Customer Service Manager
Resume:
B EATR IZ GALV IS
*** ** *** ****** *** F ***, Pembroke Pines FL 33027
*********@*****.***
SUMMARY OF QUALIFICATIONS
• More than 25 years of experience in Management positions for office and facilities.
• Extensive experience in human resources, accounting, operations purchasing and safety.
• Self-motivated; able to implement decisions under pressure and set effective priorities for
immediate and long-term goals.
• Excellent communication and negotiation skills.
• Exceptional multi-tasking capabilities with effective time.
• Fully bilingual - Spanish and English
• COMPUTER EXPERIENCE in MS Office: Word, Excel, and Internet Explorer. Also, Word
Perfect, Lotus 123, Easy Account, and QuickBooks.
PROFESSIONAL EXPERIENCE
OFFICE BUSINESS ASSISTANT
CORONADO ELECTRONICS, INC
October 2013 – April 2014
Corporation based in San Diego, CA dedicated to production, sales and distribution of car audio
and Video in U.S.A and Mexico.
In charge of bank reconciliations, update of sales invoices from USA and Mexico in the QuickBooks
program, keep updating inventory of goods in different branches in San Diego.
OFFICE MANAGER
INTERNATIONAL TRADERS CENTER, INC SAN Diego, CA
Commercial Shopping Center located closed to the Mexican border.
September 1988- October 2013
• Assume overall responsibility for the operation of the Commercial Shopping center with 250 stores.
• Human Resources Manager: Supervise 45 full time employees in the day to day basis. Hire and dismiss
personnel, process employee time cards, maintains and compiles records.
• Manage and control the accounts receivable, accounts payable, and bank transactions over $200,000.00
per month received from customers and clients. Prepare general ledger, financial statements, and monthly reports.
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• Oversee Purchasing Department. Generate purchase orders, verify items received, and update inventory
records.
• Customer Service: Provide information on leasing spaces upon request. Completed documentation to
comply with State of California and City of San Diego regulations. Maintain requisition system for vendors and
customers.
• Collections: Perform follow-up and record keeping of customers/tenants balance due. Utilize phone and
written communication in order to obtain prompt payment.
J.G. RENTAL PROPERTY MANAGEMENT, San Diego
ASSISTANT MANAGER
September 1988-October 2013
• Initiate and complete of rental contracts for 10 properties and vacant land.
• Control of income and expenses.
• Maintain reconciliation of accounts. Prepare the general ledger and financial Statements, control accounts
receivable and accounts payable.
• Maintain monthly report to the president of the company.
• Provide excellent service to the residents.
BOGOTA COLOMBIA CHAMBER OF COMMERCE 1980-1988
ASSISTANT RESEARCH PLANNING DEPARTMENT
• Forecast and Evaluate Bogotá’s economy.
• Overseen analysis and completion of index growth reports for Bogota’s economy. Development of the
1984 Bogota’s Economic Status Report
• Prepare financial monthly reports.
• Planning meetings.
EDUCATION
.
BS in Economics
EXTERNADO DE Colombia University-Bogota Colombia December 1979.
Thesis: The Incidence of exports in the Textile Industry .
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B EATR IZ GALV IS
750 SW 138 Avenue Apt F 402, Pembroke Pines FL 33027
*********@*****.***
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