Customer Service Office
Resume:
Carolyn Shim
Cincinnati, OH 45231
Email: *******@*****.***
Objective: To obtain a professional or personal growth oriented position where my skills,
education, and experience will be an asset to my employer.
Education: Ivy Bridge College of Tiffin University 2012 Associates Degree
Army Intelligence Training (AIT) 1995 Cert. Electrician/Honor Grad
Clara Barton High School Brooklyn, NY 1986 Regents Diploma/Honor
Society/ Cert. Medical Office
Assistant
Experience:
2000-2010 Windemere Manor St. Louis, MO
Office Mgr./Fill-in Receptionist
Supervised all office functions of the office to include supervising two staff
members. Worked directly under the supervision of the Facility Director. Worked
closely with the billing department. Some Accounts payable/receivable duties.
Filled in for Receptionist.
1998-1999 Sprint St. Louis, MO
Customer Svc Rep/High Toll Specialist
Managed Customer Accounts, In/Outbound Call Center, Sales of products and
services. Upselling. Met all quotas effectively, accurately, and efficiently.
Successfully handled customer complaints.
1995-1998 United States Army United States
Cable Wire Installer/Administrative Specialist
Squad Leader: responsible for the health and welfare of seven line soldiers and
their accountability at all times. Installed telephone wire both in the field and
residential areas. Air lift missions, operator of military vehicles to include heavy
wheel vehicles. Worked directly for the Sargeant Major, Major and Captain in the
Administrative Headquarters Office. Enrolled soldiers in Air Assault School.
Maintained Secret Security Clearance. Administrative duties.
1988-1994 First Federal Saving and Loan New York, NY
Front Desk Receptionist
Answered high volume switchboard with 8 incoming lines and 25 interoffice
extensions. Maintained positive rapport with clients and potential clients. Setting
up and hosting various office functions. Travel scheduling. All functions of office
duties. Due to exceptional writing skills and profound vocabulary, all memos
were written by myself. Maintained a professional appearance. Kept front desk
area clean and professional. Very effective at handling irate customers. Effective
at saving potential stop loss clients.
Skills: Knowledge and operation of various office software, programs and equipment,
knowledge and operation of multi-line switchboard, use of office equipment, proficient in
Microsoft office products, filing, typing, multitasking, organizational skills,
leadership skills, scheduling problem solving, quality customer service skills,
professionalism, inactive secret clearance, team player, hosting and greeting
clients, among many others both personal and professional, setting up office
events and travel scheduling.
Achievements: National Society of Leadership and Success Inducted in 2008, Alpha Sigma Phi,
Honor Graduate Army, National Honor Society Member, HS Regents Honor
Program and Regents Honor Diploma, Cert. Medical Office Assistant, Certified
Electrician and Wire Installer. Cert. Customer Service Representative via GCS
Services, and President of Student Government.
References: Furnished upon request
Contact this candidate