Project Manager Customer Service

Ismail M Archible

*** ****** *** •Hampton, GA ***28 •678-***-**** •******.********@*****.***

Qualifications Profile

Expert Project Manager and Sales/Marketing Professional with over 4 years’ experience managing information technology and construction projects. Assess problems quickly and resolve effectively and efficiently with minimal supervision. Work well under pressure with time constraints. Proven ability to multi task and maintain diplomacy and professionalism.

* Administration: Direct and oversee an organization's financial and budgetary activities, Analyze financial statements, sales reports and other performance indicators, Identify places to cut costs and to improve performance, policies and programs.

* Customer Service: Great listener, outstanding interpersonal communication skills, understand human psychology,

* Technical Skills: MS Project Schedule, MS Office Suites, MS Access, MSEPM, HTML, Web Application and Software Project Implementations, Adobe Illustrator, Visio, Freelance Graphics, Oracle Accounts Payable.

* Key Strengths: Exceptional leadership, Time management, and organizational skills, ability to influence people and clients, life cycle methodologies, project scope, Time, Cost, procurement, tools and techniques management.

Core Competencies

Strategic Planning Management Processes

Conflict Management Contracting

Negotiation and Advocacy Political Savvy

Professional Experience

IKE INC. Atlanta, GA 2012- Present

Project Manager/Commercial Construction

Accountable for full project lifecycle from planning to execution with accountability for client relationships, milestones and budget management.

* Assisted project teams with scope definition, Work Breakdown Structure sessions, budget estimates, project schedules using Microsoft Project, resource allocation, eliciting requirements and writing use cases, risk assessments, risk identification and mitigation, tracking project tasks, project reporting, and documenting lessons learned.

* Coordinates with planning section for review, take-offs estimates and establishing construction time lines.

* Coordinate procurement, shipping, construction schedules, travel requirements to include appropriate country clearances.

* Provide schedule updates prior and during construction phase.

* Maintain, facilitate and coordinated communication with Contracting Officers and Contracting Officer Technical Representative during project implementation and completion.

* Keep track of all expenditures and conduct periodic budget reviews

* Manage and evaluate personnel and sub-contractor performance.

* Manage multiple projects valued in excess of $1M dollars.

* Scheduling: Reviewed schedules with tenants and sub-contractors.

UR Beautifully Human INC. Atlanta, GA 2010-Present

Project Manager (2011)

Director of Operations (2010-2011)

Accountable for full project lifecycle from planning to execution with accountability for client relationships, milestones and budget management.

* Project management, policy and community outreach experience in private and nonprofit sectors

* Domestic and international experience in education, trade, ecotourism, and technology sectors

* diversity training, conflict management meetings, and community outreach programs.

* Assisted with developing waterfall and iterative project management methodologies, created project management templates, and provided project management services for IT projects.

* Researched and recommended specific vendors for improved facilities management, resulting in reduced costs and more efficient operations.

* Managed A $1M budget, which included operations, public relations, and payroll expenses.

* Created an annualized 9% increase in donations amounting to nearly $2 million in total return on investment in conjunction with the Director of Development

* Monitored and analyzed operations to identify areas of improvement. Designed, devised, and implemented practices and strategies with corporate partners to increase level of donations.

Professional Education/Training

Project Management Institution

PMP 2015

Gordon State College

2012-2015 B.S. Business (90 Credit Hours)

2011 Fayette County High School

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