Customer Service Manager
Resume:
Pamela R. Williams
Midlothian VA 23112
*********@*****.***
Education:
ECPI, Richmond VA August 2013- Present
Shady Grove High School, Rosedale LA
Experience:
04/14-Present Walgreens- Midlothian VA
Title: Customer Service Associate, duties include cashier, stock, and photo
specialist.
11/96-4/13 Staples Office Super Store-Richmond VA
Title: Operations Manager, duties include scheduling, training, inventory control,
safety audits, loss prevention audits, cash office, and supervisor for twenty five to
thirty employees, new hire orientation, sales and customer service issues and
concerns, proficient computer knowledge, and large copier and printer
knowledge.
10/94-11/96 Staples Office Super Store-Torrington CT
Title: Business Service Lead, duties included managing business service program,
service desk and high volume copy center. Supervised all front end associates.
Superintended money room operations. Opened and closed store. Responsible
for ordering in store supplies. Consistently exceeded sales and profit goals.
Promoted to Operations Manager November 1996.
8/93-10/94 Staples Office Super Store-West Hartford CT
Title: Copy Center Lead, assisted and advised customers on the basic design,
compilation and production of a variety of business presentations and documents.
Training new hires on the use of high speed color copiers and high speed black
copiers. Promotion to Business Service Lead October 1994.
9/92-8/93 Staples Office Super Store-West Hartford CT
Title: Cashier, duties included running register, customer service and counting
down register at end of shift.
Recognitions:
National Technical Honor Society
President’s Award ECPI
Dean’s List ECPI
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