Customer Service Specialist
Resume:
VIVIENNE TUCKER
********.******@*********.**
QUALIFICATIONS SUMMARY
* Exceptional administrative skills and experience developed over more
than 13 years in a Service Administration role
* Strong computer skills with experience using a variety of software
programs such as MS Word, Excel, Outlook and SAP
* Well versed in administrative functions such as billings, purchase
orders, database management and general administrative support
* Task oriented and deadline driven, coupled with professional and
courteous interpersonal skills
* Highly organized with a keen attention to detail
RELEVANT SKILLS AND EXPERIENCE
Customer Service Background
* Developed strong customer service skills over many years of support
experience and through additional in-house training
* Professional and attentive when replying to questions and concerns in
person, over the telephone or via email
* Excellent communication skills with the ability to handle delicate and
discreet information with sensitivity and confidentiality
Administrative Skills and Experience
* Developed strong computer skills with experience in database
management, billing and purchase order creation in a fast-paced office
environment
* Created and maintained spread sheets for billing, credits, customer
profiles and history.
* Billing, purchase orders and customer profiles produced by a
computerized system - SAP
* Excellent keyboarding skills and knowledge of office equipment
VOCATIONAL EXPERIENCE
Service Administration Heidelberg Canada Graphic Equipment
1990 - 2013
* Processed billings for service calls and service contracts
* Maintained database for customer profiles and service contracts
* Assisted customers with related service inquiries by phone and email
* Assisted managers, dispatchers and field technicians
* Generated and maintained spreadsheets for management
* Generated purchase orders and processed for outside purchases
* Assisted with service quotes and travel arrangements
EDUCATION AND TRAINING
* Ontario Secondary School Diploma -Westwood Secondary - Mississauga,
Ontario
* In house training - customer service and telephone techniques.
* WHMIS certificate
HOBBIES AND INTERESTS
Family activities, gardening and stained glass.
Excellent references available upon request
Contact this candidate