Senior Project Analyst/Senior QA Analyst

BHAMINI RAO

( ** Hearthstone Drive Edison, ( Cell: (908) (

NJ 088**-***-**** ********@*******.***

SUMMARY

Highly motivated IT/IS professional with over 15 years of experience as

Senior Project Analyst and QA Analyst in the Financial Services and

Telecommunications Industries. Excellent knowledge of Software Development

Life Cycle (SDLC), Software Testing Life Cycle (STLC) and project

management methodologies (Agile and Waterfall). Results-oriented team

leader with recognized experience managing complex projects. Excellent

Management, Analytical and Communication skills.

TECHNICAL SKILLS

. PROJECT MANAGEMENT: Business Requirements

Analysis, Project Planning & Scheduling,

Resource Allocation, Application Design &

Management, Software Migration & Testing,

Rollout, Production Support

. PROJECT/OFFICE TOOLS: MS Office, Visio, Project, SharePoint

. DATABASES: MS SQL Server 2005/2008, MS Access, DB2

. OPERATING SYSTEMS: Windows, Vista, XP, MSDOS, UNIX

. DEFECT TRACKING: HP QC (Quality Center), HP ALM11 (Application

Life

Management), Atlassian JIRA, QTP, SABLIME

. REPORTING: SAP BO/BI 4.0

(Business Objects/Business Intelligence),

Dashboards 4.0, WEBI (Web Intelligence Rich

Client), Monarch

Crystal Reports for Enterprise 4.0, DocRunner,

SQL, RPGII/III

. PLATFORMS: IBM Mainframe, Unisys A-series,

AS400

PROFESSIONAL EXPERIENCE

Amalgamated Financial Group, NJ

Senior Project Analyst

April 2008 -

Present

Senior QA Analyst

April 2003 -

April 2008

Responsible for overseeing the implementation of IT projects to support in-

house software applications providing end-to-end services in Billing,

Customer Care, Dispute Resolution, Collections and Cash Management. Served

as the single point of contact for the firm's blue-chip corporate clients

(DHL, UPS, Federal Express, IBM, QWEST, AOL, BNSF, Norfolk Southern)

aligning business goals with technology solutions.

Specific accomplishments

. As Project Analyst liaised between stakeholders, SME's, development

teams and data providers to define project scope and timelines for

deliverables aligning technology solutions with business goals

. Led and implemented multiple projects successfully through all stages of

the SDLC life cycle from project initiation and definition through post

deployment in accordance with project plan and budget

. Defined and developed project scope & implementation schedules for

application release including coordination of cross application

dependencies & downstream impacts while ensuring optimal resource

utilization and budgetary allocation

. Set reporting lines to support cross-department communication on

progress against requirements & commitments

. Prepared detailed reports and presentation materials to communicate

progress internally & externally

. Facilitated access to project documentation, work plans and milestone

tracking on SharePoint site

. Organized kick off meetings with stakeholders, weekly Release Management

Status Meetings with business teams and provided executive status and

due diligence on issue and risk resolution

. Reviewed all SDLC and QA project documents including Service Level

Agreements (SLAs), Business Requirements (BRD's), Functional Requirement

Specifications (FRS's), Test Plans and outlines. Ensured timely

publication, consistency and accuracy of release artifacts in line with

Best Practices and Standards

. Participated in JAD (Joint Application Development) sessions to gather,

synthesize and prioritize requirements using interviews, requirements

workshops, and various elicitation techniques

. Developed and disseminated weekly, monthly, & quarterly status reports

and tracking metrics throughout the project lifecycle for management and

team review

. Ensured implementations are traceable, auditable and compliant and only

authorized, tested versions of applications are deployed that support

Standards of Excellence

. Conducted post mortem sessions to review and evaluate project

performance and synthesize lessons learned

. Supported yearly application audits leading to the achievement of CMMI

Level II for the organization

. Ensured business teams met project deliverables to the highest standards

to ensure 100% customer / stakeholder satisfaction.

. Supervised and mentored teams responsible for developing, testing and

releasing project deliverables.

. Participated in audits leading to the achievement of CMMI Level II for

the organization.

. As Senior QA Analyst, supervised the STLC process. Analyzed and scoped

project testing needs, developed testing schedules, planned and

allocated testing resources.

