Customer Service Sales
Resume:
Scott Andrew Fleeman
Lenoir, NC 28645
*************@*****.***
Personal Summary
Intelligent and hardworking IT Generalist. Quick to pick up on any subject matter. Extensive knowledge
of computers (Software, Hardware and Networking). 8 + years’ experience in customer service.
Education
Associates Degree in Programming
Caldwell Community College and Technical Institute August 2012 - May2014
IEEE Xtreme 7.0 Competition
IEEEXtreme is a global challenge in which teams of IEEE Student members, supported by an IEEE
Student Branch, advised and proctored by an IEEE member, compete in a 24-hour time span against
each other to solve a set of programming problems.
Placed 907 out of 1838 schools
Courses
Advanced JAVA Programming
Advanced JAVA concepts
Developed a mobile conversion app using Android Studio. The app was created for unit conversion
between metric and American measurements, temperature, and data types.
Advanced C# Programming
Advanced C# concepts
Using Visual Studios created a multi-tier business model program that linked to a database allowing for
entry and editing of data based on the user’s authorization. The program was only accessible to the faux
business within the project and was made to use a first in first out system.
Linux/Unix Admin I
VMWare, system imaging
JAVA Programming
Java Programming, Oracle
Created a program that tracked commissions for sales associates on a scale by entering in the daily
totals for each employee’s sales.
C# Programming
Object oriented C# concepts with Visual Studios
Using Visual Studios created a multi-tier business model program that handled user information, billing
and inventory control with several levels of secured access. The program was created for easy updating
of payments, payment methods and user tracking.
Linux/UNIX Single User
Shell scripts, emacs
Created a shell script that could open files and reorganize them in subfolders based on information
within the files.
Visual BASIC Programming
Object oriented VisualBasic with Visual Studios
Created a VB UI in Visual Studios that allowed the user to add and edit customer and product
information from a document. Certain aspects of the document such as personal user information could
be changed from a personal account for private users while the other information was only accessible
for authorized users.
Intro to Prog & Logic
Http/PHP
Database Concepts
Excel, Sql, MySQL
Used Excel and MySQL to create a website for astronomy linking to an Xampplite server. The website
pulled stellar information from an sql database in third normal form which was searchable using user
defined criteria from a php based UI.
Associate of Arts Degree
Caldwell Community College and Technical Institute
Key Skills
Systems: Windows 95, Windows 98, Windows XP, Windows Vista, Windows 7, Windows 8, Ubuntu,
Ubuntu Server, CentOS
Languages: HTTP/PHP, Java, Visual Basic, C#
Databases: SQL, Oracle
Software: Microsoft Office, MySQL, Oracle Box, VmWare
Related Experience
Lab Assistant August 2010 – May 2011
Appalachian State University Boone, NC
• Worked in the Archaeology lab as part of work study program.
• Responsible for database entry of zooarchaeological specimen.
• Worked with Excel and Statcrunch
• Reworked current databases to update or correct mistakes in the records.
• Installed vmware for student use.
• Co-authored article in South Eastern Archaeology concerning ceramic archaeology in the
southeast.
Other Employment Experience
Installer July 2012 –August 2012
Cub Creek Countertop Wilkesboro, NC
• Crafted marble, solid surface and wood counter tops.
• Performed installs under contract for Lowe’s.
Customer Service Representative March 2012- July 2012
Lowe’s Home Improvement Wilkesboro, NC
• Worked in the call center as an intermediary between store and customers
• handled sales and shipping
• Tech support for customers using the website
Security Officer August 2004 – May 2009
Griffith Security Inc. Hickory, NC
• Worked as a licensed Security Officer intermittently depending on availability of contracts.
• Provided a safe work place for contracted businesses.
• Provided minor technical repair to the boiler at Bernhardt Industries.
• Provided daily reports of all incidents or broken equipment.
Honors
Engaged Leader Award from the Society of Leadership and Success. 2014
Caldwell Community College & Technical Institute
HOBY 2002
State Leadership Seminar
Legislator’s School 2002
Youth Leadership Camp
I have a Dream Scholar 1998
Caldwell Community College & Technical Institute
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