Customer Service Administrative Assistant
Resume:
Paris, TX *****
************@*******.***
Eleanor Greer
OBJECTIVE Customer Service, Call Center, Training
•
PROFILE Dedicated, service-focused professional seeking position that will utilize strong
customer service skills.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Demonstrated ability to handle multiple competing tasks with ease and enthusiasm.
• Outgoing and confident personality during interacting with customers and all
management.
• Proficient in Microsoft Office .
EXPERIENCE GUEST SERVICES
Ronald McDonald House of Dallas
02/2010-09/2014
Communicated eligibility criteria to families and hospital social workers. Scheduled/ assigned
rooms for families. Maintained working relationship between families, hospital social workers
and Medicaid workers. Handled family’s complaints through tactful reasoning and decision
making.
Accomplishments:
• Assumed responsibility for generating monthly statistic.
• Increased profitability by maintaining a 90% occupancy rate monthly.
• Managed house operations working close with housekeeping and maintenance.
• Coached developed volunteers to maximize their performance potential.
• Developed an express check procedure.
OPERATIONS MANAGER, TRAINER
Bank of America
Coordinated day to day activity by managing staff, preparing work schedules and assigning
duties. Determined staffing requirements and interviewed, hired and trained new employees.
Accomplishments:
• Collaborated with SR management to reach production goal.
• Identified opportunities to drive process improvement.
EDUCATION:
• Eastfield College, Mesquite, TX
Medical Administrative Assistant Certificate
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