Cerner/Epic Implementation Director/Sr. Project Manager
Resume:
Ramona Bond, PMP/ITILV*
Cerner/Epic & ICD** Project Manager Expert
INTRODUCTION
Ms. Ramona Bond has extensive experience in EMR Implementation, Project Management, EMR Training, ICD
Readiness and Implementation. She has fifteen years of IT project management experience, with 8+ years in the
healthcare IT arena. Within healthcare IT Ms. Bonds has managed major implementation projects for several EMR
products including Epic, Cerner, GE Centricity, Allscripts, eClinicalWorks and others. Over the past four years Ms.
Bond has focused her efforts on Epic Systems’ clients, serving in Senior PM and Director-level roles on multiple large-
scale Epic implementations. In addition, while serving as Director over an Epic implementation at Reading Hospital
System, Ms. Bond had project management responsibility for all aspects of the health system’s ICD-10 readiness and
implementation activities, including:
• Project management of Readings ICD-10 readiness and implementation activities related to training;
communication; clinical documentation, in collaboration with IT Program Management department; prepared
care contracts in accordance with the vision, strategy and guiding principles of ICD-10 Readiness Plan
• Created the scope, deliverables, timeline and execution of the future ICD-10 project plan
• Lead critical ICD-10 work plan streams
• Reviewed the current budgets for ICD-10 readiness activities and implementation expenses; communication
strategy; assessment of coding and clinical documentation improvement outcomes; determined strategic
options; managing the timeline and review of any managed care payer contracts that are impacted by ICD-10;
adherence to and monitoring of milestones, tasks and schedules of each assigned team; tracking the status of
project deliverables and timelines; scheduling team meetings; and assigning accountabilities
• Engaged appropriate stakeholders to drive the creation and achievement of all project milestone deliverables;
facilitated review and approval processes with Steering Committees, Senior Director and ICD-10 executive
sponsors
• Prepared project plan for measuring implementation performance
• Led and provided insight on key decisions for clinical, operational and financial business areas impacted by
the project
• Identified internal and external resources required to implement ICD-10
• Identified, evaluated, documented and disseminated lessons learned during the project phases
P E
R O F E S S I O N A L X P E R I E N C E
Ms. Ramona Bond is a PMP/ITILV3-certified Project Manager with 15+ years of IT project management experience,
with 8+ years of experience specific to healthcare IT. She has managed numerous EMR implementation projects
spanning multiple vendor product lines. Over the past four years her efforts have been focused on the effective
implementation of Epic Systems’ product suite. She has completed several large-scale Epic implementation projects,
including a multi-year project at Reading Hospital System in which her responsibilities included full ICD-10 readiness
and implementation planning.
Valley Care Health Systems Youngstown, OH May, 2014– August, 2014
Cerner Conversion Director-Project Manager
• Responsible for Trumbull Memorial Hospital, Hillside Rehabilitation Hospital and Northside Medical Center-
4 simultaneous go lives including a big bang
• Responsible for the hands-on design, build, implementation, testing, training and conversion of the following
Cerner Millennium applications: CareNet, CCL Programming, Charge services, SurgiNet/Anesthesia
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
Document Imaging, EMPI, FirstNet, iNET, iVIEW, Medical Device Interface (MDI), PathNet, PharmNet,
PowerChart, PowerChart Office, PowerInsight, PowerForms, PowerNotes, PowerOrders, PowerPlans,
HIM/ProFile, ProFit/Charge Master, PowerVision, RadNet, Scheduling & Registration (ESM/ERM),
Security
• Direct all activities of project support staff and sub-contractors and responsible for ensuring appropriate
resources are allocated and maintained to facilitate the successful completion of the project
• Assigns and monitor work of systems analysts and programmers
• Organize project activities that require interdepartmental meetings and communication ensuring completion
of the project on schedule and within budget constraints
• Provide leadership, project scope, timelines, schedules, budget, and project documentation
• Facilitate meetings and deliver project presentations to team members, directors, and C-level executives
• Establish and maintain effective relationships with Physicians, Clinical Staff, Hospital Directors, and C-Level
Executives
• Collaborate with Department and Clinical Staff on current and future state workflow assessment and
documentation re-design
• Troubleshoot and resolve reported system and application problems in test and production environments
• Supervise the development of training materials and training plans
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Manage quality auditing of project data and system build prior to conversions
