Milton C. Medrano
San Mateo, CA 94403
******.*.*******@*****.***
OBJECTIVE
Seeking a leadership position in Facilities or Office Management where my
strong analytical, problem solving and communication skills will enhance
business effectiveness.
CAREER SUMMARY
Fifteen plus years of experience in management support with 5 years being
in telecommunications with a strong background in customer service, office
management, space related issues, vendor supervision, invoicing approval,
task assignments, and overall employee guidance.
PROFESSIONAL EXPERIENCE
International Medical Corps
05/2009 - Present
Office Manager/Generalist
> Manage updated records of the status of contracts and payments for DC
facilities (offices and apartments), utilities and other services
contracted by the DC office, copies of the payments to be filed with
the contracts, and provide sufficient notice to the management of any
upcoming contract expiry
> Manage all office logistics including space assignment, office
supplies, vendors agreements, and office visitors;
> Assist with Logistics/Finance Operations activities, including opening
Purchase Requisites and purchase orders; contract coordination;
> Continuously review and adjust with management supervision the levels
of reliance upon outsourced support including suppliers of computer
equipment, document expediters, and maintenance providers/contractors
> Provide bid analysis and/or cost/benefit analysis to compare usage of
current and potential suppliers;
> In consultation with DC management and coordination with HR, manage the
corporate apartments in DC with regards to prior reservations and
status of occupancy to minimize usage of hotels and make optimal use of
the apartments;
> Update corporate apartment availability calendar, notify property
manager of incoming guest(s), and provide detailed travel instructions
to guests regarding directions / apartment conditions;
> Assistant HR and Travel team to ensure visas were processed in a
timely manner;
> Assist in the general orientation for new hires as well as visiting
staff in guiding them through insurance forms, I-9 documentation, etc.
and make introductions with all relevant department staff;
> Coordinate with HR to ensure that all new and visiting staff are
provided with the necessary IDs, as well as issue and return of office
keys and electronic access cards;
> Coordinate DC facilities' maintenance (i.e. repairs, climate
conditions, aesthetic integrity, etc.), supplies ordering, ordering and
scheduling delivery/installation of office furniture;
> Manage DC office petty cash records (i.e. replenishments, cash counts)
and provide petty cash reimbursements for expenses as approved by the
various departmental;
National City Mortgage
Loan Officer
Fairfax Virginia
02/2006 - 10/2008
> Prepared loan applications for customers and meet customer's
expectation of loan process
> Follow up on all brokered loans, communicated on a regular basis with
the broker for status' and making sure borrowers are comfortable with
broker loan programs and conditions
> Ensured all brokered approvals were in writing disclosing approval
conditions with borrower's signatures;
> Provided excellent customer service to the builder at every level to
ensure communications concerning loan programs, financing techniques,
pipeline management, and pipeline status were addressed
> Maintained, developed and thorough understanding of all corporate loan
programs, guidelines, etc;
> Attend weekly builder sales meetings to ensure a constant line of
communications with Division Manager, Sales Managers, and Sales Reps;
Oc Business Services (Archer Management Services) 10/2002
- 02/2006
Site Manager: Capital One
McLean, VA
> Managed a staff of 15 employees and four sites, coordinating all
logistics related matters including office space, freestanding furniture
and office equipment
> Managed and maintained the integrity of all personnel files
> Reviewed and corrected invalid codes on invoices for all locations in
the United States and was the secondary approval of invoices pertaining
to GRE assigned vendors;
> Supported facility team with major vendor supervision of copiers, office
supplies, kitchen area supplies, and building engineers;
> Handled all accounting functions with regard to cash flow and the
generation of daily operations;
> Responsible for heavy client and vendor contact involving all aspects of
customer service as well as the organization and general appearance of
the facilities being managed;
Concert Management Services 10/1998 -
09/2002
Facilities and Operations Lead
Reston, Virginia
> Lead a team of 13 employees, managing all daily operations including
mailrooms, reception and copy center, and conferencing staff
> Assisted Director of Facilities in daily operations;
> Managed and maintained records regarding space, freestanding furniture
and office equipment;
> Responsible for heavy client and vendor contact involving all aspects
of customer service as well as the organization and general appearance
of the facilities being managed;
EDUCATION
George Mason University 1995 - 1998
Northern Virginia Community College
1993- 1995
PROFESSIONAL AWARDS
. Received the 'World Class Performance Award' for Concert in 1999
. Received the 'Excellence in Action Award' for Concert in 2001.
. Received the 'Southeast Manager of the month award' for OBS 2004
PROFESSIONAL CERTIFICATIONS
. Supervisory Skills Certificate Cornell University 2014
. Fluent in Spanish