hostess

RESUME

KOMAL ARORA

*/*** ****** *****

Sharda Nagar Yojna,Lucknow

Mob +918*********

Email: ************@*****.***

CAREER OBJECTIVE

Seeking challenging assignments with a market leader in relationship to utilize proven skills in Hospitality, and Students care,

for a well reputed and established business house.

PROFILE

A self-motivated and highly efficient professional, possessing experience in Hospitality. Excellent communication, inter-

personal, relationship management, and problem solving skills with the ability to provide attentive and personalized service

to customers above and beyond their expectations. An unwavering commitment to customer service, with the ability to ensure

high quality and timely expedition of requests, resolve any issues and win loyalty. Demonstrated decision-making techniques

that provide timely, appropriate and ethical resolution to problems. Capable of evolving innovative sales and promotional

strategies, training and development, and team management.

Key Skills : F&B Service & Management

Total Years of Experience : 8 Years

EDUCATION

Masters In Business Administration (Marketing) 2010 from Bhartiya Shiksha Parishad,Lucknow. (Distance Education)

Masters in commerce 2011 from University of Kanpur,Kanpur. (Ditance Education)

Bachelors in Commerce 2007 from University of Kanpur,Kanpur. (Full Time)

EXPERIENCE

EMPLOYER: HOTEL MOUNT VIEW, CHANDIGARH.

DURATION: 17 OCT 2014- PRESENT

DESIGNATION: RESTAURANT CUM LOBBY HOSTESS

EMPLOYER: BARBEQUE NATION, NEAR TAJ HOTEL, GOMTI NAGAR, LUCKNOW

NATION NEAR TAJ HOTEL GOMTI NAGAR LUCKNOW

DURATION: JAN 2010 – JUNE 2013

JUNE

DESIGNATION: RESTAURANT HOSTESS

RESTAURANT HOSTESS

RESPONSIBILITIES:

• •Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.

• Schedule dining reservations and arrange parties and special services for diners.

• Greet guests, escort them to tables, and provide menus.

• Adjust complaints of patrons.

• Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to

patrons.

• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room

supplies for tables and serving stations.

• Interview, hire, and discharge dining room personnel.

• Train dining room employees.

• Schedule work hours and keep time records of dining room workers.

• Assist in planning menus.

• Prepare beverages and expedite food orders.

• Total receipts at end of shift to verify sales and clear cash register.

• Collect payment from customers.

EMPLOYER: NADY RESTAURANT, LUCKNOW

NADY RESTAURANT LUCKNOW

DURATION: AUG 2007 – DEC 2009

AUG DEC

DESIGNATION: RESTAURANT GREETER

RESPONSIBILITIES:

• Greeted all patrons by means of a warm welcome

• Escorted guests to tables and assisted in seating

• Handed off the guest to the member of staff serving at table

• Anticipated the guest’s requirements and personalized service by using the Guest’s name

• Answered questions regarding menu items and dining experience

• Monitored reservations of VIPs and Special Guests

• Assisted in maintaining the cleanliness of the restaurant

OTHER DETAILS

Husband’s Name: Mr. Devendra Narayan Rajpoot

Computer Skills: MS Office, Outlook, Tally Accounting.

Languages: English, Hindi, Punjabi

2nd May 1986

Date of Birth:

Nationality: Indian

Date:-

(Komal Arora)

Place:-

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