised Finance Standard Operating Procedures to streamline pay inquires, reducing

dramatic payroll conflicts by 90%

• Wrote, designed and produced Standard Operating Procedures of Human Resources

functions streamlining efficiency

• Handled accounting (through balance sheet/financial statement, AP/AR), human

resources (evaluating, record keeping, payroll), and management-employee

liaison/company-customer relations

Programs Experience in:

® Microsoft Word ® Microsoft Excel ® Microsoft Power-point

® Microsoft Access ® Microsoft Office Outlook ® Supply Management System

® Extensive Data Analyst ® Adobe Acrobat ® Office 97, & 2000,

® SAP ® SharePoint ® Q-Port

® S400 ® Plus Injury System ® Kronos

® Fax Right ® Copiers & Scanners ® PeopleSoft

® Pitney Bowes Postage Machine ® Plus Injury System

® Taleo ® Finance Operating Standard Procedures (FSP)

® Customer Relations Management Database (CRM)

Education:

Columbia Southern University, Orange, AL Anticipated Graduation Date 12/15

Master of Business Administration Degree in Human Resource Management

Columbia Southern University, Orange, AL Graduation Date 9/14

Bachelor of Science Degree in Human Resource Management

National University, Salem, VA Graduated 4/94

Associate Degree in Computer Programming, Minor Accounting Degree

Tarrant County Community College, Hurst TX Completion 12/13

Project Manager Certificate

Military Schools Completion available upon request

References Provided Upon Request

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