Ramona Bond, PMP/ITILV*

Cerner/Epic & ICD** Project Manager Expert

INTRODUCTION

Ms. Ramona Bond has extensive experience in EMR Implementation, Project Management, EMR Training, ICD

Readiness and Implementation. She has fifteen years of IT project management experience, with 8+ years in the

healthcare IT arena. Within healthcare IT Ms. Bonds has managed major implementation projects for several EMR

products including Epic, Cerner, GE Centricity, Allscripts, eClinicalWorks and others. Over the past four years Ms.

Bond has focused her efforts on Epic Systems’ clients, serving in Senior PM and Director-level roles on multiple large-

scale Epic implementations. In addition, while serving as Director over an Epic implementation at Reading Hospital

System, Ms. Bond had project management responsibility for all aspects of the health system’s ICD-10 readiness and

implementation activities, including:

• Project management of Readings ICD-10 readiness and implementation activities related to training;

communication; clinical documentation, in collaboration with IT Program Management department; prepared

care contracts in accordance with the vision, strategy and guiding principles of ICD-10 Readiness Plan

• Created the scope, deliverables, timeline and execution of the future ICD-10 project plan

• Lead critical ICD-10 work plan streams

• Reviewed the current budgets for ICD-10 readiness activities and implementation expenses; communication

strategy; assessment of coding and clinical documentation improvement outcomes; determined strategic

options; managing the timeline and review of any managed care payer contracts that are impacted by ICD-10;

adherence to and monitoring of milestones, tasks and schedules of each assigned team; tracking the status of

project deliverables and timelines; scheduling team meetings; and assigning accountabilities

• Engaged appropriate stakeholders to drive the creation and achievement of all project milestone deliverables;

facilitated review and approval processes with Steering Committees, Senior Director and ICD-10 executive

sponsors

• Prepared project plan for measuring implementation performance

• Led and provided insight on key decisions for clinical, operational and financial business areas impacted by

the project

• Identified internal and external resources required to implement ICD-10

• Identified, evaluated, documented and disseminated lessons learned during the project phases

P E

R O F E S S I O N A L X P E R I E N C E

Ms. Ramona Bond is a PMP/ITILV3-certified Project Manager with 15+ years of IT project management experience,

with 8+ years of experience specific to healthcare IT. She has managed numerous EMR implementation projects

spanning multiple vendor product lines. Over the past four years her efforts have been focused on the effective

implementation of Epic Systems’ product suite. She has completed several large-scale Epic implementation projects,

including a multi-year project at Reading Hospital System in which her responsibilities included full ICD-10 readiness

and implementation planning.

Valley Care Health Systems Youngstown, OH May, 2014– August, 2014

Cerner Conversion Director-Project Manager

• Responsible for Trumbull Memorial Hospital, Hillside Rehabilitation Hospital and Northside Medical Center-

4 simultaneous go lives including a big bang

• Responsible for the hands-on design, build, implementation, testing, training and conversion of the following

Cerner Millennium applications: CareNet, CCL Programming, Charge services, SurgiNet/Anesthesia

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

Document Imaging, EMPI, FirstNet, iNET, iVIEW, Medical Device Interface (MDI), PathNet, PharmNet,

PowerChart, PowerChart Office, PowerInsight, PowerForms, PowerNotes, PowerOrders, PowerPlans,

HIM/ProFile, ProFit/Charge Master, PowerVision, RadNet, Scheduling & Registration (ESM/ERM),

Security

• Direct all activities of project support staff and sub-contractors and responsible for ensuring appropriate

resources are allocated and maintained to facilitate the successful completion of the project

• Assigns and monitor work of systems analysts and programmers

• Organize project activities that require interdepartmental meetings and communication ensuring completion

of the project on schedule and within budget constraints

• Provide leadership, project scope, timelines, schedules, budget, and project documentation

• Facilitate meetings and deliver project presentations to team members, directors, and C-level executives

• Establish and maintain effective relationships with Physicians, Clinical Staff, Hospital Directors, and C-Level

Executives

• Collaborate with Department and Clinical Staff on current and future state workflow assessment and

documentation re-design

• Troubleshoot and resolve reported system and application problems in test and production environments

• Supervise the development of training materials and training plans

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Manage quality auditing of project data and system build prior to conversions

