Customer Service Administrative Assistant

Marina Wilson

***********@*****.***

650-***-****

Overview

I am a dedicated and technically skilled professional with a versatile skillset developed through experience as a clerk,

secretary, office manager, legal secretary, and manager. My steady increase in responsibilities has culminated in me currently

supervising a team of dedicated legal administrative assistants in the Northern California offices of Bingham McCutchen.

My strengths include strong communications, interpersonal and customer service skills, and the ability to interact effectively

with all levels of management and staff. I also excel in resolving challenges with innovative solutions, systems and process

improvement, customer satisfaction (both external and internal) and improving the organization's bottom line.

Experience

Regional Manager, Legal Administrative Assistants

Bingham McCutchen LLP, San Francisco, CA – July 2007 to present

• Manage all aspects of the Legal Administrative Assistant Department (LAA) in San Francisco and Palo Alto offices

• Oversee HR functions including staffing, recruitment, training and development, performance reviews and

compensation

• Maintain LAA employee relations and provide mentoring and counseling to LAAs in Northern California offices

• Monitor the role of the LAA to develop efficient and cost-effective ways to provide high-quality support to

attorneys

• Cooperate with staff and attorney management, including Office Managing Partners, to address the office’s support

needs

• Maintain knowledge of legal industry trends as well as the evolving job requirements for LAAs

• Collaborate with partners to ensure their LAA assignments are meeting their support needs

• Assemble LAA teams to ensure each team has a balanced skillset for the attorneys they are supporting

• Assist in balancing workflow between LAA support teams and provide direct support as necessary

• Share in workload of busy or absent LAAs by utilizing my strong technical and legal support skills

• Prepare, revise, edit and finalize filing documents and arrange for appropriate service, filing or recording

Legal Secretary

Bingham McCutchen LLP, San Francisco, CA – September 1996 to July 2007

Legal Secretary/Office Manager

Law Offices of Bourdon & Reisman, San Francisco, CA – February 1991 to August 1996

Senior Administrative Secretary

Bank of America, San Francisco, CA – January 1979 to January 1991

Education

College of San Mateo, General Coursework

Regis University, B.A. in Business Management anticipated in 2016

TECHNICAL Skills

Proficiencies in Word, Excel, PowerPoint, Outlook, Visio, MS Access, Adobe Acrobat Pro,

Webview Elite, Chrome River, HRConnect, Virtual EMS, InterAction, Notary Public, Bi-lingual

(Spanish)

References

Available upon request

Contact this candidate