Customer Service Sales

KESHIA M. WHITE,RPT (AMT)

*** **** ****** ***********, ***** Carolina 27360 ph: 201•220•4234 email: *********@*****.***

CAREER OBJECTIVE

To secure a rewarding career opportunity in an hospital environment where broad relevant

professional experience will be utilized to make a profitable contribution to overall operations.

SUMMARY OF QUALIFICATIONS

Dedicated, conscientious professional experienced in Customer Service and Phlebotomy

Loyal team-player. Able to function well in a fast-paced, high pressure atmosphere.

Proficient in Venipuncture skills (over 300) and Capillary sticks (50)

Well-versed in proper safety precautions and procedures and HIPAA Regulations.

Strong computer skills; skilled in: MS Office, Windows (All Versions), Lotus Notes, JD Edwards.

Knowledge of aseptic techniques, correct handling of specimens.

Understanding of proper first aid techniques related to phlebotomies.

Excellent Communication skills both written and verbal.

Ability to work individually or as a team player.

Excellent Customer Service Skills.

Ability to work in high stress situations.

CLINICAL EXPERIENCE

St. Mary’s Hospital, Passaic, New Jersey Sept 2012- Jan 2013

Performing Venipuncture’s on patients

Immedicenter, Totowa, New Jersey Oct 2006- Dec 2006

Performing Vital signs and EKG’s on patients

EDUCATIONAL EXPERIENCE

Passaic County Community College Paterson, New Jersey

Phlebotomy Certificate Training Course Sept. 2012-Jan. 2013

Passaic County Community College Paterson, New Jersey

Customer Service Certificate September 2012

Berdan Institute Wayne, New Jersey Aug. 2006- April 2007

Medical Assistant

EDUCATION

THE BERDAN INSTITUTE, Wayne, New Jersey 2007

Medical Assistant Certification

THE CITTONE INSTITUTE, Paramus, New Jersey 2003

Medical Administrative Assistant

PROFESSIONAL EXPERIENCE

VALLEY NATIONAL BANK, Wayne, New Jersey June 2013 – present

Call Center Representative

Developing referrals from prospects calling to inquiry on banks products and services.

Following up on all commitments to contribute to department serve level standards.

Cross-selling to achieve sales goals to existing customer.

Identifying issues and suggesting solutions to ensure customer satisfaction.

Receiving and placing phone calls, which promote products and services.

LUSH FRESH HANDMADE COSMETICS, Paramus, New Jersey October 2010 – March 2014

Sales Ambassador

Interacted constantly with customers through product demos, private parties and consultations.

Oversaw store opening and closing procedures.

Extensive product knowledge, history, and practices.

Provided customer assistance, registered sales and responded to telephone inquiries.

Participated enthusiastically in store contests, national campaigns, trainings and meetings.

Processed credit cards, checks, debit charges and issued store credits.

Responsible for verifying and checking the store's entire inventory and displays.

Organized the stockroom for new product arrival and maintaining product availability.

Assisted with training of new employees.

RUSS BERRIE & COMPANY, INC., Oakland, New Jersey March 2004 - January 2011

Customer Service Representative

Displayed a vast knowledge of all company products and promotions

Worked with customers regarding purchase orders and invoices

Reviewed outstanding invoices

Assisted clients with lost and damaged merchandise claims and credit issuance

Received and processed customer feedback regarding products and promotions

Ensured effective show room and merchandise presentation to current and potential vendors

LORD & TAYLOR, Wayne, New Jersey March 2001 - March 2004

Sales Associate

Maintained selling as the priority while on the floor

Effectively handled multiple customers while maintaining poise and service standards

Greeted customers within company standards and acknowledging the next customer in line

Practiced suggestive selling by offering every customer related items

Demonstrated knowledge of store products and services to build sales and enhance the level of customer service

provided

Knowledge and properly executing all systems and POS procedures to ensure a quick transaction

Maintained all department standards including but not limited to keeping areas neat and organized

BRADLEES, Totowa, New Jersey October 1998 - February 2001

Front-End Supervisor

Actively coached and counseled associates to reach their full potential

Created a positive work environment that results in retention and turnover reduction

Solicited feedback from customers regarding their shopping experience and satisfaction

Clearly communicated store, company, and departmental objectives so staff is well informed

Ensured that all policies, procedures and shortage awareness programs are thoroughly understood

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