Project Manager

Ronda Dillon MBA, CSM

** ********* ****** ****

Oxford, GA 30054

678-***-**** (c)

******@*****.***

PROFILE

I provide consulting expertise based on a unique skill set composed of project management, business analysis, and

technical skills. I reduce project risk and provide cost and schedule protection through application of project management

methods. In my extensive experience in business systems implementations I have an "On Time, On Budget, On Scope and

On Quality" history of success. My range and depth of experience includes custom built and iOS systems, web based and

client server applications, as well as implementing e-commerce, and member service solutions. I have worked in a variety

of organizations including Broadcasting, Beverage, Online and Mobile Banking, Telecommunications, News and Finance,

Educational, Internet, Federal Government, Defined Contributions, and Automotive. My expertise includes the following:

Program/Project Management (Project Management Office implementation, Project Initiation, Charter, Scope,

Planning, Budget, Execution and Controlling Processes)

Business Management (Strategy and goals, product and service development, ad support, team building, creating

processes to promote objectives, proposal development, tracking objectives/budget against plan, monitoring and

intervention, supervision and performance)

Business Analysis/Systems Analysis (Requirements facilitation, definition and analysis, alternatives, solution

architecture, software selection, solutions costing, prototyping, systems integration, business process design, business

process training).

Technical Analysis (Systems architecture, systems design and troubleshooting, programming, systems configuration,

installation, training, and rollout support).

Quality Assurance (Testing to requirements including requirements trace-ability, user and technical testing, regression,

unit, system, integration, and UAT testing. Testing strategies and plans, testing process and procedures, defect

tracking/resolution.

EDUCATION:

KENNESAW STATE UNIVERSITY, KENNESAW, GA.

Masters in Business Administration for Experienced Professionals

SOUTHERN UNIVERSITY, BATON ROUGE, LA.

Bachelor of Science, Computer Science

CERTIFIED SCRUM MASTER

Scrum Alliance, April 2011

SKILLS AND ACCOMPLISHMENTS:

Leadership:

Mobilizer and team leader for enterprise sourcing, process improvement and implementation projects in

compliance with triple constraints of cost, schedule and scope/quality.

Presenter of executive level presentations, influencer of key stakeholders and builder of consensus for

sponsorship.

Demonstrated ability to forge meaningful relationships with executives, stakeholders, and vendors.

Advanced written and oral communication, organizational, and analytical skills.

Web:

Agile background – SCRUM, unit testing (Fitnesse, Selenium), Test Driven Development (TDD), backlog

repository, writing user stories, version control (TFS, Rally, VersionOne, Pivotal).

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Web Analytics – Omniture and, Webstats

Competent at creating wireframes, layout designs, and graphics for markup

Time Management, Allocation, and Tracking – Niku, Clarity, Primavera, and Tenrox

Business Analysis – Caliber, Rally, Confluence, Requisite Pro, MS Office (Word, Project, Access, Excel, Visio,

PowerPoint)

Problem Tracking – Jira, Remedy, Numera

Media distribution for blogs and RSS feeds – Feedburner

Technical Writing – Robohelp and Word

Documentation Storage – SharePoint, Wiki, and Documentum

Sales Management – Salesforce.com (Cloud application-SaaS), Oracle CRM, EchoSign, Conga Composer, Doc-

Link

Billing – Zuora Integration

Data:

• 10 years using SQL Server, management, design and maintenance.

• Skilled in writing queries, stored procedures, and data extraction in TOAD, Oracle, Sybase, Teradata, SQL, and

PL/SQL.

• Studied Business Intelligence.

Work Environment:

• iOS, Android, Windows, Unix, AIX, Sun Solaris

Methodologies:

• Waterfall, Agile, RUP, SCRUM

EXPERIENCE:

BSquare Corporation Telematics (Consultant) April 2014 to Present

Senior Program Manager – Bellevue, WA

• Develop and coordinate cross-functional sprint plans and critical paths by utilizing TFS in order to ensure timely

implementation of Coca Cola Freestyle initiatives.

• Collaborate with internal and external stakeholders to ensure solutions meet business needs.

• Manage and direct all phases of a program from inception to completion for Freestyle initiatives.

• Conduct Sprint Retrospectives, Backlog Grooming, daily Scrum, and Agile Training with team.

• Trusted advisor and point of contact for all communications on Freestyle projects.

• Develop communication protocol using input from stakeholders, Senior Management and project teams in order

to ensure clear understanding of project scope, objectives, and changes.

