Customer Service Assistant

DEREK ALISTAIR JOHNSON

San Francisco, CA ********************@*****.*** 916-***-****

SUMMARY

Self-starter and excellent communicator with ability to project and elicit interest, enthusiasm, and

drive using a common sense approach. Adept at understanding situations, analyzing facts, and

developing alternative courses of action to increase client satisfaction and exceed desired results.

WORK EXPERIENCE

Executive Assistant & Project Administrator Zynga

San Francisco, CA (2013 - 2014)

• Executive Assistant to SVP of Midcore Games, VP of Glassworks and Farmville Mobile, Project Administrator for Castleville

• Manage calendars and travel of ve executives, plan team-building activities and tend to sta ng needs

• Direct morning scrums and monitor statistics, event management, IT coordination, vendor contracts & budgets

Post-Production Support Lucasfilm / Industrial Light & Magic

San Francisco, CA (2012 - 2013)

• Assistant to Visual E ects Supervisor, Creative Supervisor and Executive Producer on lm Star Trek: Into Darkness

• Scheduled and delivered shots and attended client reviews, managed sequence database and conducted research

• Planned department events including catering, set-up and logistics and handled ergonomics for all artists

Business Development, Marketing and Ops Coordinator Dolphin Browser

San Francisco, CA (2011 - 2012)

• Managed logistics, budget and support services, sales and strategic input, and business development

• Assisted Human Resources and Recruiting with general administrative work

Executive Assistant / Project Coordinator IDEO

Palo Alto, CA (2010 - 2011)

• Supported the CTO and Chief of Tech with calendaring & travel, drafted and published presentations, articles, speeches

• Designed marketing materials for technology team, attended proposal and business development brainstorms

• Event planning, UI and psychological pro ling research and project management

Assistant to Director of Publications Scholastic Books

Sausalito, CA (2009)

• Assisted Publications department with proofreading, data entry, bookkeeping, clerical ling, organizational matters

pertaining to the o ce, and answering & directing calls for customer service

Public Relations Assistant Terry Hines & Associates

San Francisco, CA (2007)

• Film promotions, press kits, administrative duties, communicated with vendors and local businesses

TECHNICAL SKILLS PERSONAL SKILLS EDUCATION

• Public speaking, working in

PC & Mac OS • Microsoft Office San Francisco State University

high-pressure atmospheres

Adobe InDesign • Adobe Photoshop B.A. in History

• Worked abroad in Europe, Asia and

WordPress • Quickbooks • Salesforce Intro to Law

Central America and performed

Microsoft Visual Basic • Base Camp

service for disadvantaged families

eMART • Microsoft Dynamic UC San Diego

• Have been involved in various

Microsoft Great Plains Behavioral Psychology

education projects for minorities

Social Media Sites & Social Sciences

• Curate personal sports blog

Web-based Research

Contact this candidate