Customer Service Data Entry

Karla E. Warburton

*** ******* ****** •Upper • Buffalo, New York 14211 • 716-***-**** •

*****.*********@*****.***

PROFESSIONAL PROFILE

Office Support Professional offering extensive diverse skills and office management experience in

a fast paced environment. Focused, competent and creative with proven results and skilled attention

to leadership, motivation, detail and exceptional interpersonal communication skills with customers

and staff. Self-starter who works well independently or enjoys contributing to a team effort creating

a positive work environment.

SUMMARY OF SKILLS

Administrative

Professionally managed an office of five employees; supervised and trained interns; created and

implemented procedures that improved office work-flow; coordinated facility work-flow and

communications between departments; organized records, materials and inventory

Clerical

Accurate data entry/45 wpm; filed and documented correspondence; operated multi-line telephone

system, two-way radio, and switchboard; fax and various office machines

Computer skills: Microsoft Word, Excel, Access, PowerPoint, Internet, E-Mail

Customer Service

Dedicated to providing quality customer service; ability to problem solve and effectively resolve

issues within a timely manner; received telephone calls and provided requested information; attained

and improved customer service skills through seminars and training

EMPLOYMENT HISTORY

Buffalo State College, Buffalo New York (1984-2006)

Housing Secretary/Payroll Clerk

• Coordinated, prioritized and performed all duties to efficiently manage an office/mailroom

• Accountable for payroll for over 300 Work Study Program students

• Data entry and managed work orders for college; Maintained inventory/ordered office supplies

• Activated key fobs for Dorm Authority

Marriot Corporation, Williamsville, New York (1989-1990)

Data Entry Clerk

• Accurately entered employee payroll changes into company database; calculated raises

RELATED EMPLOYMENT

NYS Department of Law & Consumer Frauds Bureau, Buffalo, New York

Typist

• Processed cases for attorneys; prepared and issued media press release material

• Organized and prepared documents and correspondence

St. Augustine’s Center Inc., Buffalo, New York

Receptionist/Secretary

• Meet and greet visitors in a professional way; reception and general office duties

• Organized and distributed food to the community; dispatched to the van drivers

• Coordinated senior service and after school tutoring programs

EDUCATION

Bryant & Stratton College, Business

VOLUNTEER

Food Bank of Western New York/Day of Caring/Helping Paws/Consumer Fraud Investigator

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