• Ensure the ongoing process/system capability associated with the conversion or any changes required to meet

or exceed the expectations are established in the project design

Southside Regional Medical Center– Petersburg, VA February, 2014– May, 2014

Cerner Conversion Director-Project Manager

• Responsible for the hands-on design, build, implementation, testing, training and conversion of the following

Cerner Millennium applications: CareNet, CCL Programming, CORE/charge services, SurgiNet/Anesthesia

Document Imaging, EMPI, FirstNet, iNET, iVIEW, Medical Device Interface (MDI), PathNet, PharmNet,

PowerChart, PowerChart Office, PowerInsight, PowerForms, PowerNotes, PowerOrders, PowerPlans,

HIM/ProFile, ProFit/Charge Master, PowerVision, RadNet, Scheduling & Registration (ESM/ERM),

Security

• Direct all activities of project support staff and sub-contractors and responsible for ensuring appropriate

resources are allocated and maintained to facilitate the successful completion of the project

• Assigns and monitor work of systems analysts and programmers

• Organize project activities that require interdepartmental meetings and communication ensuring completion

of the project on schedule and within budget constraints

• Provide leadership, project scope, timelines, schedules, budget, and project documentation

• Facilitate meetings and deliver project presentations to team members, directors, and C-level executives

• Establish and maintain effective relationships with Physicians, Clinical Staff, Hospital Directors, and C-Level

Executives

• Collaborate with Department and Clinical Staff on current and future state workflow assessment and

documentation re-design

• Troubleshoot and resolve reported system and application problems in test and production environments

• Supervise the development of training materials and training plans

• Manage quality auditing of project data and system build prior to conversions

• Manage the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Ensure the ongoing process/system capability associated with the conversion or any changes required to meet

or exceed the expectations are established in the project design

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

Mount Sinai Hospital Systems– New York, NY October, 2013 – February, 2014

Epic ICD-10 Implementation Director

• Responsible for the overall project management of client's ICD-10 readiness and implementation activities

related to data readiness (data warehouse, reporting, system configuration), training (internal staff and

providers)

• Communication; clinical documentation, in collaboration with client's IT Program Management department;

and managed care contracts in accordance with the vision, strategy and guiding principles of client's ICD-10

Readiness Plan.

• Managed the scope, deliverables, timeline and execution of the project plan. Lead critical ICD-10 work plan

streams

• Monitored the activities of project teams through other project managers and work stream leads.

• Prepared standard and ad hoc management reports and presentations for assigned project work.

• Responsibilities included managing budgets for ICD-10 readiness activities and implementation expenses;

project management of the communication strategy; assessment of coding and clinical documentation

improvement outcomes; determining strategic options; managing the timeline and review of any managed

care payer contracts that are impacted by ICD-10; adherence and monitoring of milestones, tasks and

schedules of each assigned team; tracking the status of project deliverables and timelines; scheduling team

meetings; and assigning accountabilities.

• Managed Regression Testing

• Managed Revenue Cycle Legacy Upgrades, Ancillary Apps and Epic 2014 Upgrade

• Managed End To End Claims & Payer Testing

• Managed End to End Integrated Testing

• Worked with ID’s for the Development of Test Plans, Scenarios and Scripts

• Over saw analyst in order to develop a patient friendly billing system with a comprehensive listing from the

CDM file

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Ensured accuracy of the chargemaster reported to the C Suite

• Full working knowledge of revenue cycle as well as revenue workflows

Santa Clara Valley Health System – Santa Clara, CA January, 2013 – October,

2013

Epic Training Implementation Senior Project Manager

• Maintained the scope, schedule and quality of the project for the entire health system

• Developed and administered Training Charter

• Oversaw the development, standardization, prioritization and centralization of training and education

materials produced by the Instructional Designers

• Directed supervision of the instructional designers in their respective areas

• Supported the training needs of specific application suites within the broader EPIC implementation and

associated applications & Community Connect

• Collaborated at all levels of the organization to deliver curriculum and training to all employees

• Developed and updated the Super User and End User calculator/schedules for the number of Trainers vs.