• Manage cross functional Scrum teams to support enhancements to Freestyle dispensers.

• Identify and resolve issues and conflicts within and among project teams.

• Use Agile Methodology to proactively manage changes in project scope, remove impediments, and identify

potential risks and devise contingency plans and mitigation strategies.

• Manage vendor relationship to support new Freestyle initiatives.

• Work with software estimation group to ensure project staffing and resource needs are met.

Verizon Telematics August 2013 to April 2014

Senior IT Program/Project Manager – Atlanta, GA

• Responsible for managing the delivery of a cross platform solution in the Telematics space for Volkswagen (VW)

US program from beginning to end. The solution utilizes Oracle products (ERP, Siebel, Fusion MW, BRM, and

OBIEE), augmented by Java-based web applications, iOS and Android mobile applications.

• Certified Scrum Master, leading technical teams to meet aggressive software and system development goals for

web and mobile applications. Conducted daily Scrum meetings.

• Worked with VW project managers, in the PMO, to collect/track milestones for deliverables to VW US Program

for the Technician and Customer Service web portals.

• Managed relationship with VW US/ Germany to ensure features met client’s expectations and aligned with their

roadmap. Ensured Severity 1/2 defects resolved in a timely manner.

• Created release notes for code deployments including new features, changes requests, and defects.

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• Collaborated with other VW Programs (Europe and China) to leverage code development of common features

and functions.

• Maintained the VW US program schedule and met project budget goals, scope, and milestones.

• Conducted weekly Program Review with leadership, maintained project tracking, and provided weekly Executive

Program Scorecard for VW US to capture status of health of program.

• Defined project scope, charter, goals and deliverables in support of business goals and worked with senior

leadership and stakeholders for approvals.

• Ensured projects completed on time and meet all business, functional, and system requirements. Conducted all

program management tasks to ensure schedule, cost, and quality goals are met.

• Worked with software estimation group to ensure project staffing and resource needs are met.

• Co-ordinated the deployment of VW Car-Net solution to the web portal and mobile applications.

• Anticipated problems and complications, and formulated solutions as not to impede the progress of the project.

Proactively monitored, managed and reported on execution of deliverables.

• Managed cross-functional teams from inception to implementation.

AT&T Mobility (contract) May 2012 – August 2013

Senior Product Realization Manager – Atlanta, GA

• Managed the mHealth mobile product offering for Fitness utilizing AT&T's IT Unified Process (IT UP) project

management methodology.

• Provided a comprehensive coordination of all product development activities, from research to market, to fulfill

the ultimate objective of a commercially marketable mobile product.

• Reconciled and processed monthly vendor settlement reports through CAPS invoicing system.

• Led cross-functional teams, including Care, Quality Assurance, IT, Billing, Sales, Legal, Tax, Product Marketing,

Security, Compliance, Accounting, etc.. to define new mobile product requirements and document these

requirements in the Joint Requirements Document (JRD).

• Worked with cross-functional teams to ensure all documentation and systems are ready to support product launch

which includes Sales Collateral (Product Brief, Sales Strategy, Sales Compensation, Sales Methods and

Procedures (M&P’s)), Billing M&P’s, Dispute Process, and Manual / Automated billing process, support

documentation and FAQs for Care team, etc..

• Setup billing indicator/codes in the different billing systems to support new product features.

• Managed the mobile product enhancements for Messaging Toolkit initiative to support Small Business customers

for the SMS and MMS product offering.

• Managed the mobile product enhancements for pdvConnect which provides Cellular & Push to Talk (PTT)

voicemail (“push-to-X”, voice to text, push to e-mail, etc.) and other Unified Communications functionality

essential to Field Service Automation/ dispatch/ fleet communications users.

• Managed the solution provider vendor relationships to support product delivery.

• Created and presented executive presentations for Governance and Steering committee meetings.

• Created and tracked project plans, performed business analysis and wrote specifications, developed project

estimates, met project objectives, managed scope throughout the project lifecycle, and set project quality and

performance standards

• Worked with third party vendors on development of mobile product offerings for iOS, Android, Blackberry, and

Windows Mobile implementations.

Primedia (contract) May 2011 – May 2012

IT Product Manager – Atlanta, GA

• Responsible for providing full life cycle ownership for Salesforce.com and BackOffice products used to manage

internal business operations for ApartmentGuide.com and Rentals.com.