• Ensure the ongoing process/system capability associated with the conversion or any changes required to meet
or exceed the expectations are established in the project design
Southside Regional Medical Center– Petersburg, VA February, 2014– May, 2014
Cerner Conversion Director-Project Manager
• Responsible for the hands-on design, build, implementation, testing, training and conversion of the following
Cerner Millennium applications: CareNet, CCL Programming, CORE/charge services, SurgiNet/Anesthesia
Document Imaging, EMPI, FirstNet, iNET, iVIEW, Medical Device Interface (MDI), PathNet, PharmNet,
PowerChart, PowerChart Office, PowerInsight, PowerForms, PowerNotes, PowerOrders, PowerPlans,
HIM/ProFile, ProFit/Charge Master, PowerVision, RadNet, Scheduling & Registration (ESM/ERM),
Security
• Direct all activities of project support staff and sub-contractors and responsible for ensuring appropriate
resources are allocated and maintained to facilitate the successful completion of the project
• Assigns and monitor work of systems analysts and programmers
• Organize project activities that require interdepartmental meetings and communication ensuring completion
of the project on schedule and within budget constraints
• Provide leadership, project scope, timelines, schedules, budget, and project documentation
• Facilitate meetings and deliver project presentations to team members, directors, and C-level executives
• Establish and maintain effective relationships with Physicians, Clinical Staff, Hospital Directors, and C-Level
Executives
• Collaborate with Department and Clinical Staff on current and future state workflow assessment and
documentation re-design
• Troubleshoot and resolve reported system and application problems in test and production environments
• Supervise the development of training materials and training plans
• Manage quality auditing of project data and system build prior to conversions
• Manage the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Ensure the ongoing process/system capability associated with the conversion or any changes required to meet
or exceed the expectations are established in the project design
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
Mount Sinai Hospital Systems– New York, NY October, 2013 – February, 2014
Epic ICD-10 Implementation Director
• Responsible for the overall project management of client's ICD-10 readiness and implementation activities
related to data readiness (data warehouse, reporting, system configuration), training (internal staff and
providers)
• Communication; clinical documentation, in collaboration with client's IT Program Management department;
and managed care contracts in accordance with the vision, strategy and guiding principles of client's ICD-10
Readiness Plan.
• Managed the scope, deliverables, timeline and execution of the project plan. Lead critical ICD-10 work plan
streams
• Monitored the activities of project teams through other project managers and work stream leads.
• Prepared standard and ad hoc management reports and presentations for assigned project work.
• Responsibilities included managing budgets for ICD-10 readiness activities and implementation expenses;
project management of the communication strategy; assessment of coding and clinical documentation
improvement outcomes; determining strategic options; managing the timeline and review of any managed
care payer contracts that are impacted by ICD-10; adherence and monitoring of milestones, tasks and
schedules of each assigned team; tracking the status of project deliverables and timelines; scheduling team
meetings; and assigning accountabilities.
• Managed Regression Testing
• Managed Revenue Cycle Legacy Upgrades, Ancillary Apps and Epic 2014 Upgrade
• Managed End To End Claims & Payer Testing
• Managed End to End Integrated Testing
• Worked with ID’s for the Development of Test Plans, Scenarios and Scripts
• Over saw analyst in order to develop a patient friendly billing system with a comprehensive listing from the
CDM file
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Ensured accuracy of the chargemaster reported to the C Suite
• Full working knowledge of revenue cycle as well as revenue workflows
Santa Clara Valley Health System – Santa Clara, CA January, 2013 – October,
2013
Epic Training Implementation Senior Project Manager
• Maintained the scope, schedule and quality of the project for the entire health system
• Developed and administered Training Charter
• Oversaw the development, standardization, prioritization and centralization of training and education
materials produced by the Instructional Designers
• Directed supervision of the instructional designers in their respective areas
• Supported the training needs of specific application suites within the broader EPIC implementation and
associated applications & Community Connect
• Collaborated at all levels of the organization to deliver curriculum and training to all employees
• Developed and updated the Super User and End User calculator/schedules for the number of Trainers vs.
