Customer Service Medical Billing

DIANE SIMPSON *************@*****.*** 832-***-****

Exceptional Leader with indispensable experience in the Healthcare Industry; driven to exceed

all professional standards of Office Administration & Customer Service Opportunities.

AREAS OF EXPERTISE

Poised competence with immense ability to demonstrate integrity & team-building skills

Effective communicator with unique ability to process & perform essential job functions

ACCOLADES & ACHIEVEMENTS

Academic & Perfect Attendance Certificate of Achievement Everest Institute Aug. 08’

Army Commendation Medal Operations Enduring & Iraqi Freedom Aug.03’

QUALIFICATIONS

Strong Verbal/Written Communication Superior Organizational & Interpersonal Skills

EDUCATION

American Intercontinental University May 2012 Associates Degree of Business Administration

Everest Institute Aug. 2008 Medical Billing/Coding Diploma

EXPERIENCE

Jan. 2007 to Present Success Résumé Writing Services

Customer Relations Specialist

Maintained 95% satisfaction rate by applying stellar occupational development practices

involving: vocational counseling, consultation interviews & career document revisions

2008-Apr. 2011 Account Temps Staffing Agency

Medical Billing Insurance Collections Specialist

PFS Group Christus Health GMA Medical Billing

Performed aggressive collections, follow-up procedures for: Cigna, Aetna & Department

of Veterans Affairs; resulting in an increase of account reimbursement by 94%

Generated commercial/technical billing and efficient process of payments; through

effective mediation and resolution of medical insurance claim denials

May 2006-June 2007 Village on the Park Retirement Living

Assistant Food Service Director

Coordinated all operational functions involving: recreational activities, payroll,

scheduling, budgetary expenditures and management of all dining facility personnel

Apr. 2001- Apr. 2009 United States Army

Food Service Supervisor/Combat Soldier

*** Unparalleled dedication in keeping with the highest traditions of Military Service ***

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