• Managed the Salesforce.com integration, configuration (roles hierarchy, profiles, objects, field level security,

reporting, etc and data migration (MAX and Oracle CRM) for Rentals.com and ApartmentGuide.com; worked

with Track Leads, project business sponsor, subject matter experts, development team, and other key stakeholders to

agree and commit to project scope and release schedules for medium to large enterprise-level projects.

• Created user stories as the basis for client requirements and defects and tracked in Pivotal. Prioritized the user

stories in the product backlog according to business value.

• Participated in sprint planning by presenting product backlog details to the team using GoToMeeting. Facilitated

planning and JAD sessions with the team and product stakeholders, conducted review meetings, and facilitated

interaction between developers and stakeholders. Attended daily scrum meetings to ensure project on track and to

address any issues.

• Created and presented executive project summary to senior-level management and communicated with

stakeholders regarding project risks, status, and progress. Worked with Senior Management to create reports and

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dashboards, in Salesforce, for forecasting, support issues, sales productivity, etc..

Managed project risks and challenges, such as changes in scope and direction, through disciplined application of

Agile practices and metrics.

• .Created deployment plans and managed the implementation of Salesforce.com for Rentals.com and

ApartmentGuide.com for maintenance, point, and project releases.

• Worked with vendors (EchoSign, Conga Merge) to document requirements and introduce new mobile technology

to Sales team in an effort to improve contract closing capabilities.

SunTrust Bank March 2009 – May 2011

Project Manager/Senior Business Analyst – Atlanta, GA

• Followed Project Methodology guidelines and complete all required deliverables, on multiple projects, on time

and within scope and budget.

• Responsible for Legal and Compliance review of all web content for SunTrust.com Site Redesign project;

managed content creation for all new pages based on site map including migrated pages, new assets, images, charts,

featured body sections, various templates, etc; and managed resource allocation for Round 1 reviews.

• Developed training materials and conducted training on new Content Management System.

• Drove the project by working with project business sponsors, subject matter experts, development team, and

other key stakeholders to agree and commit to project scope and release schedules for medium to large enterprise-

level projects.

• SharePoint administrator on ST.com project which included granting access to site, creating web parts,

documenting libraries, creating views, creating issue trackers, training new teammates, etc..

• Managed project risks and challenges, such as changes in scope and direction, through disciplined application of

Agile practices and metrics.

• Developer of use cases documents, requirements for SunTrust.com Redesign, Online and Mobile Banking

initiatives; ensured documents met SunTrust Compliance standards.

• Worked with Testing Organization to ensure all clarification and static defects were resolved, requirements

loaded from ReqPro into Quality Center, and test cases addressed requirements.

• Managed vendor requirements process to ensure alignment with strategic business objectives; work with vendors

(Ironworks, Interwoven, ViewPointe, and Genex) to resolve technical issues, requirements clarifications, develop

testing scenarios, etc..

• Superior communication skills (oral and written) to facilitate, interview, and actively listen in a collaborative

manner.

• Collaborated with senior management and business sponsors on project-related changes including new processes,

procedures and functionality. Presenter of executive level presentations, influencer of key stakeholders and builder

of consensus for sponsorship.

• Implementation Coordinator for multiple Online and Mobile Banking projects; created implementation and

communication plans, coordinated deployment activities with technical teams.

• Created Change Orders for implementation activities into the Test and Production environments.

Valtech, Inc July 2007 – Dec 2008

Senior Consultant, Feature Manager – Dallas, TX

• Agile Consultant for the following Software OnDemand Projects:

Turner Broadcasting Inc. – Implemented PayPal on the NASCAR.com website as another payment

method. Implemented Immediate Billing on NASCAR.com website to update billing system to receive

payments for service immediately.

Jenzabar, Inc. – Redesigned the search and donor features of the Institutional Advancement (IA)

Module as part of a pilot project for EDUCAUSE. IA module is software used within the educational

community to add, update, and track alumni and donor information.

• Provided project leadership for website and desktop production, including production timetable; budget control;

status reporting; estimating and building the project plan; tracking progress; identifying resources; analyzing the

upstream and downstream impacts; client/project team coordination; and quality assurance.

• Drove the project by working with business sponsor, subject matter experts, development team, and other key

stakeholders to agree and commit to project scope and release schedules. Managed project risks and challenges and

scope changes through disciplined application of Agile practices.

• Collaborated with product teams, UI experts (Two Rivers Consulting), user/user proxies, and development teams

in creating a robust set of wireframes and specifications as a basis to estimate and build systems. Performed backlog

assessments for potential clients to identify potential projects.