Super User/End Users
• Scheduled the training across the facilities for Super Users/End Users
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Provided the business analysis regarding the Super User/End User training
• Worked closely with the Project Director, Co-Training Project Manager and other Project Managers to
coordinate activities
• Monitored the health of the overall program and coordinate communication between all involved areas
• Managed the training of the Charge Master Team to develop, maintain, and monitor the chargemaster and its
pricing scheme
• Prepared for Epic 2012 upgrade
Geisinger Health System - Danville, PA December, 2012 – January, 2013
Senior Epic Project Manager
• Evaluated Rapid workflow assessments
Reading Hospital System - Reading, PA September, 2011 – December, 2012
Enterprise Director, Epic Ambulatory/Inpatient Implementation
• Managed ICD-10 Readiness and Implementation Planning project activities – see Introduction for details
• Established and implemented community connect inpatient and outpatient Project Management processes and
methodologies to ensure projects were delivered on time, within budget, adhered to high quality standards
and met assigned expectations for a large health system including a 734 bed Medical Center, the McGinn
Family Regional Cancer Center, the Miller Regional Heart Center, the Beginnings Maternity Center, the
Reading Health Rehabilitation Hospital, and the following Medical systems; Reading Health Medical
Services at Spring Ridge, Reading Health Medical Services at Wyomissing Plaza, Reading Health Medical
Services at Muhlenberg and Reading Health Medical Services at Northern Berks
• Directed the team throughout the build, integration and implementation process of OpTime, Radiant, Clindoc,
CPOE, Willow, ASAP, ADT/Prelude, Cadence, Resolute, HIM/Imaging, Anesthesia, MyChart, Community
Connect, Beacon and Nurse Triage
• Provided standardization direction as well as aligning the application version and workflow with current
standards
• Performed "go-live" readiness assessments
• Prepared project documentation to ensure knowledge transfer
• Effectively supported and embodied the scope and change control processes
• Assembled project plans and teamwork assignments
• Reported to and coordinated directly with the C Suites
• Directed and monitored work efforts on a daily basis
• Identified resource needs, performed quality reviews; and escalated functional, quality and timeline issues
appropriately
• Coordinated any/all communication efforts to appropriate individuals
• Performed task analysis, long term and short term planning, and determined needs of the project and staff
• Managed the Epic project tasks in particular application area(s). These tasks are moderately to highly
complex
• Provided analysis support and lead build, testing and integration solutions for the applications
• Managed and analyzed the development of the applications
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Managed the team as well as hands on with problem management identification, classification, and resolution
activities within the applications
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Negotiated with clients and vendors to deliver projects and tasks within mutually agreed upon deadlines
• Managed the responsibilities of hiring, firing, performance management
• Planned and facilitated meetings to obtain decisions, updated status and created pathways to action
New York University Medical Center (NYUMC) - New York, NY October, 2010 – August, 2011
Senior Epic Implementation Project Manager
• Directed the team throughout the build, integration and implementation process of OpTime, Radiant, Clindoc,
CPOE, Willow, ASAP, ADT/Prelude, Cadence, Resolute, Community Connect, HIM/Imaging and Customer
Relationship Management/Call Management, Anesthesia, MyChart, Beacon and Nurse Triage. NYU is
composed of four acute care hospitals; Tisch Hospital, the Hospital for Joint Diseases, Hassenfeld Pediatric
Center and Rusk Institute of Rehabilitation Medicine and the NYU School of Medicine as well as a very large
array of ambulatory care and physician services throughout Manhattan and in the outer boroughs, Long
Island, New Jersey, and Westchester, Putnam, and Dutchess Counties.
• Reported to and coordinated directly with the C Suites
• Developed and maintained strong working relationships with all key internal stakeholders including customer
executives, product managers and resource managers
• Responsible for the management of multiple large, complex projects with significant impact to NYUMC -
Including the EPASS to EPIC enterprise wide cut-over
• Managed a staff of 15 ancillary staff members and project managers for the EPASS/EPIC enterprise wide cut-
over
• Determined the nature and scope of the cut-over activity from appropriate personnel
• Prepared a contingency plan to ensure the system integration proceeded according to plan
• Responsible for overall coordination, status reporting and stability of project oriented work efforts
• Established and implemented project management processes and methodologies to ensure projects were
delivered on time, within budget and adhered to high-quality standards and met customer expectations
• Coordinated communication with all areas of the enterprise that impacted the scope, budget, risk and
resources of the work effort being managed
• Coordinated deliverable and project specific activities performed by cross-functional project teams
• Coordinated implementation strategies and detailed estimates to support new sales campaigns
• Coordinated releases that consist of a matrix team and interrelated and independent application and/or
infrastructure changes
• Defined and established enterprise release management/cut-over schedules
• Developed business shutdown/start-up procedures for use during cut-over, including backlog processing for
each business area concerned
• Developed interim business procedures for use during system blackouts
• Developed requirements, policies and dual maintenance for systems and data freeze requirements to be used
during test and production releases/cut-overs
• Developed interface promotion/cut-over plans for shutdown and start-up of new and existing systems
• Served as the key release/cut-over representative in all communication, management and decision-making
forums/discussions (i.e. Change Management, Stage Gates, Post Release Review, etc.)
