Customer Service Representative

IRIS GLORIA S. PACANOR

Address Contact Number E-mail Address

*** * ******* *** ****** St., Mobile: 092******** ****.********@*****.***

Sangandaan, Caloocan City

OBJECTIVE An opportunity to obtain a responsible position where I can utilize and

enhance my knowledge and skills to help the company achieve its goals and to

extend my professional growth.

PERSONAL TRAITS

• Able to work under-pressure and in extended hours with minimal supervision

• Quick and Self-learner

• Skilled at evaluating options and generating solutions

• Comfortable working with all personality types

PROFICIENCIES

• Microsoft Office (Word, Excel, PowerPoint)

• Customer Service and Relations

EDUCATION

Bachelor of Science in Customs Administration, March 10, 2005

Saint Jude Thaddeus Institute of Technology, Surigao City

PROFESSIONAL EXPERIENCE

System Controller, April 2011 – August 2011

2GO Express, Pasay City

• Prepare/print purchase orders for warehouse pickers.

• Trace/Locate available products through the system to supplement insufficient

inventory.

Key Achievement:

• Faster/Quicker pickers’ retrieval of purchase orders from the warehouse.

Customer Service Representative and Documentation, February 2006 – March 2008

McNels Shipping Phils., Inc., Cebu City

• Notify clients/customer pertaining with the status of their shipments.

• Organized shipment documents and clients information according to shipment status

and schedule.

• Provide information to foreign agencies regarding shipment/cargo, duties and

schedule.

• Conduct telemarketing to prospective clients.

• Performs office duties and responsibilities whenever the direct superior is out of

office.

Key Achievements:

• Increase client’s awareness on the status of their shipment.

• Shipment/cargo information where delivered in advance and timely manner.

Brokerage Trainee, November 2005 – December 2005

AC Carmona Brokerage, Mandaluyong City, Metro Manila

• Conduct cargo-release paper works.

• Escort cargo from customs to recipient.

Key Achievements:

• Completed training course.

Office Clerk, October 2004 – March 2005

Philippine Coast Guard, Surigao City

• Sort out old office files.

• Assist coast guard officer in conducting inspection of the vessel.

Key Achievements:

• Compilation of On-the-Job training course.

References are available upon request.

Contact this candidate