• Delivered training in agile development practices including Test Driven Development (TDD), continuous

integration, as well as incremental design and architecture and design-for-testability

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• Created user stories as the basis for client requirements and defects in Rally or Version One. Prioritized the user

stories in the product backlog for a specific team, according to business value. Provided the detailed requirements

needed for functional design activities.

• On-site presence at the client site until project completion with a constant focus on customer business value and

technical excellence.

• Responsible to provide team with detailed Agile requirements, especially business driven test cases created using

Fitnesse. Stocked the backlog with actionable user stories

• Participated in sprint planning by presenting product backlog details to the team using GoToMeeting. Facilitated

planning and JAD sessions with the team and product stakeholders, conducted review meetings, and facilitated

interaction between developers and stakeholders.

• Created presentation decks to present executive project summary to senior-level management and also

communicated with stakeholders regarding project risks, status, and progress.

Lockheed Martin at CDC (contract) May 2007 – July 2007

Sr. Business Analyst – Atlanta, GA

• Created high level use cases for public health application for CDC and facilitated use case review sessions with

stakeholders and development leads; utilized aspects of UML business modeling to create use case and class

diagrams.

• Interviewed Subject Matter Experts (SME's) and conducted JAD sessions to document and verify existing

system functionality for rewrite of Public Health Surveillance application, EPI Info.

• Created PowerPoint decks for executive level presentations on migration to new .NET platform.

• Reviewed requirements for the World Health Organization and EPI Info to evaluate and identify the similarities

and differences. Gap Analysis was performed.

• Created a project plan, using MS Project, to track status of project to ensure milestones were met.

• Mentored team members in writing use cases. Participated in Rational Unified Process training.

Turner Broadcasting, Inc. (contract) July 2006 – May 2007

Senior IT Consultant, Analyst – Atlanta, GA

• Worked with editorial staff and senior management to facilitate communication between Program Management

team and the customer; created workflow diagrams for the editorial staff to document creation of News reports

and specials.

• Administrator for the change management process for CNN.com projects in the PMO. Created templates,

PowerPoint presentations, and process flow diagrams for change control process.

• Attended daily scrum sessions with development to clarify and track process in the development iteration using

Agile Methodology.

• Attended design review sessions with Razorfish to provide recommendations for areas of improvement and to

ensure requirements were met. Facilitated JAD sessions for requirements gathering for multiple groups within

CNN.com and Cartoon Network.

• Created uses cases, user stories, and testcases for Development and Quality Assurance for CNN.com and Cartoon

Network projects. Worked with Video Editors to document video publishing workflow to identify areas for

improvement.

• Chaired Business Analyst Working Group to develop standards for business analysts across PMO.

• Provided guidance, task direction, and mentoring to other Analysts and assisted with problem resolution across

projects.

ACCENTURE January 2002 – July 2006

Senior IT Consultant, System Analyst – Atlanta, GA

• Worked in a variety of capacities which included the following:

Subject Matter Expert (SME) for IES and ITES Web network telecom applications for software design and

deployment using SDLC methodology.

Project Manager (PM) responsible for coordinating, tracking and updating project issues/risks, analyzing the

upstream and downstream impacts, identifying resources, estimating, tracking progress, and managing change

control. Organized and directed the activities of site teams in Georgia and India to gather requirements for end-

user support. Directed the coordination of all implementation tasks involving third party vendors as well as

provided consultation to clients on system implementations. Considerable experience responding to requests for

proposals, making presentations to customers, and negotiating project timelines and deliverables. Successfully

managed the completion of numerous concurrent telecom projects which varied in scope, geographical and

subject areas, technical challenges and cross-functional teams. All the projects were completed on-time with high

quality and high customer satisfaction levels.

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Software Configuration Manager (SCM) for NIW using CCC Harvest. Duties included performing quarterly

audits to ensure code is up to date, adding new users, creating new baselines, promoting source code, and

deploying code to related environments.

Business Analyst (BA) worked closely with the technology committee to gather business and technical

requirements and manage communication channels between client and development environments. Utilized

aspects of UML business modeling to aid with complex business / technology interrelationships. Worked with

Development team and business stakeholders to document requirements on enhancements to Network

Infrastructure Warehouse (NIW), a telecommunications industry-specific data warehousing product that

displayed a complete view of a provider's switch network and its capabilities.

Quality Assurance Analyst (QA) which created test plans, conditions, and scripts via Test Director; performed

product testing and performance testing.

REFERENCES Furnished upon request

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