Insurance Customer
Resume:
CURRICULUM VITAE
AMIT SAXENA
Flat No.***, IInd Floor,
Amrit Kunj Appts., Plot No.60-
61
Gali No.5, Sadh Nagar, Palam
Colony
New Delhi- 110045
Mobile No:
Email-
***************@*****.**.**
Work Experience: -
1. ORGANISATION : Genpact India
DESIGNATION : Sr. Process Associate
PLACE OF POSTING : Gurgaon.
PROCESS NAME : Genworth Financial (Backend
Insurance Process)
DURATION : April 2006 to December 2013.
Job Profile: -
> Maintain the database for agents and to issue the policy online on
system for Genworth financial.
Responsibilities: -
> Handling US Insurance backend operations for Genworth Financial.
> Supporting the team members daily basis on the floor and monitoring
the workflow.
> Responsible for Process Reports (Sending EOD to Customer, Credits
Reports, etc.)
> Trained the new team members on the floor.
> Distribution of Work to the team members on daily basis.
> Sharing new updates with the team members.
> Maintain database of US agents on the system.
> Appointed the license of the US agents in all states as per recd.
Application.
> Code the agent's commission on the system.
> Cross trained in Three Different Sub process, Like: LTC DE,
Screening QA, LTC appointments.
> Applied two lean for process improvement.
Trainings:-
> Time Management
> Interact
> Basic Insurance Knowledge(Life and health Insurance)
> Interpersonal Skills
> Understanding LEAN and SIX SIGMA.
> Attended all Lean training sessions
> Corporate Etiquette
2. Worked as sr. customer care executive in Zee Network (Dish Tv) call
center from Feb'2004 to April'2006.
Job Profile: -
> Handling 'Web Process' of 'Dish TV' & Backend operations receiving
mails and faxes and take necessary action as per the application.
Academic & Professional Qualification: -
> Graduate from Delhi University.
> Intermediate from C.B.S.E.
> One year diploma in ADCP (Advance Diploma in Computer Programming).
> Six months diploma in CIC from IGNOU.
> One Year Diploma in Typing with 40 w.p.m.
Knowledge: -
> Package : MS-Office(word, Excel Powerpoint.specialized in excel ).
Rewards & Recognition: -
> Best Performer award and customer appreciation Award for highest
credit in the process
> Got the Champion of the Champion Award in monthly R and R program for
rank 1 in the process
> Lean certified for process Improvement.
Strengths:-
> Diligent Worker, confident and sincere professional
> Hard worker, punctual and always open to feedback & Positive Attitude
towards work.
> Had worked experience in under pressure in high volumes.
> Ready to stretch as per process requirements.
Personal Details:-
Father's Name : Sh. V.S.Saxena
Date of Birth : 29th dec 1979.
Hobbies : travelling,photography and listening music
Religion : hindu
Nationality : Indian
Language know : English & hindi
Marital status : Married
Date: AMIT SAXENA
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