Super User/End Users

• Scheduled the training across the facilities for Super Users/End Users

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Provided the business analysis regarding the Super User/End User training

• Worked closely with the Project Director, Co-Training Project Manager and other Project Managers to

coordinate activities

• Monitored the health of the overall program and coordinate communication between all involved areas

• Managed the training of the Charge Master Team to develop, maintain, and monitor the chargemaster and its

pricing scheme

• Prepared for Epic 2012 upgrade

Geisinger Health System - Danville, PA December, 2012 – January, 2013

Senior Epic Project Manager

• Evaluated Rapid workflow assessments

Reading Hospital System - Reading, PA September, 2011 – December, 2012

Enterprise Director, Epic Ambulatory/Inpatient Implementation

• Managed ICD-10 Readiness and Implementation Planning project activities – see Introduction for details

• Established and implemented community connect inpatient and outpatient Project Management processes and

methodologies to ensure projects were delivered on time, within budget, adhered to high quality standards

and met assigned expectations for a large health system including a 734 bed Medical Center, the McGinn

Family Regional Cancer Center, the Miller Regional Heart Center, the Beginnings Maternity Center, the

Reading Health Rehabilitation Hospital, and the following Medical systems; Reading Health Medical

Services at Spring Ridge, Reading Health Medical Services at Wyomissing Plaza, Reading Health Medical

Services at Muhlenberg and Reading Health Medical Services at Northern Berks

• Directed the team throughout the build, integration and implementation process of OpTime, Radiant, Clindoc,

CPOE, Willow, ASAP, ADT/Prelude, Cadence, Resolute, HIM/Imaging, Anesthesia, MyChart, Community

Connect, Beacon and Nurse Triage

• Provided standardization direction as well as aligning the application version and workflow with current

standards

• Performed "go-live" readiness assessments

• Prepared project documentation to ensure knowledge transfer

• Effectively supported and embodied the scope and change control processes

• Assembled project plans and teamwork assignments

• Reported to and coordinated directly with the C Suites

• Directed and monitored work efforts on a daily basis

• Identified resource needs, performed quality reviews; and escalated functional, quality and timeline issues

appropriately

• Coordinated any/all communication efforts to appropriate individuals

• Performed task analysis, long term and short term planning, and determined needs of the project and staff

• Managed the Epic project tasks in particular application area(s). These tasks are moderately to highly

complex

• Provided analysis support and lead build, testing and integration solutions for the applications

• Managed and analyzed the development of the applications

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Managed the team as well as hands on with problem management identification, classification, and resolution

activities within the applications

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Negotiated with clients and vendors to deliver projects and tasks within mutually agreed upon deadlines

• Managed the responsibilities of hiring, firing, performance management

• Planned and facilitated meetings to obtain decisions, updated status and created pathways to action

New York University Medical Center (NYUMC) - New York, NY October, 2010 – August, 2011

Senior Epic Implementation Project Manager

• Directed the team throughout the build, integration and implementation process of OpTime, Radiant, Clindoc,

CPOE, Willow, ASAP, ADT/Prelude, Cadence, Resolute, Community Connect, HIM/Imaging and Customer

Relationship Management/Call Management, Anesthesia, MyChart, Beacon and Nurse Triage. NYU is

composed of four acute care hospitals; Tisch Hospital, the Hospital for Joint Diseases, Hassenfeld Pediatric

Center and Rusk Institute of Rehabilitation Medicine and the NYU School of Medicine as well as a very large

array of ambulatory care and physician services throughout Manhattan and in the outer boroughs, Long

Island, New Jersey, and Westchester, Putnam, and Dutchess Counties.

• Reported to and coordinated directly with the C Suites

• Developed and maintained strong working relationships with all key internal stakeholders including customer

executives, product managers and resource managers

• Responsible for the management of multiple large, complex projects with significant impact to NYUMC -

Including the EPASS to EPIC enterprise wide cut-over

• Managed a staff of 15 ancillary staff members and project managers for the EPASS/EPIC enterprise wide cut-

over

• Determined the nature and scope of the cut-over activity from appropriate personnel

• Prepared a contingency plan to ensure the system integration proceeded according to plan

• Responsible for overall coordination, status reporting and stability of project oriented work efforts

• Established and implemented project management processes and methodologies to ensure projects were

delivered on time, within budget and adhered to high-quality standards and met customer expectations

• Coordinated communication with all areas of the enterprise that impacted the scope, budget, risk and

resources of the work effort being managed

• Coordinated deliverable and project specific activities performed by cross-functional project teams

• Coordinated implementation strategies and detailed estimates to support new sales campaigns

• Coordinated releases that consist of a matrix team and interrelated and independent application and/or

infrastructure changes

• Defined and established enterprise release management/cut-over schedules

• Developed business shutdown/start-up procedures for use during cut-over, including backlog processing for

each business area concerned

• Developed interim business procedures for use during system blackouts

• Developed requirements, policies and dual maintenance for systems and data freeze requirements to be used

during test and production releases/cut-overs

• Developed interface promotion/cut-over plans for shutdown and start-up of new and existing systems

• Served as the key release/cut-over representative in all communication, management and decision-making

forums/discussions (i.e. Change Management, Stage Gates, Post Release Review, etc.)

