Licensed CAM Mgr and Licensed Real Estate Salesperson
Resume:
RESUME
KATHLEEN A. HOUCHINS
CITRA, FL. 32547
SKILLS:
• Highly organized
• Excellent writing skills
• Strong leadership ability
• Can work independently
• Excellent oral communications
• Enjoys fast paced environment
• Positive energy/Great motivator
• Engaging presenter to large crowds
• Competent, reliable and trustworthy
• Effective and successful event planner
• Works in “team” environment very well
• Great marketing and public relations skills
• Competent in PowerPoint, Excel and Word
• Effective financial reporting including justifications
• Ability to prepare reasonable and responsible budget
• Development of 5 year strategic plan for future growth
• Excellent ability to work with outside contractors/vendors
CORNERSTONE PROPERTY SOLUTIONS OF NCF, LLC
3700 NW 91st St – Suite A100
Gainesville, Fl. 32606
POSITION: COA & HOA Portfolio Manager – October, 2013 to present
RESPONSIBILITIES: Manager of a 13 property portfolio (1,193 doors – properties ranging from 30 to 265 doors). This includes budget preparation, A/P, A/R and collections, providing notices for and attending meetings and site visits to assure all vendors doing their job. Also correspond with owners as to their accounts, any ARC or CCR issues that are presented and assist the Board of Directors in financial considerations. Have prepared short and long term maintenance plans for each Association and evaluated their reserve studies and insurance appraisals where applicable. Also prepared Rules and Regulation books for several properties and set up scopes of work for RFP’s on future painting and landscaping projects. Made sure all Associations have complied with FS 718 or 720 and filed all State Reports.
RESORTQUEST RENTAL VACATIONS BY WYNDHAM
790 Santa Rosa Blvd.
Ft. Walton Beach, Fl. 32548
POSITION: Homeowner Association Manager – February 2012 to September, 2013
RESPONSIBILITIES: Oversee daily operations of 2 separate condominium properties comprised of 157 units in total. Supervise maintenance staff, review work performed by outside contractors and maintain conditions of the property according to specific goals outlined in the SOP. Develop the annual budget and work within the budget constraints. Develop and update the 5 year plan for property improvements and coordinate any replacement of equipment from the reserve budget. Maintain communication with all owners via individual communication and the HOA website. Send out quarterly newsletters. Attend and take minutes of all meeting. Assist the Board of Directors with any tasks assigned via the Directors.
THE BREAKERS OF FT. WALTON BEACH CONDOMINIUMS, INC.
381 Santa Rosa Blvd.
Ft. Walton Beach, FL. 32548
POSTION: General Manager – August, 2000 to March, 2011
RESPONSIBILITIES: Oversee daily operations of 184 condominium Resort units encompassing property conditions as well as the in-house rental program and in-house real estate operation. Supervision of 45 employees including the Rental Manager, Real Estate Operations, Snack Shack Operations, Front Desk Operations, Executive Housekeeper, Maintenance Supervisor, Marketing and Promotions Coordinator and on-staff Accountant. Oversee work done by contractors for rehab projects. Responsible for negotiation of settlements for insurance payments due to Hurricane and other disasters causing damage to the property. Prepare annual budget(s) and attended Board of Directors meetings. Liaison between storefront proprietors and Board of Directors. Negotiated leases with storefront business owners. Editor of quarterly newsletter to all owners. Successfully operated all phases of the operation to a positive cash flow with year end profits in tough economic conditions. Set up the reserves accounts to adequately cover future expenses which ultimately reduced the need for special assessments to owners for large maintenance projects. Executed a highly successful marketing program increasing rental occupancy and actually received national television coverage at no cost to the company on 3 different Wheel of Fortune programs. Did weekly broadcasts with several radio stations in Missouri, Tennessee and Georgia. Highly visible within the community to build local customer awareness and to strengthen property image.
RESORT QUEST – formerly ABBOTT RESORTS, INC.
