Customer Service Administrative Assistant

J ennifer Perez

**** **** ****

Lorain, OH ****5

Cell: 440-***-****

*********@*****.***

Objective

Seeking an entry level position in an administrative capacity within a medical or healthcare related setting, or

t hat will find value in strong communication skills and my ability to work effectively in a diverse environment.

S k i l ls

• E xperienced cashier adept to managing many forms of monetary t ransactions quickly and correctly.

• T rained provider of customer’s service as demonstrated by the ability to resolve client concerns

• Competent problem solver and event planner, able to follow directions and very organized

•Able to speak and understand Spanish • CPT/ICD-9-CM coding/Billing

• E lectronic Medical Recording • G reeting/Registering Patients

• Scheduling/Coordinating Patient Appointments • A lphabetical/Numerical Filing

• G reeting/Registering Patients • Balancing Accounts/Collecting Fees

• P roficient in Medisoft

• Microsoft Office Suite

Education

Ohio Business College, Sheffield Village, OH Graduate: 2011

Associates Degree Medical Administrative Assistant

Ohio Business College, Sheffield Village, OH Graduate: 2009

Diploma Medical Office Specialist

Lorain Admiral K ing High School, Lorain, OH D iploma 2002

General/ Early childhood education

E xpe r ie nce

T eletech Lorain, Oh February 2013 – August 2014

I nbound and RCAS agent

M ade responsible procedure expectations to accommodate unusual customer request, provided accurate

and appropriate information in response to customer inqui ries, demonstrated mastery of customer service

call script within specified t imeframes. Address customers service inqui ries in a timely and accurate

fashion. Maintained up-to-date records at all t imes, Developed effective relationships with all call center

departments through clear communication. Built customer loyalty by placing follow-up calls to customer

w ho reported product concerns, formulated and enforces service center policies, procedures and quality

assurance measures.

I mmediate Pharmaceutical Services, Area Temps Avon Lake, Oh August 2011-

Jan 2012

Member Services Representative (bilingual rep)

Responsible for answering high volume inbound patient callers seeking mail order prescription services.

D uties included enrolling patients, entering insurance information, processing order, balance reviews, and

p roviding prompt efficient customer service including assisting with the patients from Puerto Rico, and N

A merica

EM H MEDWORKS, N orth Ridgeville, OH October 2010-

November 2010

Medical Secretary – office duties, answering phone, sending faxes, entering patient’s info,

WESTERN ENTERPR ISES, Westlake, OH May 2006-April

2009

Order Processor - included determining order parameters and shipping /packaging of product

BOB EVAN’S RESTAURAN T, Amherst, OH J une-

September 2001

Hostess/Cashier- i ncluded greeting, seating, and effectively servicing guests, managing sales receipts,

and balancing customer t ransactions

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