Customer Service Administrative Assistant

Amadea Allen

**** ******** **** **********, ** **308

202-***-**** ************@*****.***

Education

Howard University, Washington, DC, USA May 2014

Bachelors of Arts: Political Science Major and Community Development Minor

Relevant Experience

Teach For America Summer Institute

Summer School Teacher

• Responsible for developing and implementing a five-week summer school curriculum;

• Attended six research based courses: Instructional Planning and Delivery, Elementary Literacy, Classroom

Management and Culture, Teaching As Leadership, Learning Theory, and Diversity and Inclusiveness;

• Collaborated with a team of veteran and new teachers to determine strategies for increasing student achievement

AVID Internship February 2014 - May 2014

Intern

Washington, DC

• Provided an academic training program to develop college success skills needed for academic success

• Created strategies to increase the levels of academic achievement

• Helped students with professional development using student success training related to all academic disciplines

• Designed a college plan around the five AVID For Higher Education Essentials

Howard University Political Science Department August 2012 - May 2014

Administrative Assistant

Washington, DC

• Performed tacks such as assist clientele as they enter the office and via phone, perform filing, data management, drafting and

editing short office memos, assist with all other office administrative duties

• Imputing data, office errands, internships and alumni updates, and scheduling appointments and assisting students with

registration and finding information

• Ability to work with several operating systems, delivered exceptional customer service to clients, answered incoming telephone

inquiries, packed manufactured goods for customer pick-ups, coordinated are deliveries, and created reports and invoices

Belle Haven Country Club

Fine Dining Waitress August 2008 to August 2013

Alexandria, VA

• Served members at Belle Haven Country Club in an exceptional manner

• Created a comfortable work environment in which I communicated with members in a personal manner

• Responded to the request of members to create a pleasant fine dining experience

Scholastic Accomplishments

• Graduated with honors- Cum Laude

• Member of the Gamma Kappa Chapter of Pi Sigma Alpha Political Science Honor Society

Fellowships and Awards

• Certificate of Recognition in a Literary Contest

• Volunteer Excellence Award

• Presidential Certificate from the City of Baltimore

Activities

• Student Liaison of the Community Development Association

• Participant in the volunteer program, Alternative Spring Break

Skills

• Proficient in MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook

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