Walter J. "Skip" Finnigan
*** ********* ***** **********, *** Jersey 08050
609-***-**** ( acgxuq@r.postjobfree.com ( Cell 609-***-****
A polished professional and team builder with over 25 year's
management/sales experience,
knowledge and acquired skills in the Healthcare Industry
Physician Office Compliance & Consulting, LLC
March 2012 - Current
Founder, President & CEO
Compliance program:
. Compliance Policy and Procedures (Customized for the Individual
Practice)
. Code of Conduct & Ethics with thorough on-site, documented training
. Business Associates Agreements including review, training and
exclusion checks
. HIPAA Assessment & Training, HITECH Computer & Electronic Media
Assessments
. Employee Exclusion Checks (Initial & Annual)
. Monitored 24/7 Compliance Hotline with reporting
. Billing/Coding and Chart Audits as requested through a sub-contract
. Initial & On-going Employee Training
. Review of Contracts, Relationships & Arrangements to assure Compliance
with Stark & Anti-Kickback Laws
Consulting:
. Completed Self Study in preparation of CHAP accreditation survey
. Developed a 400 page proprietary Policy & Procedure manual in
preparation of CHAP accreditation survey
. Consignment Closet project, including legal agreements based on
guidelines put forth by the OIG
. Currently developing a portfolio of Managed Care Contracts in 6 states
. Currently addressing an inventory program to streamline and cost
containment including SOPs
Due to the inception of Obamacare, HME Competitive Bid Program, shrinking
reimbursement and the general flux
that the Healthcare Industry is currently experiencing, my projected
revenue has not lived up to my expectations.
Community Surgical Supply, a 12 location DME Company, Toms River, NJ
2010 - 2012
Corporate Compliance Officer (Corporate Downsized due to Financial & Legal
Issues)
. Developed a Compliance Department, including P&P, Compliance Hotline,
Code of Conduct & Ethics (presented to and signed off by all staff),
monitoring the OIG exclusion list
. Performed internal audits and risk analysis as allowed by management
. Liaison to the New Jersey Attorney General's Office due to our current
AVC agreement
. Personally handle all patient or referral complaints and issues to
resolution
. Addressed and responded to all service related issues with Veterans
Administration Contracts
. Wrote a half dozen new policies that were either dated or non-
existent, including FDA, Charity Care, etc.
. Started a forms committee/forms library to review, format, up-dated
over 200 company forms. Worked directly with Attorneys on company
lawsuits and any other legal issues
. Started and chaired a Compliance Committee, Performance Improvement
Committee, Safety Committee
. Developing a Fleet Safety Program with our Insurance Carrier for all
company vehicles to assist in analyzing initial and ongoing; MV
checks, training needs, vehicle maintenance, accident analysis and
incentive program
. Worked on employees morale by creating a Company Newsletter (which all
employees were encouraged to submit appropriate articles), quote of
the day emailed each morning, and incentive programs
Compassionate Care Hospice, a National Hospice Company
2008 - 2010
Professional & Community Liaison (resigned due to needing a more
challenging role and lack of compensation)
Accomplishments/Responsibility:
. Promote Hospice to Physicians, Facilities and the Community in Ocean &
Monmouth Counties, NJ
. Acquired 14 new contracts with area Nursing Home/Assisted Living
Facilities
. Increased ADC (Average Daily Census) by 30 %
. Relationship building with area Physicians and Nursing Homes to the
point that they write exclusively for CCH
. Recruited and worked closely with the Medical Directors
. Attended trade shows, community out-reach committees, area senior
citizen out-reach bazaars
. Provided inservices to facilities and physician groups
. Addressed any/all issues or concerns with referral sources
Mount Carmel Home Medical Equipment, Columbus, OH
2006 - 2008
Interim Director hired as an independent consultant, (company sold)
Accomplishments/Responsibility: Hired on an interim basis to "clean up" a
four hospital based HME company and prepare it for sale. The Company had
notoriously been a poor performer showing little or no profit for years.
The last nine months prior to sale showed consistent profitability and
structure.
. 16 direct reports including logistics, operations, clinical, customer
service.
. Re-wrote/created P&P, job descriptions, orientation & annual
competencies, education and various other forms.
. Responsibilities include: DOT, FDA, OSHA, JCAHO, QA, Medicare, MCO,
Medicaid, Inventory, Fleet, Facility, Staffing, P & L responsibility,
Sales & Marketing and Cost Containment.
. Negotiated over $138,000 in reductions of equipment & product costs.
. Actively marketed to the four hospitals and System owned MCO to build
relationships and increase the flow of business and proactively
address any issues.
. Increased employee satisfaction (measured by Gallop) by 12%
. Increased patient satisfaction. All surveys between 94 and 100%
(measured by Patient Satisfaction Surveys)
. Business Sold 2008
Rotech Healthcare, Inc., a National DME Company 2004 - 2006
Regional Manager of Operations (downsized due to corporate restructuring
and financial issues)
Accomplishments/Responsibility: Operations for the North East, covering 11
states and 29 locations
. P & L responsibilities for a budgeted $47 million region
. 2 tier-one direct reports (Area Manager of Operations), 255 employees
(LCM, CSR, PST, RT).
. Implemented PDL delivery system to reduce paperwork and improve
service.
. Actively involved with acquisitions, closing and opening locations to
better serve our patient base.
. 4 dotted line reports. AMS (sales), ACM (clinical)
. Scratch started Regional Repair and Oxygen Tran fill center to reduce
costs and improve service.
. Responsibilities include: DOT, FDA, OSHA, JC, QA, Medicare, Medicaid
and Commercial Insurance, Inventory, Fleet, Locations, Staffing,
Compliance, facility maintenance & leases.
. Monthly meetings with the Veterans Administration Hospitals in 6
states to discuss quality & service issues.
. Developed and implement plan to improve service of VA contract and
correct backlog of equipment set-ups.
Embracing Hospice Care of New Jersey
2002 - 2004
New Jersey Regional Director/Sales Manager, (Business was turned over to
the owners son)
Accomplishments/Responsibility:
. Start-up of a new hospice in central New Jersey
. Developed marketing strategies and increased ADC from 0 patients to 50
+ in 18 months.
. Sales staff development & mentoring.
. Acquired a half dozen Managed Care, VA and corporate contracts.
. P&L responsibility.
. Staffed and managed Registered Nurses, CNA, Chaplains, Social Workers,
Medical Director, and Marketing.
. Started a faith based initiative program.
. Acquired Medicare/Medicaid Certification.
Consultant
1999 - 2002
Accomplishments: Self-employed working with home medical equipment
companies as an independent consultant.
. Business Planning, Policy & Procedure development, JCAHO accreditation
preparedness, OSHA, FDA and DOT compliance, MCO contracts, created
forms and quality improvement programs, risk analysis.
. Sales & Marketing Plan Development
. Development and start-up of Respiratory/DME businesses in Atlantic
City, NJ and Wichita, Kansas.
Education
. Bachelor's Degree/Business; Paterson State College
. Certificate Program/Non Profit Business Management; Ocean County
College
. Working on my CHC certification
Affiliations
. National Association of Medical Equipment Suppliers (NAMES)
. Jersey Association of Medical Equipment Suppliers (JAMES)
. Health Industry Distributors Association (HIDA)
. Member of the Caregiver Volunteers of Central Jersey 2008-2011
. Board member of the New Jersey Aids Support Foundation 1993-1995
. Who's Who Registry of Business Leaders 1994-1995