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Served as an escalation point for all issues, questions associated with a release/cutover and releases managed
by other release managers and facilitated calls/meetings, as needed, during the release/actual cutover period
• Resolved scheduling, resource conflicts and assisted with team member performance issues
• Created detailed documentation on the cut-over process, policies and procedures
• Utilized post cut-over reviews to improve and adjust the cut-over management process
Morris Heights Health Community Center - Bronx, NY December, 2009 – June, 2010
Senior IT Project Manager
• Responsible for the integration and development processes that meet business needs across the organization
and accountable for functional, business and broad company devices
• Managed complex issues within area of expertise and manage the involvement of long-term integration and
implementation of GE Centricity Electronic Medical Record
• Planned and contributed to the overall business strategy for the implantation of GE Centricity/Upgrade
• Reported to and coordinated directly with the C Suites
• Served as the leader of business solutions projects in support of assigned applications in the area of
Development
• Implemented comprehensive project plans, beginning with project team structure, resource assignment and
ending with a control plan identifying both business process metrics and IT platform quality requirements
using Microsoft Project
• Performed network security design and analysis, application flow diagramming as well as manage multiple
server consolidations
• Developed network design, backup/replication/restore process for large, multi terabyte Oracle RAC and SQL
databases to EMC SAN
• Provided SharePoint application and technical process development
• Responsible for the bilateral implementation of Centricity EMR- Evaluation and Management (E&M) Coding
in order to produce a "Super Bill" for the finance
• Responsible for the SQL 2008 Enterprise Server Business Intelligence database implementation
• Managed and lead the IT Infrastructure and operations functions of network engineering, database
administration, systems engineering, and administration in addition to providing the technology foundation
for MHHC enterprise EMR systems and applications
• Supported applications including but not limited to GE Centricity PM/ EMR, Trace Master, Dentrix, Oracle,
PeopleSoft ERP application suite, ADP Employee Portal, IBM Contract and Document Management, custom
business applications, Active Directory, and E-mail (Outlook)
• Responsible for the Data Center Design and Development
• Responsible for implementing the RHIO
• Managed on a day-to-day basis 31 IT/CI/Clinical staff members for implementations
Saint Vincent Catholic Medical Center October, 2009 – December, 2009
Senior IT Project Manager
• Provided application/database analysis and support, system integration, interface integration and customized
application solutions for eClinicalWork's Electronic Management Reports
• Provided direction on implementation activities related to the implementation of eClinicalWorks EMR
products
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Designed developed and maintained custom EMR practice management system, electronic medical records
system or the interface engine application software as assigned
• Provided in-depth analysis, validation and correction of data within clinical applications including practice
management systems, EMR, Interface Engine application and associated modules as assigned
• Provided SharePoint application and technical process development
• Reported to and coordinated directly with the C Suites
• Performed application monitoring and planning, utilization tracking and reporting
• Provided application/system tuning when appropriate. Managed system upgrades, enhancements, and
modifications
• Prepared the Project Charter whereby the goals, objectives, risks, assumptions, organizational structure,
staffing level, team organization, roles and responsibilities, work breakdown structure and deliverables were
identified and defined
• Analyzed user requirements, procedures, and problems to automate or improve existing systems and reviewed
computer system capabilities, workflow, and scheduling limitations
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
• Coordinated changes to databases, tested and implemented databases, performed database analysis, and built
database of which the content contained medical terms
• Server consolidation, MS Project server and SharePoint implementation
NYCHHC/Woodhull Medical & Mental Health Center April, 2005 – September, 2009
Senior Project Manager - EMR Clinical IT
• Conducted and provided ongoing classroom or one-on-one training for doctors, clinicians, nursing and
administrative staff throughout the North Brooklyn Health Network
• Project Managed and managed the responsibilities for implementation, functionality and user training/support
for multiple clinical applications
• Trained end users consisting of but not limited to MISYS, Centricity, Ansos, TraceMaster, Unity, Dentrix and
Downtime Procedures for clinical usage
• Provided clinical staff with established training programs on application features for MISYS functionality and
