Customer Service/Front Office

Lindsay R. Chandler

*** ******* ***** **

Grayson, GA 30017

770-***-**** cell

****************@*****.***

Objective

Obtain and excel in a full time job

Abilities

7+ years of medical environment customer service

Excellent written and verbal communication skills

Extremely productive in a high volume/stressful environment

Highly Productive in the use of Medicat, Front Office Scanning, Navicure, Microsoft Office Outlook, &

Microsoft Excel

Self-starter with a positive attitude

Friendly attitude that can keep composure in high stress environments

Huge attention to detail

Passionate about providing amazing customer service

Team player

Employment History

July 2012-November 2014 Dekalb Surgical Associates, Decatur GA

Payment Posting/Benefit Analyzer, Check In, Check Out

Printing and posting EOB’s from Navicure and mail daily, Gathering/organizing and mailing secondary

EOB’s, Turning over “Zero Pay” EOB’s for research and balances for collections, Verifying benefits by calling

each insurance company and speaking to a live representative for each patient seen in office for all services

performed in both office locations for all 4 physicians and also staying two days ahead on schedule, making

appropriate notes in each appointment and making/scanning insurance worksheet and/or any documentation,

Identifying/obtaining/scanning insurance referrals/workman compensation authorizations, Counseling patients

prior to or at appointment about benefits, Answers phones and routes calls, Makes appointments, Provided

coverage to check-in and check-out for lunches, illness, vacations, or as directed by manager. Initially hired into

company as Check-Out Position that included balancing the practice each night and posting all codes and

charges for each physician for all office visits/procedures. Created spreadsheet still used for daily closing, added

job task of naming and attaching files when office switched to electronic faxes. Promoted internally to payment

posting/benefit analyzing when position was created. Cross trained for Check-In Position right after hire which

now includes covering every Monday, and main job tasks include greeting and checking in patients, checking

and updating patient demographics, scanning in patient paperwork and ID cards, confirming all chart

documentation is there for physicians and creating charts to give to nurses, answering phones & making

appointments.

January 2012-November 2013 Envy Tan, Grayson GA

Sales Consultant

Opening/Closing Store, providing excellent customer service, selling memberships and merchandise,

taking payments and providing change, excellent customer service, answering phones and taking messages for

owner, cleaning store, picking up shifts for co-workers when needed, inserting new customers into computer

and updating demographics.

June 2008 – September 2011 Eastside Medical Center, Snellville, GA

Patient Access Representative

Obtained patient demographics and insurance information for billing process for Emergency Room visits

and obtained signed consent forms. Collected payments for patients’ portion due for services rendered. Deposit

and log any money collected. Provided excellent customer service with patients and families. Answered and

transferred phone calls from the public and doctors while answering common questions. Frequently diffusing

highly stressful situations with patients and coworkers. Run reports for supervisors to look for discrepancies in

coding and arrival methods to ER. Checked peer’s registrations for quality assurance. Verified insurances via

Passport Onesource online. Always willing to work extra shifts to make sure department has appropriate

coverage. Alert supervisors and charge nurses when discovering issues that need immediate attention. Interact

daily with medical professionals in a fast paced emergency room.

2007 - 2008 Chestatee Regional Hospital, Dahlonega, GA

Patient Access Representative/Operator

Worked as only Patient Access Employee in ER and operator on weekends. Collected patient demographics and

signed consent forms. Collected and deposited payments for services rendered. Preformed screening process for

non-emergent patients in high stress environment and dealt with highly upset patients. Paged on-call doctors for

ER doctors and nurses for consults. Signed patients in to ER and also took care of weekend clinical patients.

Verified insurance via Passport Onesource online.

Education

Gwinnett Technical College

Pursuing Nursing Degree

2007-2008

North Georgia College & State University

Pursuing Nursing Degree

2006

References Available Upon Request.

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