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Served as an escalation point for all issues, questions associated with a release/cutover and releases managed

by other release managers and facilitated calls/meetings, as needed, during the release/actual cutover period

• Resolved scheduling, resource conflicts and assisted with team member performance issues

• Created detailed documentation on the cut-over process, policies and procedures

• Utilized post cut-over reviews to improve and adjust the cut-over management process

Morris Heights Health Community Center - Bronx, NY December, 2009 – June, 2010

Senior IT Project Manager

• Responsible for the integration and development processes that meet business needs across the organization

and accountable for functional, business and broad company devices

• Managed complex issues within area of expertise and manage the involvement of long-term integration and

implementation of GE Centricity Electronic Medical Record

• Planned and contributed to the overall business strategy for the implantation of GE Centricity/Upgrade

• Reported to and coordinated directly with the C Suites

• Served as the leader of business solutions projects in support of assigned applications in the area of

Development

• Implemented comprehensive project plans, beginning with project team structure, resource assignment and

ending with a control plan identifying both business process metrics and IT platform quality requirements

using Microsoft Project

• Performed network security design and analysis, application flow diagramming as well as manage multiple

server consolidations

• Developed network design, backup/replication/restore process for large, multi terabyte Oracle RAC and SQL

databases to EMC SAN

• Provided SharePoint application and technical process development

• Responsible for the bilateral implementation of Centricity EMR- Evaluation and Management (E&M) Coding

in order to produce a "Super Bill" for the finance

• Responsible for the SQL 2008 Enterprise Server Business Intelligence database implementation

• Managed and lead the IT Infrastructure and operations functions of network engineering, database

administration, systems engineering, and administration in addition to providing the technology foundation

for MHHC enterprise EMR systems and applications

• Supported applications including but not limited to GE Centricity PM/ EMR, Trace Master, Dentrix, Oracle,

PeopleSoft ERP application suite, ADP Employee Portal, IBM Contract and Document Management, custom

business applications, Active Directory, and E-mail (Outlook)

• Responsible for the Data Center Design and Development

• Responsible for implementing the RHIO

• Managed on a day-to-day basis 31 IT/CI/Clinical staff members for implementations

Saint Vincent Catholic Medical Center October, 2009 – December, 2009

Senior IT Project Manager

• Provided application/database analysis and support, system integration, interface integration and customized

application solutions for eClinicalWork's Electronic Management Reports

• Provided direction on implementation activities related to the implementation of eClinicalWorks EMR

products

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Designed developed and maintained custom EMR practice management system, electronic medical records

system or the interface engine application software as assigned

• Provided in-depth analysis, validation and correction of data within clinical applications including practice

management systems, EMR, Interface Engine application and associated modules as assigned

• Provided SharePoint application and technical process development

• Reported to and coordinated directly with the C Suites

• Performed application monitoring and planning, utilization tracking and reporting

• Provided application/system tuning when appropriate. Managed system upgrades, enhancements, and

modifications

• Prepared the Project Charter whereby the goals, objectives, risks, assumptions, organizational structure,

staffing level, team organization, roles and responsibilities, work breakdown structure and deliverables were

identified and defined

• Analyzed user requirements, procedures, and problems to automate or improve existing systems and reviewed

computer system capabilities, workflow, and scheduling limitations

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

• Coordinated changes to databases, tested and implemented databases, performed database analysis, and built

database of which the content contained medical terms

• Server consolidation, MS Project server and SharePoint implementation

NYCHHC/Woodhull Medical & Mental Health Center April, 2005 – September, 2009

Senior Project Manager - EMR Clinical IT

• Conducted and provided ongoing classroom or one-on-one training for doctors, clinicians, nursing and

administrative staff throughout the North Brooklyn Health Network

• Project Managed and managed the responsibilities for implementation, functionality and user training/support

for multiple clinical applications

• Trained end users consisting of but not limited to MISYS, Centricity, Ansos, TraceMaster, Unity, Dentrix and