processes making real time adjustments to the training program based on end-users unique processes and
business issues
• Made basic process recommendations related to software application as related to specific business needs for
NBHN
• Trained trainers and created basic software documentation for MISYS. Created post-training debriefs and
coordinated agendas with clinical staff
• Produced user documentation for MISYS, Centricity and or Downtime Procedures to support product upgrade
releases
• Assessed individual physician practice requirements
• Provided training for any and all new modules on MISYS, Centricity, Trace-Master, Ansos, Dentrix, Unity
• Designed workflows for MISYS, Centricity, Trace-Master, Ansos, Dentrix, Allscripts Enterprise EHR and
Unity
• Managed the Charge Master Team to develop, maintain, and monitor the chargemaster and its pricing scheme
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Conducted go-live planning and staff readiness evaluation
• Provided ongoing super user and end user training
NYCHHC/Central Office September, 2008 – March, 2009
Director of Project Management/ IT/HR Coordination
• Supported the development of two new human capital initiatives in IT consisting of a comprehensive IT
training program and a consolidated staffing and on-boarding program of corporate IT for all City hospitals
• Responsibilities included supporting the IT leadership with the HR processes related to posting, interviewing
and hiring/on-boarding, gather position requirements and develop materials for approval and job posting,
coordinate with HR to identify appropriate job levels and sourcing strategy, develop staff communications to
share vacancies and postings, administer the IT screening, interviewing and hiring process, create and
maintain on-boarding and orientation materials, coordinate on-boarding activities for new staff
• Responsible for NYCHHC's IT training program including the management of the training plan, development
of curriculum, administration of courses, and delivery of training to HHC staff as necessary
• Training programs included, but not limited to, EMR implementation, the enterprise-wide HIPPA training
program, data center consolidation, service desk consolidation, enterprise wide ERP implementation and
enterprise wide billing system implementation, BMC and People Soft implementation
Softek - New York, NY January, 2005 – March, 2005
Senior Project Manager/IT
• Executed PMO methodologies including the use of tools, processes, procedures, project planning, tracking
and reporting. Assumed overall project management and training
• Worked with Senior VP of IT, Director of Operations, and Business Partners to develop project plans
• Managed a staff of 15 Project Managers
• Planned, coordinated and tracked all activities related to the implementation of a major strategic initiative
• Orchestrated go-live planning and client readiness evaluation
• Monitored budget information and ensured that project milestones were met in order to meet quarterly
revenue targets
• Assisted the Senior VP of IT and Director of Operations in database and application integration strategy;
provided technology evaluations, training evaluations, cost-benefit analyses, build vs. buy analyses and
recommendations as needed for IT initiatives
• Assisted in the implementation and on-going strategy, testing, and improvement of Softek's business
continuity and disaster recovery plans
Columbia House Company - New York, NY August, 2001 – December, 2004
Senior IT Project Manager
• Provided full working knowledge and experience with all phases of the project life cycle (Including but not
excluding: discovery, planning, requirements gathering, design specifications, solution development)
• Provided client support, quality assurance and systems integration
• Worked closely with marketing, development and creative teams to effectively manage multiple small,
medium and large projects with varying levels of complexity
• Responsibilities included managing a staff of 12 Project Managers and the implementation of IT projects
• IT Project Management Proposal Writer
Ramona Bond, PMP/ITILV3
Cerner/Epic & ICD10 Project Manager Expert
• Consulted with client to assess client's needs and wants
• Researched and provided feedback to clients in regard to client's specific requests
AstraZeneca Pharmaceuticals - New York, NY October, 2000 – March, 2001
Pharmaceutical Project Manager
• Provided working clinical knowledge and understanding of Gastrointestinal and Cardiovascular drugs and
systems
• Responsibilities included establishing and maintaining working relationships with Physicians and hospitals in
assigned territory
• Responsibilities included allocating millions in funds and grants for different Physicians and hospitals for
patient assistance programs, OSHA programs, office educational grants, patient educational documentation
and creating new office forms that allowed doctors and staff to work more efficiently
E D U C A T I O N
Clayton College of Natural Health
PhD – Naturopathic/Homeopathic Medicines (in process)
BA – Naturopathic Medicines
Millennium Institute
PMP - ITILV3 Certified, Certified IT Project Manager
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