Customer Service Sales
Resume:
BILLY WING
*** ******** **., *** *****, CA *****
310-***-**** (HOME), 310-***-**** (CELL)
********@*******.***
OBJECTIVE
To seek position in the automotive industry based on prior work experience
and
leadership skills
EDUCATION
University of Southern California, Los Angeles, CA
Business Administration major with an emphasis in Marketing
Bachelor of Science Degree
San Pedro High School, San Pedro, CA
High School Diploma
EMPLOYMENT HISTORY
Toyota Motor Sales, USA, Torrance, CA
11/2008 - Present
Customer Service Representative
. Answering phones promoting Toyota products and
services
. Researching and resolving customer issues ensuring
complete satisfaction
. Processing warranty by Toyota dealers for parts and
services
. Helped train and mentor new Customer Service employees
. Served as department liaison for Toyota executives
American Express Travel /Pinnacle Travel, Los Angeles, CA
11/2007 - 11/2008
Travel Counselor (Call Center)
. Receive inquiries from cardholders for air, hotel and car rental
reservations
. Respond to inquiries via telephone and/or e-mail
. Follow-up with vendors regarding cardholder special requests
. Achieving high scores in monthly call evaluations from supervisors
. Top revenue producer for monthly sales
Los Angeles Clippers, Los Angeles, CA
08/2006 - 07/2007
Inside Sales Executive
. Marketed and sold over $200,000.00 in season tickets,
luxury suites and group sales
. Resolved customer service issues
. Assisted with special client orders
. Marketed sport products to new and existing customers,
increasing customer base 60%
. Achieving "Top 5 Sales" for monthly sales in market
segments
. Coordinated over 15 special events for over 1,000
season ticket holders
Giscal Limited, USA, Los Angeles, CA
05/1996 - 08/2006
Export Coordinator/Accountant
. Marketed and promoted fresh fruit exports to Japan, China and
Philippines
. Resolved customer service issues and complaints via phone and e-
. Oversaw 30 high level accounts generating over 100 million in fruit
sales
. Managed transportation logistics for over 15 varieties of fruit
products
. Provided accounting duties in the form of payroll and
accounts receivables and payables
Continental Airlines, Los Angeles, CA
07/1989 - 05/1996
Reservations Sales Representative (Call Center)
. Answered incoming phone calls (approx 80 to 120 per day)
. Made reservations and sold airline tickets over the telephone
producing
over $200,000.00 in yearly sales
. Helped customers with airline issues and requests
. Assist and troubleshoot internally for over 350
employees at airline help desk
. Selected "Salesperson of the Month" three different
times as top revenue
producer in airline sales and excellent customer
service skills
Professional Development Training
MS Word, Excel, PowerPoint, Outlook, Sales and Customer Service, Sonic
airline computer system, Arctics sports computer system, Toyota Customer
Connection automotive computer system.
Skills
Computer: PC, Mac, Microsoft Office, and Internet
Languages: Chinese, Spanish, Japanese
Professional and Civic Organizations
USC Marshall School of Business Alumni
USC Asian Pacific Alumni Association
Japanese American Optimist Club (JAO) (Vice President of Membership)
Asian Professional Exchange (APEX) (Chair of Professional Development)
Na Mamo, Young Hawaiians of Southern California (Secretary)
Go For Broke Foundation (Volunteer Director)
Cherry Blossom Japanese Festival (Volunteer Director)
Project By Project (PBP)
National Association of Asian American Professionals (NAAAP)
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