Customer Service Sales

MIGUEL HERNANDEZ AUSTIL

Km ** La Cienaga,C/Presidente Joaquin Balaguer Edificio 429

Santo Domingo, R.D.

Phone :718-***-**** / Mobile :829-***-****

Email: ********@*****.*** Skype: Miguel Austil

OBJECTIVE:

Seeking for a challenging customer care position where I can develop

different soft skills and improve my interpersonal communication and

leadership qualities. My multi tasking ability and quick learning skill will

help in getting familiar with the job culture quite easily.

PROFESSIONAL EXPERIENCES

Kinko’s, New Hyde Park New York (Jul 1994 – Feb 1996)

Graphic Consultant

Prepared and completed various projects by conceptualization, developing and

implementing ideas for projects planning

Handled custom digital output using various high end printers: DocuColor 40, Canon

Color Pass 1000, Fiery Regal 5790, Xerox 4525, HP2500 CP oversize color printer…

Mega Creative Group, Jackson Heights New York (Aug 1996 – Dec 2006)

General Manager/Owner

Head of Graphic Department – Administrative Officer

Handling flow of work and client relations

Designing Projects on both Macintosh and PC

Company specialized in magazine, CD covers, business stationary, banners, posters,

logos, brochures, awnings, storefront signs…

Handled large print production

The Cosmopolitan Hotel, Manhattan New York (May 1996 – Sept 2000)

Front Desk/Staff Operation Supervisor

Oversee Scheduling, Hiring and training operations

Supervised management of housekeeping, reservations, sales/marketing, banquets,

security

Making sure presentation, recipes and services are consistent throughout the facility

Organized conferences, wedding receptions and banquets

Managing and setting rooms rates

Attending networking events

Answered graciously clients questions and/or requests over the phone

Made follow up calls

Demonstrated visible operational leadership and management to hotel staff

Worked closely with Human Resources department to coordinate new employee

orientations and monthly staff recognition events

Austil and Associates Inc. Brooklyn, New York (Feb 2007 –May 2011)

General Manager/Owner

Financial Consultant

Money Transfer Authorizer

Counseled clients on housing issues and available resources in the community

Prepared business and individual tax return through professional accounting software:

ATX, LACERTE,DRAKE, TAXWORKS professional, QuickBooks (basic)

Internal Revenue Service E-File Authorizer

Handled daily cash transaction and bank deposits,

Laurus International. Lope De Vega, Santo Domingo (Feb 2012 – March 2014)

Sprint Billing/Customer Care

Respond to telephone inquiries, providing quality service to customers and inquiring about the

availability of products or status of orders

Listen attentively to caller needs to ensure a positive customer experience

Access electronic systems to look up product information and availability

Strive for quick complaint resolution, billing inquiries and payment delay/service request

Pinpoint Network Issues

Troubleshoot devices

Swap/Flip flop devices

New Activation, Cancelation

Vixicom Edificio Antonio Plaza Hache, Santo Domingo (April 2012 – Present)

Inbound/Outbound Sales Representative

Responded to telephone inquiries, providing quality service to customers and inquiring

about the availability of products or status of orders

Handled inbound calls and enrolled new customers

Assisted customers with contract renewals, transfer of services, quoted rates

Helped create online profiles, put in request for disputes and adjustments

Took payments over the phone, assisted customers online to renew their contracts

Diffused irate callers, or sent in escalated disputes to the supervisor

Initiated collection activity on past due accounts

Processed disconnection and reconnection requests

Diffused irate callers utilizing empathy and analytical skills

Utilized probing techniques

Strong organizational, customer service, verbal communication and listening skills

Ability to work well under pressure in a high stress environment and to multi-task

Strong analytical skills and detail oriented

Ability to establish working relationships with co-workers, customers and clients

Self-starter, dependable, articulate and able to prioritize

Ability to perform independently under minimal supervision

Excellent time management skills

establish, and build strong customer relationships, retention and loyalty

Serve a variety of markets by suggesting and delivering the right product solutions to

meet customer needs.

Provide superior customer service by delivering products and services to meet or exceed

customer expectations.

Work effectively with others in a team based environment to accomplish organizational

goals and to identify and resolve problems.

Relevant Skills :

Consistently maintain a positive attitude and enjoy helping people

Build and maintain enduring customer relationships to boost sales and generate repeat business

Strong organizational, customer service, verbal communication and listening skills

Ability to work well under pressure in a high stress environment and to multi-task

Strong analytical skills and detail oriented

Ability to establish working relationships with co-workers, customers and clients

Self-starter, dependable, articulate and able to prioritize

Ability to perform independently under minimal supervision

Excellent time management skills

Work effectively with others in a team based environment to accomplish organizational

goals and to identify and resolve problems.

Retention and Empathy tech

Closing sell tech

Excel in listening to customer needs, articulating product benefits and creating solutions that

provide value to the customer

Knowledge of supervisory practices and principles

Extremely alert, observant and attentive

Conflict resolution and management

Produce quality work under extreme pressure and deadlines

Office : Ms Word, Excel, PowerPoint, Outlook Express, Internet Explorer/Mozilla Firefox

Accounting Software: QuickBooks (basic level)

Designing : Adobe Photoshop, Adobe Illustrator, Flexi

Strength:

Able to implement and learn new concepts and technologies. Hard worker, self-confident, a good

team coordinator.

Language skills:

Fluent in English, Spanish and French

ACADEMIC PROFILE:

Degree Standard and Certification:

WIBO Inc., Manhattan NY (Feb 1994 – May 1994) Workshop in business

Opportunities – How to Run a Growing Profitable Business (Business Plan – Marketing – Sales –

Financing – Organization and Control)

Kathryn Gibbs School (USA): Graphic Design /1994 – 1996

Computer Career Center (USA) QuickBooks Certification (2008)

Queens Borough Community College: Computer science /1996-1998

National Association of tax Professional (NATP) /National Society Tax (NSTP)

Real Estate Education Center (REEDC) Manhattan NY

NY STATE Notary Licensee

Taxi Limousine Base Licensee (TLC)

Certified Tax Consultant

Possession of a driver’s license

High School:

Roger Anglade (Port-au-Prince, Haiti): from 6th grade to Bacc I

Frantz Paillère (Port-au-Prince, Haïti): Bacc II / 1992

REFERENCES:

Marie C. Gondre : 718-***-****

Veronique Paul : 347-***-****

Contact this candidate