Customer Service Training
Resume:
Shawna Havener
**** * ******** *** *** **, Glendora,CA 92562
**************@*****.***
OBJECTIVE
To secure a challenging position and utilize my technical, professional, and people skills toward career progression and achievement of employer’s goals.
SUMMARY
I am a highly motivated individual with a proven ability to meet work assignments and deadlines under strict time constraints, and maintain procedures. In addition to a strong commitment to succeed in every task, I am able to work independently or as a team while communicating effectively on all levels. An upcoming and proven California Emissions Diagnostician with the ability to quickly diagnose, troubleshoot, and repair drivability related concerns on a wide variety of vehicles.
LICENSES AND CERTIFICATIONS
* Bureau of Automotive Repair California Smog Inspector License (In Progress)
* BAR Level I Engine and Emission Controls Certification
* BAR Level II Smog Check Training Certification
* BAR Specified Repair and Diagnostics Training Certification
* ASE A6 (Electricity & Electronics), A8 (Engine Performance), L1 (Advanced Engine Performance) Equivalence Certification
EDUCATION
2013
BAR 2013 Update Diesel Smog Check and Diagnostics
2013
BAR Specified Repair and Diagnostics Training
2013
BAR Level II Smog Check Training
2013
BAR Level I Engine and Emission Controls
2012-2013
Universal Technical Institute – Diploma in Automotive & Diesel Industrial Technology
2009
Myrtle Beach Adult School - General Studies Diploma
TOPICS OF STUDY
* Automotive Engines & Repair
* Noise, Vibration & Harshness Diagnosis
* Engine Diagnostics & Repair
* Automatic & Manual Transmission
* Engine Perf. Theory & Operation
* Professional Applications
* Engine Perf. Diagnostics & Repair
* Brakes Diagnosis and Repair
* Basic Electrical & Electronics Diagnosis
* Steering & Suspension Diagnosis & Repair
* Electronic Fundamentals & Diagnosis
* Climate Control
* Fuel & Ignition Systems
* Automotive Undercar
* Advanced Diagnostic Systems
* Drivability & Emissions
* Power & Performance
* CAN Communications & OBD
* California Emissions & Diagnostics
* Diesel Emissions & Smog Check
Shawna Havener 951-***-****
PROFESSIONAL EXPERIENCE
March 2014-April 2014 Pep Boy’s Moreno Valley, CA
Service Writer. Greeted customers and provided excellent customer service. Operated cash register and processed payments by cash, credit cards, vouchers/coupons, or automatic debits. Contacted customers by phone in order to obtain verification for additional work or to inform of work completed. Cleaned and maintained front area of the service department. Assigned jobs to the technicians according to availability and ability. Obtained information from the vehicle as needed for the work order. Assisted in obtaining parts needed by calling or driving to pick them up.
May 2010-December 2010 Kangaroo Express Socastee, SC
Cashier. Greeted customers and provided excellent customer service. Operated cash register and processed payments by cash, credit cards, vouchers/coupons, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Maintained daily report of transactions. Maintained register area clean and stocked. Assisted in other areas such as stocking merchandise and cleanliness of the establishment.
February 2008-October 2008 Hard Rock Park Myrtle Beach, SC
Cashier. Greeted customers and provided excellent customer service. Operated cash register and processed payments by cash, credit cards, vouchers/coupons, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Checked daily cash accounts to ensure accuracy and adequate change supply, and maintained daily report of transactions. Maintained register area clean and stocked. Assisted in other areas such as food/drink serving, stocking merchandise, and cleanliness of the establishment.
PROFESSIONAL SKILLS & AWARDS
* Universal Technical Institute “Director’s List” Award
* Automotive Drivability and Emissions Student of the Course Award
* Proficient in Mitchell On Demand and Alldata Automotive Information Systems
* Certified Alldata Automotive Information Specialist
* Certified FORD Technician Customer Handling
* Windows, Email, and Internet
PROFESSIONAL AND PERSONAL STRENGTHS
* A highly motivated, customer oriented professional
* Excellent teamwork, communication, and people skills
* Quick learner and adaptable
REFERENCES – Available upon request.
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