Medical Assistant Quality Assurance
Resume:
SANDRA BROWN
Greensboro, NC
*********@*****.***
REGISTERED MEDICAL ASSISTANT / OFFICE MANAGER
RMA with 20+ years experience as a medical assistant and office manager in fast pace multi physician family medical
clinics. Known for dedication to providing premium patient care. Strong ability to communicate clearly and effectively
with patient and staff. Skills include:
Medical Office Management
Medical Billing & Coding
Medical Records
Management
Medication Refill
Bookkeeping & Filing
Taking Patient Vitals
Blood Draws
Injections
Patient Scheduling
Ancillary Testing
Patient Education
HIPAA & JCAHO Knowledge
EDUCATION
Register Medical Assistant (RMA), 2004Present
Certified in First Aid & CPR, -Present
High School Diploma, EDMONDSON HIGH SCHOOL, Baltimore, Md
PROFESSIONAL EXPERIENCE
FDW Family Care Center Rocky Mount N.C 27804
Certified Medical Assistant/Office Manager, 04/10/201011/15/2014
Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assisted one
provider/owner in ensuring optimal patient care and smooth daily functioning of office.
Key Results:
SANDRA BROWN
3707 Coopers Farm Road
Greensboro, NC
*********@*****.***
Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments,
maintaining medical records, patient processing,and billing) that allowed provider to focus on the health concerns
of her patients.
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures,
injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis,
hematology, urinalysis)
Ensured the cleanliness, sanitation and maintenance of facility, exam rooms and equipment.
Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and
OSHA regulations; improved patient care/satisfaction.
Reacted calmly and effectively in emergency situations, and added the personal, caring touch
Helped start up new Facility. Office duties included but not limited(e.g., Hiring, Supervising, Implementing duties to
continue patient flow)
Ordering clinical and office supplies
Assisted in home visit
Oakwood Medical Center Rocky Mount N.C 27803
Certified Medical Assistant/Assistant Lab Supervisor 02/20/1995-02/15/2010
Served as a member of interdisciplinary healthcare team for a busy family medical practice. Assisted five
MDs as well as PA and FNP team
Key Results:
Ensured responsibility of ordering, stocking and tracking of equipment, medication and immunizations supplies.
Tracking and rotating incoming/ outgoing of sample medication Clinical duties (e.g., answering phones, scheduling
appointments, maintaining medical records, patient processing, billing that allowed doctors and nursing staff to
focus on the health concerns of their patients.
Demonstrated proficiency in handling Patient Assistant Program(PAP) ordering and distributing medication in a timely
manner.
Ensured the cleanliness, sterilization and maintenance of all lab, exam rooms and equipment.
Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and
OSHA regulations; improved patient care/satisfaction.
Performed venipunctures, injections, and diagnostic procedures (e.g, EKGS, HCGs, A1c, chemistry analysis and
urinalysis).
Performed vital signs and medical history.
Referred patients to Specialists for further evaluation and treatment of acute or chronic care.
Retrieved lab reports and notified patients via phone or letter of results.
Professional Affiliations
College of American Pathology
American Medical Technology
AHEC
SANDRA BROWN
3707 Coopers Farm Road
Greensboro, NC
*********@*****.***
Childrens Vision Screening
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