Customer Service High School
Resume:
Erica Leal
Houston, TX *****
*********.****@*****.***
Professional Experience:
Greater Houston Pool Management
Houston, TX 77095
Life guard, Manager
May 2005 to July 2011
•Opening/closing the Facility
•Making Schedules
•Watching over other Lifeguards
•Regularly give refresher training
•Watching over patrons
•Have patrons follow pool/facility rules
•Having all equipment in order
•Regularly checking equipment and pool levels
•Having safety followed in emergency cases
•Apply medical aid when needed
•Keeping all paper work in order
Justice Just For Girls
Houston, TX 77095
Retail
October 2008 to July 2009
•Assisted opening/closing the store when needed
•Keeping Sales up
•Greeting and assisting to customers
•Keeping the store clean and organized
•Answering phone calls and executing the call as needed
•Sell merchandise
•Operate cash register
•Stock
Carrabba’s Italian Grill
Houston, TX 77095
Hostess
September2009 to January 2010
•Greeting/opening door for customers
•Answering phone calls and executing the calls as needed
•Taking the customers to their seat
•Keeping front of house clean
•Serve drinks when needed bus tables when needed
•Keeping the flow of seating on time
Primrose School
Houston, TX 77095
Teacher
January 2011 to April 2011
•Provide a variety of materials and resources for children to explore, learning activates
and in imaginative play
•Attend to children’s basic needs by feeding them, dressing them if necessary,
changing their diapers
•Teach basic skills such as the alphabet, colors, shapes, numbers, letter recognition,
personal hygiene and social skills
•Establish and enforce rules for behavior, and procedures for maintain order
•Read books to class or small groups
•Organize and lead activities designed to promote physical, mental and social
development, such as games, art and crafts, music, storytelling, and field trips
•First aid certified
•CPR certified
Child Care
Houston, TX United States
Nanny
January 2012 to May 2012
•Taking the kids to and from school
•Giving the kids snacks
•Picked up after kids
•Taking the kids to after school activities
•Made sure they did their home work
•First aid certified
•CPR certified
Fajita Willies
Houston, TX 77095
Waitress, Bartender
July 2012 to September 2012
(Left work due to high risk pregnancy)
•Open/close restaurant
•Greeting/opening doors for customers
•Answering phone calls and executing the calls as needed
•Serve food and drinks
•Bus tables if necessary
•Certified to serve alcohol (TABC)
•First aid certified
•CPR certified
Buffalo Wild Wings
Cypress, TX 77429
Cashier, GEC (guest experience captain), Server, Take Outs
October 2013 to July 2014
•Customer Service
•Greeting/opening doors for customers
•Answering phone calls
•Serve food and drinks
•Operating cash register
•Making sure the customers have a great time and a great experience
•Changing TV’s, sound system operator
•Sighing customers up for buffalo circles
•Birthday celebrations and blazing challenges
•Certified to serve alcohol (TABC)
•First aid certified
•CPR certified
Total Medical and Urgent Care
Houston, TX 77095
Medical Assistant, Front Office
August 2014 to December 2014 (currently working)
•Opening and closing the clinic
•Turning on/off the computer
•Answering high volumes of phone calls
•Signing in the patients
•Taking patients vitals, blood pressure and temperature
•Filling out laboratory paper work as necessary
•Keeping the waiting room clean
•Keeping rooms stocked and clean
•Paying out the patient
•Transferring phone calls to the doctor at the end of the day
Education:
•Langham Creek High School High School Diploma
(August 2008 to May 2011)
Additional Skills:
•Speak Spanish and English
•I know Microsoft Word, Excel, PowerPoint
•I am very organized and efficient
Contact this candidate