Customer Service Manager

Tiffanie Armstrong

**** * ***** ** - **********, OH 45230

********.*********@*****.*** - 513-***-****

Results-oriented Visual Communicator with diverse background in management and customer

service. Dedicated to providing excellent customer service and making operational and procedural

improvements.

HIGHLIGHTS

Meticulous attention to detail Designer

Focused on customer QC Specialist

satisfaction previous Management skills

Skilled multi-tasker over 20 years of Restaurant skills

6 years of Floral Design

WORK EXPERIENCE

Designer

Jones The Florist - Blue Ash, OH - February 2010 to Present

Design floral arrangements

Front of House Manager

Great Scott Restaurant - Amelia, OH - May 2005 to August 2013

In charge of all front of house employees

Server, Bartender, Kitchen Manager

Great Scott Restaurant - Cincinnati, OH - April 2005 to August 2013

Manager

Great Scott Restaurant - Cincinnati, OH - May 2008 to January 2010

Florist Of Cincinnati - Cincinnati, OH

Addressed customer inquiries and resolved complaints.Opened a new store

location and assisted in recruiting and training new staff.Reorganized the sales

floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts.Maintained daily record of all transactions.Worked closely with the district manager

to formulate and build the store brand.Worked closely with the district manager to formulate and build the

store brand.

Designed floral arrangements. Held wedding Consultations.

Assistant Manager

Panera Bread - Cincinnati, OH - January 2005 to October 2007

Accepted payment from customers and made change as necessary.

Apportioned and served food to facility residents, employees, or patrons.

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Assisted

co-workers.

QC Specialist

Kinkos - Anderson, OH - September 1999 to May 2004

Successfully managed the activities of 10 team members in two locations.

Monitored the daily activities of customer support teams.

Effectively managed departmental expenses to stay within allocated budget.

oversaw all Quality Checks of all products

EDUCATION

Certificate in Design

Curtis School of Floral - Centerville, OH

2008

Associate of Arts in Communications

Art Institute of Pittsburgh - Pittsburgh, PA

1994

SKILLS

Graphic Design, Floral Designer, over 20 years of Restaurant experience

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