Human Resources Management

JORGE IGNARRA, SPHR

845-***-**** ( ************@*****.***

Results driven and customer focused senior human resources leader with

exceptional record of accomplishment successfully directing all HR

functions. Proven ability to drive recruiting, selection, staffing,

performance management, training, succession planning, and leadership of

diverse cross functional employee teams. Highly accomplished in employee

relations, employment law, regulatory compliance and progressive HR

practices. Recognized as a successful strategic planner, decision maker

and tactical implementer. Adept at analyzing the whole picture, spotting

needed improvements, and influencing others to make company-strengthening

decisions. Strong communicator, including bilingual fluency in English and

Spanish. United States Air Force Veteran.

( Strategic HR Management ( Leadership & Organizational Development (

Employee Relations

( Talent & Performance Management ( Succession Planning ( Recruiting,

Assessment & Selection

( Compensation & Benefits ( Training ( Program Evaluation ( Change Champion

( Process Improvement

( Policy Development & Implementation ( Project Management ( HR Information

Systems

( Employment Law ( OSHA ( Workers Compensation ( Safety ( Team Building (

Union Avoidance

Human Resources Director

January 2007 to July 2014

I-TECH Services Inc., New York, New York

Responsible for all Human Resources functions. Provided guidance in

setting strategic business direction for growth and eventual downsizing of

the organization. Collaborated with company President to develop and

implement an HR strategy that aligned with business strategy. Advised

senior managers on organizational development, performance management,

functional restructuring, employee relations, and workforce utilization.

Consulted with clients to ensure appropriate staff training and performance

expectations. Continuously assessed skill levels of staff and ensured

regulatory compliance and training was properly accomplished and

documented. Selected, trained, assigned, and scheduled staff to complete

security details, on behalf of clients. Counseled staff on performance,

work/life balance and other topics. Supervised payroll processing.

Monitored staff while on assignments, and took appropriate action to ensure

safety and security of staff, client, and property. Conducted workplace

investigations and recommended corrective actions. Cultivated a customer-

focused work force.

. Assessed organizational structure and capitalized cost savings in

staffing, recruiting, and training.

. Identified recruiting resources in multiple major US cities to attract

talent with law enforcement experience for geographically specific

assignments.

. Implemented structured supervisor training program to meet management

objectives.

. Developed, initiated, and conducted formal on-the-job training and new

hire orientation programs.

. Served as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-

related challenges.

. Effectively executed and managed downsizing of company resulting in zero

complaints or claims.

Human Resources Manager

January 1998 to October 2006

Anheuser-Busch Inc., Metal Container Corporation, New Windsor, New York

Directed all HR functions for premier aluminum beverage can manufacturing

facility, including employee recruiting, assessment, selection, retention,

training, counseling, legal/regulatory compliance, and alternative dispute

resolution. Developed policies, processes, and training on HR compliance.

Conducted training on use of new HRIS, continuous process improvement,

train the trainer, employee communications, union avoidance for managers,

development plans, and performance appraisals. Served as primary liaison

and advisor on benefit issues, interacting with the corporate benefits

department and insurance carriers. Ensured positive communications and

relations between management and wage employees.

. First year saving of $150,000 in overtime costs by training full-time

employees for higher technical functions.

. Cut dispute resolution requests from 35 per year to as low as zero

through effective influencing.

. Reduced time to fill wage employee vacancies more than 80% by conducting

preemptive assessments and interviews, providing a hiring pool of ready

wage employees.

. Spearheaded effort of first Anheuser-Busch can manufacturing facility to

achieve ISO 9000 certification.

. Achieved 3 years and over 1 million work hours with zero disabling

injuries, first time in plant history.

. Reduced OSHA recordable mishaps 80% and Workers Compensation costs 75%.

. Selected to serve on several ABPG HR operations committees including: On-

Boarding, Talent Management, Performance Management, Succession

Planning, Leadership Development, and Computer Based Training.

JORGE IGNARRA, SPHR ( Page 2

845-***-**** ( ************@*****.***

Director of Human Resources

July 1995 to January 1998

LINQ Industrial Fabrics, Summerville, South Carolina

Leader of 5-person team administering all HR functions in support of 550

manufacturing employees. Served as strategic HR business partner to

executive committee. Successfully drove union avoidance with positive

employee communications, counseling, standardization of practices, and

supervisory training. Selected providers, including negotiation of

contracts and fees, for health insurance, dental insurance, temporary

staffing, food vendors, and workplace healthcare. Evaluated, selected and

Implemented Human Resources Information System that streamlined

administrative, benefits, and payroll process. Managed intricate

compensation system in support of sales and marketing group with diverse

incentives. Served as employee advocate on management team.

. Saved $250,000 in first year by negotiating sponsored benefits, contract

staffing, and legal fees.

. Achieved $125,000 cost savings and increased efficiency 25% in 6 months

by implementing and training self-directed work teams in the company's

largest manufacturing department.

. Transitioned rotating 12-hour shifts to straight schedule, enhancing

morale and productivity, as well as reducing turnover by 35% and

absenteeism by 40%. An estimated first year cost savings of over

$100,000.

. Introduced new safety initiatives that reduced OSHA mishaps by 50% and

workers compensation costs 60%.

. Successfully represented the company at all hearings with the Employment

Security Commission, Workers Compensation Commission, and Department of

Labor, without losing a case, or having a case overturned on appeal.

. Ensured uninterrupted operations and communications by developing a

forward-looking catastrophic response program.

Human Resources Manager January 1992 to July 1995

Richtex Corporation, Columbia, South Carolina

Managed all aspects of HR for 350 person company, with 12 geographically

separated sites. Conducted recruitment, selection, training, development,

retention, and separation of management, sales, finance, technical,

administrative, and wage employees. Invigorated the safety, performance

appraisal, compensation, and benefits programs. Authored HR policies and

procedures that ensured compliance with state and federal employment

regulations. Developed strategic HR plan establishing new company

division, adding over 100 employees in 1 year. Conducted workplace

investigations and implemented corrective action. Represented company in

various civic organizations including serving as an instructor for the

Columbia Positive Management & Leadership Institute.

. Garnered $300,000 in savings, reducing recordable injuries 50% and

workers compensation costs 70%, by implementing focused safety

inspections and making safety a core management metric.

. Eliminated negligent hiring by introducing a comprehensive screening

system with structured interviews, substance testing, and thorough

background checks.

. Implemented Human Resource Information System that provided efficient

entry and retrieval of HR, benefits, and payroll data.

. Facilitated communication throughout the organization by implementing

English as a Second Language (ESL) program. Promoting supervisor and

team leader engagement.

. Improved employee morale and productivity through a suggestion program

offering employee incentives for adopted improvements.

. Enhanced the quality of the workforce by creating and delivery a skills

enhancement program.

FORMAL EDUCATION

Master of Science, Human Resources Management, Troy University, Alabama

Bachelor of Arts, Business Administration, Saint Leo University, Florida

Associates in Applied Science, Safety Technology, Community College of the

Air Force, Alabama

CERTIFICATIONS

Senior Professional in Human Resources (SPHR), Human Resource Certification

Institute, Virginia

Human Resources Management Certification, Marist College, New York

Emergency Medical Technician, National Registry of Emergency Medical

Technicians

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