. Managed teams responsible for execution of system, integration,

regression, data migration, compliance production and user acceptance

testing (UAT) of all commissioned projects

. Monitored Release Issue Tracking & Resolution of reported defects using

JIRA

. Ensured all projects were captured and monitored within Quality Center

(QC) and HP ALM11

. Maintained Requirements Traceability Matrix (RTM) across all Release

artifacts

. Defined and developed various Standard of Procedures (SOPs), Software

Change Control and Escalation procedures and ensured the team adhered.

. Actively identified business process improvements to automate

internal/external reporting using DocRunner, an Output Management Web-

based System ensuring timely report delivery & distribution

. Led a project to automate complex reconciliation procedures using

advanced SQL, Excel & Access improving process efficiency by 100%

. Led the firm-wide migration of Legacy applications from the Unisys A-

series mainframe platform to a PC platform. Ensured migration was

seamlessly executed in accordance with project plan and budget.

. Instrumental in launching a Business Intelligence reporting solution

using SAP BO/BI to develop Dashboards enabling management to adopt

business decisions based on KPI's.

. Collaborated with the reporting and business teams and data providers on

a reporting project initiative to develop Monthly Performance, Aging,

Trial Balance, and ad-hoc reports using Web Intelligence Rich Client

(WEBI) and Crystal Reports.

AT&T and IBM Global Services, NJ

IBM Global Services - QA Analyst, Universal Billing Project

April 2001 - December 2001

AT&T - Project Lead, Universal & Low/ Middle Markets Billing Project

October 1995 - April 2001

AT&T - Senior Technical Associate, Low - Middle Markets Billing Project

September 1990 - October 1995

AT&T - Designer Trainee

June 1990 - September 1990

Over 10 years of progressive Quality Assurance experience supporting the

Full Life Cycle implementation of complex billing projects for AT&T and IBM

namely the Universal Biller with bundled offers and the Low (Thrifty

Billing System) - Middle Markets (Step Out Billing-SBS) on IBM mainframe

and AS400 platforms.

Specific accomplishments

. As Principal QA Analyst of the Sub-system Test Execution team, managed

and supervised the Full Life Cycle implementation of AT&T's batch and on-

line billing applications

. Supervised a team of testers, mentored and coached teams responsible for

developing, testing and releasing batch and on-line billing software

using the Waterfall method.

. Analyzed and scoped project testing needs, developed work breakdown

structures and testing schedules, planned and delegated responsibilities

resulting in optimal utilization of testing resources

. Provided test phase leadership during the STLC phase by overseeing the

execution of System, Integration, Regression, data migration, Production

and User Acceptance testing (UAT) to identify issues, report and track

defects to resolution using SABLIME

. Conducted recurring meetings to define priorities & goals, review status

of outstanding projects and deliverables, identify actionable issues at

team, inter-departmental and managerial meetings

. Developed and disseminated recurring status reports and tracking metrics

to track project progression and issue resolution for management and

team review. Collected lessons learnt from project teams and conducted

post mortem reviews

. Prepared and published project documentation pertaining to test plans,

test matrices, test cases/test data creation and test execution timeline

per the SDLC and STLC guidelines

. Followed rigorous testing processes in accordance with QA Best Practices

and Standards including formal inspections and Requirements Traceability

Matrix mapping

. Created test plans, exhaustive test scenarios, manual test cases and

significant test data for testing. Configured the required testing

environments and updated DB2 tables with relevant test data

. Conducted high-level data analysis of test data required throughout the

STLC phase of projects to support business applications and reporting

needs

. Provided 24/7 production support coverage and technical and procedural

support for UAT

CERTIFICATIONS and TRAININGS

. ISO 9001 - AT&T

. Data Warehousing, RDBMS, SAP BW/ECC, ETL

. BO/BI Reporting Solutions, BO/BI Integration with SAP BW & SAP HANA

. Comp TIA A+ & MCP-Microsoft Certified Professional

. Network Engineering course - PC Age IT Career Institute

. Programming and Software Testing course - Cittone Institute - IMS

Database Application Programming using COBOL, COBOLII, MVS/JCL,

TSO/ISPF, RPGII/III

. Project Management Fundamentals, Leadership in a Project Team

Environment

EDUCATION

. MA - Language & Literature - Jawaharlal Nehru University, India

. BA - Economics - Delhi University, India

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