Sales Customer Service

Eric Hawkins

*** ******** **. **************, ********* 37075 615-***-****

****.*******@***.***

Offer 15+ Years of Top Sales Manager Courageously Lead and

Performance in Single- and Motivate Teams to Share an

Multi-Unit Management Roles Unyielding

for Big Box Retailers Focus on Driving Results

New Store Launch Deploy a hands-on management style with a passion for

Activities driving sales, delivering exceptional service, and building

Training & Development top-performing teams-opened new and grew existing units to

deliver unprecedented sales, profit, and employee

Recruitment & engagement.

Selection

Coaching & Mentorship Execute detailed operational and key performance indicator

Operations Leadership analysis to identify opportunities to improve processes,

Performance Analysis enhance cultures, and generate results-catapulted

Profit Optimization single-unit sales from $55M to $105M and market performance

P&L Management to $150M+.

Loss Prevention

Hired, trained, mentored, and motivated teams of 300+

associates, providing leadership to front- and

back-of-house teams in big-box and chain

environments-understand the key to success is a

customer-centric team capable of influencing behavior.

[pic] Professional Experience [pic]

Q auto (Asbury Automotive Group), Tampa, Florida

2014

Sales Manager

Assisted in the development and creation of store 1 in the newest division

of Asbury. Involved in hiring, training,

mentoring of Product Specialist, Business Specialist and Sales Management.

Assisted in the creation of

processes and policies. Assist Product Specialist in closing sales of

vehicles and back end products.

Proficient in Elead, Dealertrack, and Dealertrack Inventory+.

Martin Management Group / Martin Automotive Group, Bowling Green, KY

2011 - 2013

Corporate Sales Trainer

Developed comprehensive training programs for an automotive, motorsports

dealership group. Created and delivered training programs for both General

Managers and Sales Managers on CRM utilization. Created training programs

that are designed to develop solid, competent Sales Consultants . This

training program identifies strengths and opportunities by looking at

various selling behaviors. Identifying those behaviors to provide balanced

feedback. Created Phone Skills training to improve sales call skills.

Increased Company Performance in setting sales appointments to 40% overall.

Worked with Operations Directors and Sales Managers on Associate

Development skills. Trained each dealership on how to create a Culture of

Daily Practice. Visited dealerships on a regular basis. Completed

observations to identify areas for improvement in Sales Skills. Report

findings to Vice President of Variable Operations along with a plan for

improvement.

CarMax the Auto Superstore, Nashville, TN; Madison, TN 2000 - 2011

Sales Manager

Grew with the company from its infancy, starting when they only had 22

locations. Worked in major market including Nashville, building #1-ranked

locations through a focus on the development of top-performing teams

committed to results attainment.

Provided results-focused leadership centered on associate development and

the delivery of exceptional customer service. Instrumental in managing full-

service retail locations with 24/7 operations including Business Office,

Purchasing, Operations, and Sales teams. Analyzed organizational

effectiveness and identified opportunities to create culture-shaping

initiatives to improve human capital, increase revenues, grow market share,

and outperform competitive forces.

Almost doubled sales from $55M to $105M in the Nashville unit-by being the

leader in the development of sales managers and sales team to fully

understand the goals of the company-and catapulted volume from 300 to 650+

units per month.

o Scored 10% above the company average for employee engagement.

. Managed #1-ranked teams based on the ability to train and retain

exceptional personnel; while a team leader, oversaw the 1st place

sales team, producing 25%-30% of total sales despite being one of 5

managers.

Eric Hawkins

615-***-**** - Page Two - ****.*******@***.***

[pic] Professional Experience [pic]

- Continued -

+ Hired, trained, developed, and motivated associates to share

the same resolve for exceeding sales and service objectives, facilitating

open communication where feedback was solicited as a means to improve

performance.

+ Proved highly effective in developing and mentoring peers,

sharing best practices, recognizing successes, and supporting the

progression of 20+ associates into management roles and 4 into senior

management positions.

+ Played a key role in the launch of 2 stores, conducting

extensive initial recruitment, on-boarding, and training to create

strong teams equipped with the tools to deliver on the CarMax brand.

. Won numerous sales awards and honors for surpassing aggressive quotas,

including winning the coveted "Steak Award" which was particularly

noteworthy as corporate leaders visited the branch to cook all

employees steak.

. Served as a standing panel member for Career Development Days,

representing the company while providing critical feedback on key

development opportunities for individual contributors and management

team members.

. Worked in concert with regional Loss Prevention specialists to control

risks and mitigate losses through the development and implementation

of enhanced internal controls and operational awareness.

Pilot Corporation dba Pilot Flying J

1999 - 2000

Sales Manager

In this fast paced, 24-hour environment, daily responsibilities included

driving sales, managing Team Members, tracking inventory, providing

customer service, performing P&L analysis. Led Team Members in ordering,

merchandising and maintaining the right mix of hardlines and softlines

merchandise.

Instrumental in building, coaching, managing, and developing teams from a

staffing, interviewing, hiring, and training focus. Demonstrated

outstanding customer service skills by showing the ability to create and

maintain a customer focused culture

Family Dollar Stores 1992 - 1999

Store Manager

Built top-ranked units through leadership and coaching of hourly associates

and assistant store managers. Provided strategic direction to teams of

employees and management, working with a diverse group of individuals with

customer-facing (business office, sales floor) and operations (warehouse)

roles. Optimized single-unit efficiencies and effectiveness through

implementation of best practices and empowering team members to hold

accountability for the achievement of desired results.

. Transferred to manage the #1 producing unit in the 10-unit district,

and within 2 years, grew already-high sales of $2M to $3.5M. Leveraged

people development strengths to drive this unprecedented growth.

. Tailored leadership style to suit the audience, working equally well

with 10+ representatives and management

[pic] Sales Manager [pic]

Senior Manager Development Training Leadership Lab Providing

Effective Developmental Feedback

Cross-Functional Management Workshop Managing Positive Associate

Relations Workshop

Loss Prevention Certification Ingrain Professional Selling Principal

Training

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