35000 Emerald Coast Highway
Destin, FL. 32541-4701
Personnel: 850-***-****
PROPERTY:
Okaloosa Island Offsites
1333 Miracle Strip Parkway
Ft. Walton Beach, Florida 32548
POSITION: General Manager and Association Manager December, 1999 – August, 2000
RESPONSIBILITIES: Opened up new offsite branch operation on Okaloosa Island. Supervision of all managers including (2) Rental Managers, Guest Services Manager, Exec. Housekeeper and Chief of Maintenance. Oversee daily operations of 600+ offsite rental units plus office operations. Review of budget and financial statements monthly. Association Manager for 2 other properties on Okaloosa Island, A/P and A/R for both Associations a well as budget preparations. Oversee contracted work. Prepare monthly financial statements. Attend Board meetings and take minutes. Editor of quarterly newsletter to all of the Condominium Associations.
RESORT QUEST – formerly ABBOTT RESORTS, INC.
PROPERTY:
High Pointe Resort
10254 E. Co. Highway 30A
Panama City Beach, FL. 32413
April, 1999 – December, 1999
POSITION: General Manager and Association Manager (109) Units
RESPONSIBILITIES: Supervision of all personnel at resort including Pavilion owned by company that was operated as a Bar & Grill. Oversee daily operations. Review of budget and financial statements monthly. Work with Board of Directors for the Association collecting Assoc. dues and income generated by work orders. Attend Board meetings and take the minutes. Execute directives from the Board of Directors. Oversee sub-contracted work. Successfully negotiated a settlement in Small Claims Court on behalf of the Association. Prepared and mail out quarterly newsletter to membership. The company selected me to take on opening up and organizing the Okaloosa Island new off-site operation.
THE BREAKERS OF FT. WALTON BEACH CONDOMINIUMS, INC.
May, 1998 – April 1999
POSITION: Rental Manager (184) Condominium Units
RESPONSIBLITIES: Supervision of front desk staff and housekeeping personnel. Coordinated work orders with maintenance supervisor. Oversee daily operations of rental department, maintain rental statistics, administer rotation for equitable distribution of revenue for rental units and establish and maintain the advertising/marketing plan. Administered and coordinated the annual unit inspections of rental units to maintain Breakers rental standards. Preparation of monthly newsletter for rental owners. I was recruited by Abbott to be the General Manager of a new property located near Panama City Beach.
Computer Skills
Experienced in First Resort Software, RDP (Resort Data Processing), Windows 8, Excel Workbooks, Microsoft Office, Word, Power Point, Quick Books, Real World Accounting System, Resort Date Processing.
Community Involvement
Okaloosa County Tourist Development Council
Chairman of the Council 2010 - 2012
Council Member, 2009 - 2013
Project Review Committee Member 2008 and 2009
Ft. Walton Beach Chamber of Commerce:
Chairman of the Board 2008
Vice-Chair Membership Division (2006)
Vice-Chair of Festivals (2003-2005)
Chairperson for Mardi Gras on the Island (2003, 2004, 2005 and 2010).
Recipient of Member of the Year Award 2003
Distinguished Honor of Life Director awarded 2012
Eglin Air Force Base – Fort Walton Beach, Fl. – Lifetime Ambassador Designation 2009
Other Board service- Chair on the Board of Directors for Community Solutions (homelessness within the county) via Ft. Walton Beach Chamber of Commerce and a Director on the Board for the White Wilson Medical Community Foundation
Previously served on the Tourism Panel for the EDC in 2008 at the request of Senator Don Gaetz. Served on the Committee for Affordable Housing through the EDC (Economc Development Council) in 2005 and 2006.
American Business Women’s Association
President- 2011-2012
Chairman – Business Associate of the Year 2010
Recipient of Business Assoc. of the Year 2008
PAC (Panhandle Area Council – ABWA)
Secretary 2009 and 2010 - President 2011 - 2012
Licenses
Real Estate Sales License (SL3185410)
CAM License (CAM21394)
Updated December, 2014
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