Customer Service Manager
Resume:
Head of Human Resource Department,
Manila,The Philippines.
Dear Sr/Mam,
In response to your advertisment for the recruitment of Customer Services
Executives ( Vietnamese Speaking ), I would respectfully herewith tender my
application for post advertised.
My personal particulars, qualification and working experience are outlined in my
Curriculum Viate which is enclosed for your persual.
I am hardworking, totally trustworthy, dedicated and possess a refined character.
As a front line officer, I would readily take initiatives to provide good customer
service to guests and clients who I believe are from all parts of the world. I would
be prepared to be thoughtful, patient and to take note of particular requests posted
to me. Given my experience acquited in my work and in recognition to the
expected training from your Department, I am fully confident that I would be able
to delivera high standard of cuctomer service expected from international clients.I
also believe in team work, plaining and feedback to my seniorofficers.
I like to meet new challenges.Undoubledly, working at your esteemed company
will wider my horizon and learn more experience for developing my career. It will
also fastion a new life for mine.
In closing, I would politely state that I am proactive in thought and action.
Adopting an attitude in always treating all my clients as VVIPs, I am determined to
achieve the company objectives. I sincerely hope that my application will meet
most of your requirement. I would look forward to receiving your kind and
favourable consideration.
Yours faithfully
Nguyen Ngoc Thuy Nhi( Ms
CURRICULUM VITAE
PERSIONAL DETAILS
• Full name : Nguyen Ngoc Thuy Nhi
• Date of birth : 29 June 1989
• Address : 91/21 Pham Van Hai street, Ward 3, Tan Binh District, Ho
Chi Minh City, Viet Nam.
• Tel : +84-937-***-***
• Email : ***************@*****.***
• Marital status : Single
• Sex : Female
• Skype : nguyenngocthuynhi
EDUCATION
• 2010 – present : University Industrial Of Ho Chi Minh City
• 2007-2009 : Saigontourism Hospitality College
• Languages abilities : Vietnamese : very fluent in writen and verbal.
English : fluent in writen and verbal.
Mandarin : able to communicate.
CAREER OBJECTIVE
• Getting more practical knowledge and experience.
• Applying all of major in hotel & restaurant, and hospitality industry
WORK EXPERIENCE
May 2014- present : Saigon Sky Garden Ho Chi Minh, Viet Nam
• Address : 20 Le Thanh Ton Street, Ben Nghe ward, district 1,Ho Chi Minh
city,Viet Nam.
• Tel :08 38220002
• Position: Receptionist _ Customer Services.
March 2012- April 2014 : New world Saigon Hotel, Viet Nam.
• Address : 76 Le Lai, Ben Thanh Ward, District 1, Ho Chi Minh City, Viet
Nam
• Tel : 08 3822 8888
• Position : Waitress
May 2011 –1st March 2012 : Sofitel Plaza Saigon Hotel, Viet Nam
• Address: 17 Le Duan, district 1,Ho Chi Minh city, Viet Nam
• Tel: 08 3824 1555
• Position : Bar Waitress
October 2009 – April 2011: New World Saigon Hotel,Viet Nam
• Address : 76 Le Lai, Ben Thanh Ward, District 1, Ho Chi Minh City, Viet
Nam.
• Tel : 08 3822 8888
• Position : Waitress ( Casual Labor of Banquet Department)
VOLUNTARY WORK EXPERIENCE
May 2014 – present: receptionist- customer service, Saigon Sky Garden Ho Chi
Minh, Viet Nam.
• Welcome guests with warming smile.
• Listen to guest's request and resolve complaints.
• Answer phone calls, transfer phone calls to another department.
• Process check in,check out procedures.
• Provide the information to guest.
2012- April 2014 : waitress at restaurant,New world Saigon Hotel
• Welcome guests with warming smile.
• Pick up and answer the phone.
• Process complain from guests smoothly, and make guests fell
comfortable same as their home.
• Take order and serve for the guest.
• Set up and well prepare for restaurant.
• Having F&B training, get knowledge about Western, Chinese food
as well.
• Doing bill and having micros program.
• Up selling promotion of restaurant such as: Mid - Autumn,
Christmas,New year, Turkey….
• Using computer, and do report after duty.
2011- 2012 : Bar waitress, Sofitel Saigon Plaza hotel
• Welcome guests.
• Pick up phone and answer to guests about promotion and detail
information of bar.
• Take order and helping guest choice best beverage from menu.
Introduce about drink.
• Making beverage such as: cooktail, juice ….
• Having wine training from F&B outlet.
• Doing bill and using micros program.
• Helping colleague and manager set up when having some promotion.
2009- 2011 :waitress at Banquet, New world Saigon Hotel
• Welcome the guest with warming smile.
• Set up for every kind of party and conference.
• Do a decoration and prepare for guest wedding reception.
• Service food and beverage.
COMPETENCE
• Having ways to manage time effectively.
• Being flexible, patient, active and optimistic in dealing matters.
• Being capable of taking approaches to learn and to adapt quickly.
• Being able to impact knowledge to students.
• Knowing the priority of work so as to have the highest efficiency.
INTEREST and HOBBIES
• Reading books.
• Listening to music.
• Playing badminton, swim.
• Surfing internet.
• Learning languages( on the way study Chinese)
Contact this candidate