Downtime Procedures for clinical usage

• Provided clinical staff with established training programs on application features for MISYS functionality and

processes making real time adjustments to the training program based on end-users unique processes and

business issues

• Made basic process recommendations related to software application as related to specific business needs for

NBHN

• Trained trainers and created basic software documentation for MISYS. Created post-training debriefs and

coordinated agendas with clinical staff

• Produced user documentation for MISYS, Centricity and or Downtime Procedures to support product upgrade

releases

• Assessed individual physician practice requirements

• Provided training for any and all new modules on MISYS, Centricity, Trace-Master, Ansos, Dentrix, Unity

• Designed workflows for MISYS, Centricity, Trace-Master, Ansos, Dentrix, Allscripts Enterprise EHR and

Unity

• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Conducted go-live planning and staff readiness evaluation

• Provided ongoing super user and end user training

NYCHHC/Central Office September, 2008 – March, 2009

Director of Project Management/ IT/HR Coordination

• Supported the development of two new human capital initiatives in IT consisting of a comprehensive IT

training program and a consolidated staffing and on-boarding program of corporate IT for all City hospitals

• Responsibilities included supporting the IT leadership with the HR processes related to posting, interviewing

and hiring/on-boarding, gather position requirements and develop materials for approval and job posting,

coordinate with HR to identify appropriate job levels and sourcing strategy, develop staff communications to

share vacancies and postings, administer the IT screening, interviewing and hiring process, create and

maintain on-boarding and orientation materials, coordinate on-boarding activities for new staff

• Responsible for NYCHHC's IT training program including the management of the training plan, development

of curriculum, administration of courses, and delivery of training to HHC staff as necessary

• Training programs included, but not limited to, EMR implementation, the enterprise-wide HIPPA training

program, data center consolidation, service desk consolidation, enterprise wide ERP implementation and

enterprise wide billing system implementation, BMC and People Soft implementation

Softek - New York, NY January, 2005 – March, 2005

Senior Project Manager/IT

• Executed PMO methodologies including the use of tools, processes, procedures, project planning, tracking

and reporting. Assumed overall project management and training

• Worked with Senior VP of IT, Director of Operations, and Business Partners to develop project plans

• Managed a staff of 15 Project Managers

• Planned, coordinated and tracked all activities related to the implementation of a major strategic initiative

• Orchestrated go-live planning and client readiness evaluation

• Monitored budget information and ensured that project milestones were met in order to meet quarterly

revenue targets

• Assisted the Senior VP of IT and Director of Operations in database and application integration strategy;

provided technology evaluations, training evaluations, cost-benefit analyses, build vs. buy analyses and

recommendations as needed for IT initiatives

• Assisted in the implementation and on-going strategy, testing, and improvement of Softek's business

continuity and disaster recovery plans

Columbia House Company - New York, NY August, 2001 – December, 2004

Senior IT Project Manager

• Provided full working knowledge and experience with all phases of the project life cycle (Including but not

excluding: discovery, planning, requirements gathering, design specifications, solution development)

• Provided client support, quality assurance and systems integration

• Worked closely with marketing, development and creative teams to effectively manage multiple small,

medium and large projects with varying levels of complexity

• Responsibilities included managing a staff of 12 Project Managers and the implementation of IT projects

• IT Project Management Proposal Writer

Ramona Bond, PMP/ITILV3

Cerner/Epic & ICD10 Project Manager Expert

• Consulted with client to assess client's needs and wants

• Researched and provided feedback to clients in regard to client's specific requests

AstraZeneca Pharmaceuticals - New York, NY October, 2000 – March, 2001

Pharmaceutical Project Manager

• Provided working clinical knowledge and understanding of Gastrointestinal and Cardiovascular drugs and

systems

• Responsibilities included establishing and maintaining working relationships with Physicians and hospitals in

assigned territory

• Responsibilities included allocating millions in funds and grants for different Physicians and hospitals for

patient assistance programs, OSHA programs, office educational grants, patient educational documentation

and creating new office forms that allowed doctors and staff to work more efficiently

E D U C A T I O N

Clayton College of Natural Health

PhD – Naturopathic/Homeopathic Medicines (in process)

BA – Naturopathic Medicines

Millennium Institute

PMP - ITILV3 Certified, Certified IT Project Manager

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