Carolyn Shim

**** * ****** **** ******

Cincinnati, OH 45231

513-***-****

Email: acgz0h@r.postjobfree.com

Objective: To obtain a professional or personal growth oriented position where my skills,

education, and experience will be an asset to my employer.

Education: Ivy Bridge College of Tiffin University 2012 Associates Degree

Army Intelligence Training (AIT) 1995 Cert. Electrician/Honor Grad

Clara Barton High School Brooklyn, NY 1986 Regents Diploma/Honor

Society/ Cert. Medical Office

Assistant

Experience:

2000-2010 Windemere Manor St. Louis, MO

Office Mgr./Fill-in Receptionist

Supervised all office functions of the office to include supervising two staff

members. Worked directly under the supervision of the Facility Director. Worked

closely with the billing department. Some Accounts payable/receivable duties.

Filled in for Receptionist.

1998-1999 Sprint St. Louis, MO

Customer Svc Rep/High Toll Specialist

Managed Customer Accounts, In/Outbound Call Center, Sales of products and

services. Upselling. Met all quotas effectively, accurately, and efficiently.

Successfully handled customer complaints.

1995-1998 United States Army United States

Cable Wire Installer/Administrative Specialist

Squad Leader: responsible for the health and welfare of seven line soldiers and

their accountability at all times. Installed telephone wire both in the field and

residential areas. Air lift missions, operator of military vehicles to include heavy

wheel vehicles. Worked directly for the Sargeant Major, Major and Captain in the

Administrative Headquarters Office. Enrolled soldiers in Air Assault School.

Maintained Secret Security Clearance. Administrative duties.

1988-1994 First Federal Saving and Loan New York, NY

Front Desk Receptionist

Answered high volume switchboard with 8 incoming lines and 25 interoffice

extensions. Maintained positive rapport with clients and potential clients. Setting

up and hosting various office functions. Travel scheduling. All functions of office

duties. Due to exceptional writing skills and profound vocabulary, all memos

were written by myself. Maintained a professional appearance. Kept front desk

area clean and professional. Very effective at handling irate customers. Effective

at saving potential stop loss clients.

Skills: Knowledge and operation of various office software, programs and equipment,

knowledge and operation of multi-line switchboard, use of office equipment, proficient in

Microsoft office products, filing, typing, multitasking, organizational skills,

leadership skills, scheduling problem solving, quality customer service skills,

professionalism, inactive secret clearance, team player, hosting and greeting

clients, among many others both personal and professional, setting up office

events and travel scheduling.

Achievements: National Society of Leadership and Success Inducted in 2008, Alpha Sigma Phi,

Honor Graduate Army, National Honor Society Member, HS Regents Honor

Program and Regents Honor Diploma, Cert. Medical Office Assistant, Certified

Electrician and Wire Installer. Cert. Customer Service Representative via GCS

Services, and President of Student Government.

References: Furnished upon request

Contact this candidate