Customer Service Manager
Resume:
CONFIDENTIAL RESUME OF HOWARD BICOW
***** ******* ******* **. ******, TX 77373
*****@*******.***
832-***-**** (c)
832-***-**** (h)
SUMMARY
Howard is a seasoned professional with 20 years experience and a significant record of accomplishments in helping companies
achieve and sustain a competitive advantage. Energetic leader known for the ability to create successful outcomes in complex
situations. Diverse industry and functional experience, with a tenacious commitment to profitability and operational excellence with the
ability to focus and align organizations.
Howard has held Leadership positions in Facilities Management, Operations, and Engineering. Product line experience spans Oil and
Gas (FMC Technologies), Plastics (Gunze Plastics, Captive Plastics), Automotive and Chemical (Johnson Matthey, Exide Battery,
Foamex International), Material Handling (LongReach, Prestolifts), Food (Kerry Ingredients)– all of which demand uncompromised
quality. Having achieved a thorough understanding of Lean processes and implementation, Howard is able to quickly assess an
organization’s strengths and weaknesses and cull the non-value added elements. Howard developed his deep operating experience
through years of hands-on training and implementation of continuous improvement processes modeled after the Toyota Production
System.
Howard’s Leadership strengths are exemplified in Transition Management, Behavior Based Change, Lean Manufacturing, Design for
Manufacturing and Assembly, Quality Systems, Supply Chain Optimization, Team Building/Alignment, and Cost/Budget Management.
He has successfully deployed re-engineering and continuous improvement methodologies in both business system and production
process transformations.
SPECIALTIES
Customer Relationship Management Lean Transformations Program & Project Management
Plant Operations Facility Management Cultural Change
Strategy Deployment P&L Responsibility Team building
Root-cause analysis Project Management Continuous improvement champion
EXPERIENCE
4/06 – Present FMC Technologies – Houston, TX
Facilities and Maintenance Manager
Area of responsibility includes: Building automation, Life Safety systems, Security, Manufacturing equipment (CNC) and
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building maintenance, food services, copy center services, and space management for 7 Houston office and manufacturing
locations totaling over 75 acres of property.
Key member of the design and construction team for FMC’s new 173 acre campus at Generation Park that will exceed 3
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million sq/ft of office and manufacturing space.
MEP and construction subject matter expert
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Strong working knowledge of machine tool operation, structural welding, inlay welding, fabrication, electrical, electronic,
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mechanical, HVAC, boilers and chillers, Oil/lubrication, and high-pressure testing equipment.
Team building skills in a mixed-skills organizational unit including, Safety, Quality, Environmental, Manufacturing Operations
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P&L responsibility for 23 MM budget
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Well versed in OSHA, NEC, and NFPA codes and regulations
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Reduced critical equipment downtime to less than 1%
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Maintained a zero lost time record for department over 3 years
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Manage 4 direct and 21 indirect reports
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Ongoing involvement on continuous improvement of all departmental process that directly results in improved deliveries to
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customers
Provide project management experience in scheduling and budgeting
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2/04 – 4/06 Gunze Plastics and Engineering Corporation of America – Olathe, KS
Plant Manager
Total P&L responsibility
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Manage sales, customer service, manufacturing, maintenance, purchasing, quality, HR, R&D, & shipping/receiving functions
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encompassing 75 employees
Implemented operating policies and programs that foster a strong team environment
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Reduced 5-month backlog to an on-time delivery status, in a 10 month time period
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Implemented Lean Manufacturing concepts (Cellular manufacturing, continuous improvement, Kaizen, Kanban, TPM, 5S,
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SPC), resulting in total downtime reduction of 80% and a yield improvement of 22%
Implemented controls and procedures to mistake proof the process
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Facilitator for ISO 9000 & 14000 certification
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12/01 – 2/04 Kerry Inc. – New Century, KS
Facility Manager
Instituted and managed the Preventive Maintenance Programs on all production related equipment as well as all plant support
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equipment
Reduced machinery related downtime an average of 20%
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SPC implementation
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Driving force behind root-cause analysis implementation throughout facility
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Introduced lean manufacturing concepts to the organization
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Responsible for facility related capital engineering projects
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Refrigeration, HVAC, production equipment, building and grounds
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Knowledgeable in GMP, HACCP, AIB, FDA, USDA, CIP, SOP, TPM, SPC, OSHA, EPA, food safety, and NFPA codes and
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regulations
6/99 – 12/01 Presto Lifts, Division of Long Reach Holdings – Pawtucket, RI
Plant Manager
Development and management of manufacturing systems utilizing Lean Manufacturing, Kaizen, TPM, and other continuous
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improvement concepts while maintaining an ISO 9001 rating in a union environment
Managed CNC Machine shop, Weld shop, Assembly and Plate Burning, Procurement, Engineering, and Maintenance
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Direct financial responsibility all for assigned areas
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Implemented Master Schedule to significantly increase On-time delivery performance and reduce overdue backlog
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Responsible for managing all manufacturing activities through department managers and supervisors
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Long Reach Inc., Division of Long Reach Holdings – Houston, TX
Plant Manager
Responsible for Maintenance, Production, Scheduling, Purchasing, and Continuous Improvement departments.
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Managed CNC Machine shop, Weld shop, Assembly and Plate Burning, Procurement, Engineering, and Maintenance
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Responsible for environmental, health and safety issues.
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Responsible for all permitting for the City of Houston.
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Environmental Health and Safety compliance.
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Directly responsibility for 140 direct and indirect production department personnel.
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Increased product output by lean manufacturing techniques.
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5/97 – 6/99 Plant Engineer – Captive Plastics
Piscataway, NJ Product line, plastic bottles
EDUCATION
A.A.S. Electronics / Process Instrumentation – Delaware Technical and Community College, Stanton, DE
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