Human Resource Manager

DANIEL STEWART

210-***-**** ***************@***.***

HUMAN RESOURCES MANAGEMENT

Experienced human resources professional with proven success in leading teams and managing people to

develop organizational initiatives. A background in analyzing human capital and operational needs along

with a track record of monitoring and retaining key team members that has led to a history of growth in a

variety of settings. Seeking to utilize expertise in a key role with a respected organization that values

leadership, creativity, and results.

C ORE HUMAN RESOURCE COMPETENCIES

Oversee employee relations, add additional associates, and ensure terminations are delivered

consistently.

Provide assistance on benefits and compensation issues.

Manage recruiting, hiring, training, counseling, and seeking ways to improve morale and retention

through direct relationships with employees and staff.

Train, manage, and mentor new staff adhering to corporate standards, policies and procedures,

implementing reward and recognition programs to multiple locations.

Operate a diverse labor force, creating a culture that earns associates’ confidence and trust.

Conduct round table meetings with key internal and external decision makers to determine staff and

human capital needs to fit the needs of the business.

PROFESSIONAL EXPERIENCE

NORDSTROM, SAN ANTONIO, TX/AVENTURA, FL 2005-2013

HUMAN RESOURCE MANAGER (2009 -2013)

Direct, improve, and monitor the talent selection and interviewing process to ensure the store hires

the best candidates.

Partner with store manager and department managers to successfully build strong selling teams that

fulfill staffing, productivity, and selling cost goals.

Support store manager in developing department managers' coaching skills to achieve positive

results.

Lead and manage performance management cycle.

Manage employee issues by mediating conflicts, conducting investigations, and reaching appropriate

resolutions.

Ensure store's compliance with all employment laws.

Develop and execute a business plan to achieve corporate goals.

Manage office and labor expenses.

Conduct new hire orientation and related store training.

Partner with department managers to ensure employee evaluations are completed in an accurate

and timely manner.

Utilize technologies and processes to effectively manage HR operations.

KEY ACCOMPLISHMENTS

Promote coaching and training to ensure the retention of our top performers.

Champion a productive and positive work environment that distinguishes Nordstrom as the

employer of choice.

Teach, coach, and develop a team of top performing HR Assistants.

CUSTOMER SERVICE MANAGER (2006 -2009)

Demonstrated ownership of disciplines and process adoption with technology and innovation that

enhance the customer experience.

Led an interactive team of specialists who drove education efforts and provided coaching to on store

processes.

Initiated business plans with store manager to meet service and sales goals.

DANIEL STEWART, PAGE 2

Managed financial aspects and budgets to drive efficiencies and continuous improvement within the

organization.

Ensured all service experience, cash room, and communications procedures were handled in an

accurate and timely manner as applicable.

KEY ACCOMPLISHMENTS

Recruited, hired, and develop a dynamic and effective team that took initiative for improving the

customer experience.

Developed relationships with both merchandising and store teams to effectively lead and integrate

change that promotes customer-driven initiatives.

Created competitive advantage by identifying issues, resolutions, and future opportunities.

SALES CONSULTANT (2005-2006)

Greeted customers in a timely, professional, and engaging manner.

Provided feedback to customers regarding merchandise style and fit.

Kept abreast of new fashion and product knowledge to serve as an expert for the customer.

Opened new Nordstrom Fashion Rewards accounts to build customer relationships.

Worked as a team player to ensure each customer received the best service possible.

Performed daily department maintenance tasks including stock work, re-merchandising, display,

price markdowns, merchandise transfers, and light cleaning.

KEY ACCOMPLISHMENTS

Set and achieved personal sales goals while supporting the goals of the team.

Built lasting relationships with customers by contacting them to follow up on purchases, suggest

new merchandise, and invite them to upcoming events.

Previous positions include Sales Consultant, Dillard’s, San Antonio, TX, 1995-2004.

E DUCATIO N

GENERAL EDUCATION COURSES, San Antonio College, San Antonio, TX

CORE COURSES IN HUMAN RESOURCES, University of Texas at San Antonio, San Antonio, TX

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