Customer Service Sales

Noritza Perito

* ****** ****

West Nyack, NY ****4

*************@***.***

Cell: 201-***-****

Accomplished, personable, take charge individual possessing excellent

organizational skills. Background in: Executive Management, Personal

Assistant/ Event Planning/Human Resource/Project Management. Strong

verbal and written communication skills. Customer/Client relationship

builder both domestically and internationally with extensive customer

service background. Able to effectively work in a professional environment

to achieve strong and efficient productivity.

Work Experience Be A Hero-Hire A Hero Chief Operations Officer

New York January 2009 – September 2013

Right hand to CEO. Responsible for managing the day-to-day activities of

the corporation and for seamless operations management

Monitoring the daily operations of the company and reporting to the

CEO, through Microsoft Excel spreadsheets, PowerPoint presentations,

emails and correspondence.

Responsible for ensuring that business operations are efficient and

effective and that proper management of resources, distribution of goods

and services to customers, expediently and efficiently

Plan by prioritizing customer, employee and organizational requirements

offering excellent customer service representation

Maintaining and monitoring staffing and or recruiting, Create client and

candidate relationships in order to effectively make placements

Event planning, budget, hotel accommodations, travel, marketing,

outreach, sales, scheduling and all efforts to ensure successful outcome

Performing social media and marketing activities on a daily basis, building

brand and promoting organization

Work closely and created relationships with government officials, military

officials, on local and national level

Traveled to promote and market events and business services

Richloom Fabrics Customer Care Specialist

New York 2007- 2009

Effectively created strong relationships with our top 30 major accounts

resulting in long-term customer loyalty to business

Provided feedback to the company regarding service failures or customer

concerns

Provided feedback to Operations team to ensure all customers have

accurate and timely information on order status and/or changes

Worked closely with President of Sales, Operations manager, Sales Staff

and Design Team on a daily basis making sure customers’ needs were met

Worked closely with Credit Manager to ensure credit issues are delicately

resolved between factor and customers with less than perfect credit.

Worked continually towards self-development to stay current on

customer service, sales and supervisory procedures & practices

Monitored programs and procedures to ensure on-time delivery and

customer satisfaction. Maintained in-depth working knowledge of

company’s systems and processes

Demonstrated ability to lead people and get results through positive

reinforcement

Assisted a team of 8 Customer Service Reps in troubleshooting orders

that require special handling

Responded to customer inquiries and problem solving in a professional

and effective fashion

Acted as a resource in resolving customer issues brought to the

Department by utilizing excellent company process knowledge and strong

skills in negotiating and selling

Strong commitment to company values

Organized and managed multiple priorities

Richloom Fabrics Import Logistics Manager

New York 2005-2007

Worked closely with Sales Team to ensure accurate up to the minute

status of shipments.

Worked closely with manufacturing, marketing, and purchasing to create

timely, cost-effective import/export supply chains.

Responsible for handling the technical details of international

transportation multiple modes, complex documentation, and varying

customs regulations, developing distribution strategies, and building

relationships with logistics intermediaries.

Served as a troubleshooter, dealing with problems inherent in moving

freight long distances and holding inventory in multiple U.S. locations

Richloom Fabrics Converter

New York September 2000-2005

Right hand to Senior V.P. of converting

Heavy communication with domestic and international mills on a day to

day basis followed up on orders and delivery.

Assisted in quality control and shade detailing

Responsible for processing dye lot orders and follow up with mills

Inventory control

Westwood Incorporated Vice President of Converting

New York 1998-2000

Worked closely with CEO on delicate decision making, late deliveries,

color issues, greige goods and quality control

Daily communication with Agents/Sales representatives, which included

getting updates for timely deliveries on production, strike offs and

samples

Worked with U.S. Customs brokers and overseas agents

Close communication with Traffic and logistic companies

Dealt with our domestic and overseas mills, brokers and freight

companies in regards to all shipments domestically and off shore.

Extensive management of sales force – constantly on top of daily dealings

to facilitate deliveries and samples to customers

Made sure sales team had all new header fabric types

Inventory control

Assisted stylists in the decision making for the new season’s line and

coloring

Close communication with customers

Westwood Incorporated Assistant Converter

New York 1990-1998

Right hand to Vice President of Converting

Heavy communication with domestic mills on a daily basis, following up

on orders and delivery

Handled billing, sending claim forms, charge backs and debit memos

Responsible for charging back mills for damaged finished and greige

goods

Worked with shipping department and inventory control

Responsible for processing dye orders and follow up delivery with mills

Set up hand and finish standard reference files with mills to ensure

duplication

Westwood Incorporated Assistant Office Manager

New York September 1985-1990

Administered secretarial duties for Chairman of the Board and Sales Mgr.

General Office duties

Relief receptionist

Responsible for working closely with factors for customer credit

approvals

Handled payroll and general ledger

Responsible for banking for Office executives

Responsible for salesmen’s’ commissions statements

Customer service

Sample department inventory

Worked as relief person for all departments while staff was on vacation

Accomplishments - Consistently exceeding corporate objectives at every level

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