Customer Service Project Manager

Sophia McDonnell

(Available for in-person interview and start immediately)

Summary:

1. Completed various business projects construction, energy, manufacturing,

education and medical industries, on projects using all project processes

including initiating, planning, executing, controlling, and closing

projects, brought projects in on-time, on-budget, and fulfilled

stakeholder requirements in accordance with PMI global standards,

factored in integration, scope, time, cost, quality, communication, risk

management, procurement and human resources to achieve project success,

worked with a cross functional teams with a heavy focus on procurement of

vendors and contractors for energy efficiency programs.

2. Received certification as a Project Management Professional (PMP) for

global project management from the Project Management Institute

3. Completed numerous projects in retail, manufacturing, education and

utility industries including, a super-efficient refrigerator program for

Southern California Edison Company a collaborative program with over 20

utilities across the United States; accounting and administrative

projects for the Archdiocese of Los Angeles; and business management and

training project for Bomatic, Inc. a blow-mold manufacturer in Ontario,

CA

Skills: Fluent in Microsoft Office, Microsoft Project, QuickBooks, Mas90

and CRM software

Education/ Certifications:

4. Master Degree in Business Administration, University of La Verne, CA, 95

5. Bachelor Degree in Communications, California State University

Fullerton, CA, 84

6. PMP Project Management Professional, 13

Project Management Institute; I.D. No. 70462212, expires 2016

7. Certified Project Management Professional, Southern California Edison

Company

8. Real Estate Broker, State of California Bureau of Real Estate,

I.D. 0170046 Expires 3/19/2015

Experience:

The Project Professionals Inc., Chino Hills, CA

11 - 13

Project Manager, Business Consultant, Broker

Responsibilities:

9. Completed various business projects in real estate, construction,

energy, manufacturing, education and medical industries, including a

three-month project for Medico, Inc., where I completed procurement

requests for proposals from hospitals, met with hospital procurement and

facilities management to negotiate linen contracts and created a

marketing program targeting disposal linen services.

10. Received certification as a Project Management Professional (PMP) for

global project management from the Project Management Institute

Lowe's Hardware, Inc., District Office Anaheim, CA

07 - 11

District Commercial Sales Specialist

Responsibilities:

11. Responsible for growing commercial sales by $1 million per year while

maintaining a 35% profit margin and achieving sales goals in seven stores

in my district.

12. Visited 100 commercial businesses per month and drove sales with

excellent customer service and problem resolution.

13. Completed bid requests and utilized online procurement systems.

14. Worked with corporate procurement to establish government pricing for

military bases

Department Manager

15. Managed numerous departments, managed sales in excess of $2.8 million

and responsible for time management, employee performance and loss

prevention

Manager of Installed Sales

16. Managed daily operations of residential installations, trained

employees in order management and resolved customer satisfaction issue,

performed residential job site inspections to ensure quality

installation, achieved an Installed Sales Department rating of 95 out of

100 and reviewed and approved using 20/20 software

The Project Professionals, Chino Hills, CA

97 - 07

Project Manager, Business Consultant

Responsibilities:

17. Completed numerous projects in retail, manufacturing, education and

utility industries including, a super-efficient refrigerator program for

Southern California Edison Company a collaborative program with over 20

utilities across the United States; accounting and administrative

projects for the Archdiocese of Los Angeles; and business management and

training project for Bomatic, Inc. a blow-mold manufacturer in Ontario,

CA

Southern California Edison, Rosemead, CA

86 - 97

Held numerous positions over an 11-year career with progressing

responsibilities including:

Responsibilities:

Project Manager, Strategic Planning Department

18. Coordinated the development and integration of a strategic plan for

Edison International Company's Distribution and Customer Service business

units in preparation for deregulation of the electric industry, including

designing and implementing new employee compensation and training

programs, reviewing existing company products and programs to ensure

their profitability and compliance under changing regulatory environment

Marketing Analyst, Competitive Analysis Department

19. Analyzed company competitors, created profiles of competitors analyzing

their strategic plans and pricing strategies, created customer segment

strategies based on shareholder value, and wrote a monthly newsletter for

company executives to provide insight on customers, competitors and

current competitive market changes

Program Manager, Energy Management Department

20. Designed, managed and evaluated various residential demand-side

management programs including: home energy loans, energy saving methods,

tree planting and direct mail projects.

21. Managed all procurement processes for purchasing energy-efficient

products, and contractors for program implementation.

22. Coordinated procurement information and quarterly contractor meetings.

23. Monitored budgets and status reports

Honors and Awards:

24. Awarded, "Best Utility Project" by the American Council for an Energy

Efficient Economy (ACEEE) as Program Manager of the Inter-Utility

Weatherization Program, a $25 million collaborative program between

Southern California Edison and Southern California Gas Company

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