Human Resources, SPHR, MLHR

Melissa D. Ward, SPHR

*******.****.****@*****.*** 489 Tibet Road, Columbus, OH 43202 614-***-****

More than 14 years of experience in progressively responsible HR roles with an

emphasis on serving as an effective business partner to management and

executives. Highly trusted in employee relations, staffing and personnel

development, workforce and utilization planning and reporting, and providing

training and consultation to employees at all levels.

• Excellent results in recruiting, selection, and staffing.

• Extensive background in training, orientation and personnel development.

• Highly advanced technical skills, including PeopleSoft, SAP and other HRIS as well as expert

level Excel and Access reporting and analysis functions.

• Extensive accomplishments in performance management and compensation.

• Strong project management skills including planning, execution and follow through.

• Highly accomplished oral and written communication skills.

• Strong knowledge of HR practices, standards and US regulations.

• Experienced in employee relations, EEO and AA reporting and auditing, and labor law

requirements.

Career Progression

Contractor: HR Generalist 2014

Provided HR Generalist support in banking industry. Developed new approach and best practices for

extensive hiring needs at all levels, including high level sales, marketing, IT and support functions. Provided

expertise and approach for transitioning HRIS/Recruiting system (HR Smart). Created approach and

transitioned personnel file and confidential HR files to secure SharePoint site.

Plante Moran: HR Generalist 2011-2013

Providing HR support for 3 offices of regional accounting firm consisting of 2000 staff in 22 offices with 15

years as one of Fortune Magazine’s Best Places to Work. Support included extensive work in employee

relations, performance management, recruiting, training, benefits and general HR support.

• Built relationships with executives and leadership as business partner to build coaching and people

development skills. Included labor law training, feedback writing training, and coaching on HR issues.

• Extensive work with staff and management at all levels focused on recruiting, retention, career

development, coaching, and benefits.

Contractor: HR Generalist 2009-2010

Worked in a variety of industries on temporary assignments. Roles included providing HR generalist support

at Cardinal Health and administrative support using PeopleSoft at Nationwide Insurance, as well as other

assignments.

Accenture: 1999-2008

HR Manager: 2005–2008

Team lead for an HR Operations team providing support for a global group, including compensation,

promotion and performance processes, numerous assessments of productivity and staffing levels, headcount

movement and attrition, and workforce planning.

• Served extensively as business partner providing HR reporting and analysis directly to executive

leadership team including operations, finance and HR directors, as well as ad hoc projects and research.

• Highly involved in tracking and planning headcount movement, compensation processes, and

performance measurement.

• Managed team of four functional specialists, analysts and contractors, with oversight of staffing, training

and performance management for team in multiple locations.

Specialist: 2002–2005

Provided HR Operations support to three geographically distributed groups. Focus included compensation

and performance processes and headcount movement, as well as ad hoc projects and research. Included

significant reporting and analysis using SAP HR modules.

• Extensive project management and ad hoc requests. Facilitated process timelines and deliverables and

managed competing priorities.

• Coordinated information and reports among HR, operations, finance and organization leadership across a

range of processes and locations.

Human Resources Representative: 2001–2002

Responsibilities included staffing, reporting, employee relations and counseling, communication, and

overseeing various HR processes including productivity, performance appraisals, and compensation

management. Very high level of interaction with employees at all levels on a day-to-day basis. Extensive

coaching and problem solving.

Analyst: 1999–2001

Supported local HR with on-boarding, orientation, employee relations, and HR/benefits administration.

Other responsibilities included recruiting, training; compensation and performance process administration.

Assisted with EEO audit of the Columbus office and creation of local Affirmative Action plan.

Pepsico/ Tricon Global Restaurants: Staffing Lead 1997–1998

Provided HR generalist and staffing support to 54 Pizza Hut locations with 1,750 employees. Duties included

executive recruitment, planning and execution of staffing programs, workforce planning, HR compliance

inspections, extensive HR training, coaching, and reporting.

Management Recruiters International: Corporate Recruiter 1996

Recruited and screened candidates for diverse positions and managed the hiring process for the candidates in

a wide range of industries.

Education and Certifications

SPHR, Senior Professional in Human Resources 2014

HR Certification Institute

Masters Degree of Labor and Human Resources 1996

Max M. Fisher College of Business, The Ohio State University

Bachelor of Arts in Communication 1995

The Ohio State University, graduated with honors.

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